Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Burlington Subaru
Burlington, VT
314 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
314 Reviews of Burlington Subaru
June 16, 2017
Thank you so much! working with crystal was a great experience. she emailed me as soon as she realized the car was in. I came that day and she got me a great deal! Thank working with crystal was a great experience. she emailed me as soon as she realized the car was in. I came that day and she got me a great deal! Thank you so much. More
by ap
Employees Worked With
Crystal Careau
May 01, 2017
Frustrated Brought in at 0730 for a 915 check in time. Did not get to my car until 3:30 still not ready at 5:30. They always say they are short staffed. Said Brought in at 0730 for a 915 check in time. Did not get to my car until 3:30 still not ready at 5:30. They always say they are short staffed. Said time of appt is only a drop off time. No relationship to when your service gets done Six hour delay to getting to my car then I had to wait. Car was not washed and I do not have a neat and tidy car but the steering wheel cover was left in the floor. Once I complained the customer service Became better. More
by Lauren0625
Employees Worked With
Kevin Cournoyer
April 29, 2017
Do Not Deal With Burlington Subaru Beware, something shady is going on at Burlington Subaru. I was looking to purchase a new Subaru and finance it. Ran my credit through Subaru.com’s Beware, something shady is going on at Burlington Subaru. I was looking to purchase a new Subaru and finance it. Ran my credit through Subaru.com’s finance system and it said I was approved. But the finance folks at the dealership “ran my credit” they said I DID NOT qualify through Subaru, and I’d have to use an external bank (with a much higher interest rate of course) which they were happy to put me in contact with. I informed them that I had a cosigner with perfect credit, so this time when they “ran it I “qualified” but only if I put over $3000 down on the vehicle. I was in contact with another Subaru dealership and had them run my credit. I qualified through Subaru financing just FINE, NO cosigner, NO money down. The criminal part is that the other Subaru dealership informed me that if Burlington Subaru had actually run my credit via Subaru finance and I’d been denied, the other dealerships would have seen it and not been able to approve me at all. In other words, they either never ran my credit and lied to me, or they didn’t run it via the proper Subaru channels, and lied to me. Clearly, they did this in an attempt to extract more cash from me at first by trying to force me to take a much higher interest rate, and after that failed by putting a lot of cash down up front. Greedy and Dishonest, they should be ashamed of themselves. Needless to say, I went to the other Subaru dealership and bought from them instead, more on that in a minute. On top of that there were several other problems I encountered at Burlington Subaru. First, they pressured me into signing a non-refundable deposit on a car I liked. Talking to the other Subaru dealership, this is against Subaru policy as it should be a refundable hold which they don’t charge (Burlington Subaru charged it right away). Luckily, I made sure the deposit was only valid if they got me the deal I wanted, which they didn’t. But as soon as I decided to go with the other dealership, Burlington Subaru refused to refund my deposit. I had to talk extensively to a manager to get it refunded and it was done very begrudgingly. They kept insisting they deserved something for “doing the work” (aka trying to rip me off). Not to mention every dealership does the same work. Second, they would not negotiate on the price of the car after the initial sit down, or on the extended warranty at all. When I informed them that the other Subaru Dealership was offering me over $1300 cheaper on the same package, they responded with “isn’t there something we can do?” Yes, lower your prices! That didn’t seem to be an option. So not only was this other dealership actually on the up and up about financing, they also ended up being over $1300 cheaper on the exact same car! TL;DR—Shady financial department, wouldn’t budge on pricing, shady deposit scheme. Avoid at all costs! Too many other good Subaru dealerships in the state to get stuck at Burlington Subaru. More
by Do Not Buy From Burlington Subaru
Employees Worked With
Brad Camp, Crystal Careau
April 10, 2017
Best Dealership Experience EVER I have purchased many vehicles in many locations on the East Coast over 20+ years. Crystal was responsive, helpful and extremely professional and cou I have purchased many vehicles in many locations on the East Coast over 20+ years. Crystal was responsive, helpful and extremely professional and courteous via email and phone prior to my visit to the dealership. She made me feel comfortable from the moment I entered the showroom to the moment I left with my new Outback. Crystal is a very knowledgeable and extremely proficient member of the sales staff. I was impressed with her all around integrity regarding my purchase. I HIGHLY recommend Crystal Careau to anyone looking to purchase a vehicle. A+++++ More
by KMarch90
Employees Worked With
Crystal Careau
April 04, 2017
