Burlington Subaru

Faith restored in carsalesmen I had purchased a used Forester from Subaru Exeter and had many expensive, unhappy surprises for the short year and a half that I owned it. I wa I had purchased a used Forester from Subaru Exeter and had many expensive, unhappy surprises for the short year and a half that I owned it. I was discouraged and jaded from car salespeople, feeling as though I was taken advantage of when purchasing in Exeter, NH. I came into Burlington Subaru on a Monday morning, curious about what my options were for a trade in to either purchase or lease. Phil took the time to listen to my needs and concerns, and originally we decided that leasing would be the best idea to avoid any maintenance problems that I encountered with my Forester. After spending quite a bit of time evaluating my financial options, we determined that leasing was not a tangible option for me. We discussed why I felt so jaded about purchasing a car vs. leasing. Phil then found me my dream car. He found me a 2013 Impreza that met my needs for a vehicle, and was well maintained and barely driven. We took it for a test drive and I was sold. Once I knew it was the perfect car for me, we continued to spend a good amount of time crunching the numbers to find a reasonable finance option. Phil and Konrad (the finance manager) both worked with me to make it all happen. NOT ONCE did I feel pressured, judged, misguided, or taken advantage of. They both really took the time to sit down and help me understand all the terms of my new car loan and what I needed to make it work. I 100% recommend Phil at Burlington Subaru for anyone's next car! This was my first experience purchasing a car all by myself, and I felt confident and well taken care of with this excellent team of people. He's fun, down to earth, easy to talk to, and all about making what you need become a reality. My next vehicle will most definitely be purchased here, and hopefully through Phil. :) More

Awesome and suprsed! I needed a car! My Audi was dead! And I didn't want to dump money into it. My credit was....lousy. I chatted on line in the middle of the night and ex I needed a car! My Audi was dead! And I didn't want to dump money into it. My credit was....lousy. I chatted on line in the middle of the night and explained my situation. I was told that a sales rep would be in contact with me. Sure enough, Crystal contacted me the same day. She was very honest and told me my credit was lousy! But in 2 days she found someone who would give me a loan! Overall I will say Crystal and her coworkers have gone above and beyond to take care of a person with lousy credit!!!!! Thank you Crystal!!! More

Good to work with This review will summarize the 2 years I've worked with the dealership. The Purchase: I bought my ISM '14 WRX Hatch through Jen Gazzola who worked This review will summarize the 2 years I've worked with the dealership. The Purchase: I bought my ISM '14 WRX Hatch through Jen Gazzola who worked with me to get a great deal on the car, after coming close to purchasing a car through a NJ dealership (I thought I got a great deal there). I live in the area so I figured it was worth a shot to see if they could match the price. They matched it even with some tacked on extras coming in under invoice. New cars from Burlington also come with free loaner cars during service and state inspections. Since I planned on staying in the area this was a big plus. The Service: For better or worse, the service department knows me on a first name basis. My WRX has been less than stellar in the reliability department, but between this service team and Subaru of America, they have eased the pain. The free loaner car turned out to be huge for me as my car has spent weeks in the shop at times. I've come to them humbly with issues - large and small - and they always do their best to get it taken care of. They've made mistakes on a few things, but I've also had to accept constructive criticism from them on my operation of the vehicle. Ultimately I want to prevent the issues from reoccurring, as do they, so our communication is open and effective for the most part. They probably hate me for how many issues I bring up about the car, but I try to keep my vehicles in tip-top shape. I think they recognize how aware I am with the car and they respect that. Some of the suggestions I made to fix the car or things I caught early on prevented more damage from occurring. I also do my own maintenance and they don't have a problem with it as long as I keep the receipts. This paid off when my engine required a rebuild, Subaru honored the warranty because I followed their oil recommendations along with severe duty change intervals. The recommendations: While at the dealership waiting for a service, I test drove another WRX for the heck of it. I actually went so far as to recommend it to a friend. He ended up buying it (after considering a WRX for years). Many would run from my car as it makes a strong lemon case, but I'm starting to push past the teething issues and actually enjoy it, the best part of owning a new car. A performance one at that. Burlington Subaru has gone above and beyond for me and to the best of my knowledge has been honest throughout. I do try my best not to be a jerk when I'm not happy with something - which I'm sure they appreciate! More

Terrible Service. I've had terrible experiences every time I've interacted Burlington Subaru. In purchasing, a few years ago they tried to sell me the same car - at the I've had terrible experiences every time I've interacted Burlington Subaru. In purchasing, a few years ago they tried to sell me the same car - at the same price with a higher monthly payment over a longer period. Same terrible experience with the service dept, my local mechanic performed and identified a known issue with Subaru vehicles and I contacted 1 person who initially scheduled my appointment a month out because he was too overwhelmed with changing tires. Then when I brought it in, they doubted everything I said and told me that unless it's registering a check engine light that the BROKEN part that is under warranty, will just be a nuisance because they wouldn't do anything about it. More

Crystal Careau - Best Salesperson Ever!!! I live in Syracuse NY and was desperate to get a 2015 Outback. None was available in the Syracuse area, and I sent out inquiries over cars.com. With I live in Syracuse NY and was desperate to get a 2015 Outback. None was available in the Syracuse area, and I sent out inquiries over cars.com. Within an unbelievable five minutes, Crystal Careau from Burlington Subaru sent me an email with the information that she was due to receive the exact car I wanted at her dealership. We completed the transaction by phone and email, and I flew to Vermont to pick up my car the next week. Crystal met me at the airport and we completed the purchase of my car in a couple of hours. The whole process was seamless and quick and Crystal was the most helpful, efficient, and effective salesperson I have ever dealt with in a new car purchase. The ease with which I was able to drive the car back with a temporary VT tag and register it in NY was a process that I wouldn't have believed was possible, so don't let an interstate transaction scare you off! All of the folks at Burlington Subaru were great, and Crystal Careau is the BEST. Plus I got a scenic drive through Vermont and upstate NY! All around one of the most positive car buying experiences ever!! More

Lo e my new outback I purchased a brand new Outback. Got the color and price I wanted. They were very professional. I wanted more for my trade and while they couldn't I purchased a brand new Outback. Got the color and price I wanted. They were very professional. I wanted more for my trade and while they couldn't accommodate what I wanted they explained clearly why it wasn't possible and I understood. I really appreciated the time they took to explain everything in detail and all the features of the car before I left.. I checked out the dealership in Plattsburgh New York and found them terrible and rude. I live in New York and bought in Vermont. Says a lot! More

Burlington Subaru Goes Beyond The Distance Crystal Careau of Burlington VT was outstanding from the start of my purchase. I highly recommend my outback and hope anyone looking to purchase one Crystal Careau of Burlington VT was outstanding from the start of my purchase. I highly recommend my outback and hope anyone looking to purchase one to contact Crystal. I can't wait to go road tripping!!!! Thank you!!!!!!! More