Best experience ever I was in the market for a car that fits all my disares for a long time, Phil made that experience great because he had patience to listen to all my n I was in the market for a car that fits all my disares for a long time, Phil made that experience great because he had patience to listen to all my needs and he made sure that I like the vehicle I am buying, I am pretty spoiled customer and I took for a test drive more than 5 cars till I found the best fit. I strongly recommend him to everyone who is looking for a new ride and a gooood deal. More
by Masea174
Employees Worked With
Phil Sheridan
March 23, 2017
Great staff and service The staff at this Subaru is the best! In particular, Sheryl has helped us out a few times in the past with her knowledge and ability to quickly resolv The staff at this Subaru is the best! In particular, Sheryl has helped us out a few times in the past with her knowledge and ability to quickly resolve a problem. I brought our Impreza in a few months ago on a Sat PM during a snow storm because the driver's side wiper arm was not working. Thinking I'd have to leave it there for a few days until a service appointment opened up, she grabbed her tools from behind the counter (what customer service person has a toolbox behind the counter?!), showed me how to access the bolt, and had the wiper working in 2 minutes. Prior to that, during the summer, I was commenting that our Forester required oil being added between oil changes, which had me concerned that if the oil light went on I could damage the engine if I wasn't able to top it up immediately. She gave me a complete explanation of how much oil is left when the sensor is triggered and how much I would need to add, which was spot on. I really appreciated the reassurances. Moved to VT 2 years ago, and prices are competitive in comparison to previous locations. Sometimes it takes a while to get a non-urgent service appointment, but that's a good indication of popularity/satisfaction. More
by Angela M
Employees Worked With
Sheryl Hunter, Ashley Lackard
March 19, 2017
Best dealer experience ever Phil was awesome! He helped me lease a brand new 2017 Impreza 5 door (that is amazing) and I can honestly say it was the smoothest purchase I've ever Phil was awesome! He helped me lease a brand new 2017 Impreza 5 door (that is amazing) and I can honestly say it was the smoothest purchase I've ever made! I knew that going to Phil and Burlington Subaru would be the right choice and I couldn't be happier with my decision! More
by Rtodesca
Employees Worked With
Phil Sheridan
February 28, 2017
Fantastic I just purchased not only my first new car in 12 years, but also my first Subaru. Without a doubt, Burlington Subaru gets a solid 5 stars for Phil Sh I just purchased not only my first new car in 12 years, but also my first Subaru. Without a doubt, Burlington Subaru gets a solid 5 stars for Phil Sheridan's professional and personable approach to sales. Phil went over every detail, including the Subaru checklist for buyers & what's really fun about owning a Subaru Outback. I was made to feel completely at ease with taking time to make a thoughtful decision. I highly recommend Burlington Subaru! More
by Alexa
Employees Worked With
Phil Sheridan, Konrad Koncewicz
January 26, 2017
Terrible service department I had to bring my Subaru in to Burlington Subaru because of a few different recalls, including the airbag recall. I could not have had a more terribl I had to bring my Subaru in to Burlington Subaru because of a few different recalls, including the airbag recall. I could not have had a more terrible experience. There were many reasons, but the most ridiculous was that I was put in charge of finding my own parts when the dealer could not locate them for a scheduled repair. I scheduled the recall appointment more than a month out, and when I brought the vehicle in they did have the part to complete the work. If they didn't have the part for a known recall appointment, why was I not notified? They insisted the part would not be in for 6 months, but that if I tried to get the part myself things would go faster. After nearly daily phone calls with different Subaru parts dealers I located my own part. I have never been responsible for getting my own parts for repairs by a mechanic or service department in my life. Ridiculous. In addition to all of this, the lack of communication, lack of respect for the customer, inability to finish the work in the timeline that they proposed (both times the car went in they kept the car for an extra day as the work did not get completed when they said it would), inappropriate service charges and lack of follow through were all sub par. In short, if you are considering Burlington Subaru for service, go elsewhere. A previous reviewer stated that the culture there seems "shady" and I agree. They are terrible. More
by Anton Kelsey
Employees Worked With
Bill Hunter, Ashley Lackard
November 21, 2016
New to Vermont and SO glad I went to Burlington Subaru As my first experience with buying from any car dealership I was so pleasantly surprised with how easy this was. I didn't feel pressured or manipulate As my first experience with buying from any car dealership I was so pleasantly surprised with how easy this was. I didn't feel pressured or manipulated at any point in time. Communication was clear and frequent. The whole process was very convenient and I got exactly what I wanted. Michael was especially helpful in finding what I wanted and talking me through the car buying process as I am new to Vermont and just getting settled! More
by kschwerin
Employees Worked With
Michael Dykstra
