Burlington Subaru

First time buyer Helpful salespeople, friendly, convenient, but not a huge selection at the time I was looking Helpful salespeople, friendly, convenient, but not a huge selection at the time I was looking More

Awesome first-time buyer experience! Crystal was my salesperson and she did an excellent job. She gave me her real thoughts about pricing, features, etc. She was super informative and bas Crystal was my salesperson and she did an excellent job. She gave me her real thoughts about pricing, features, etc. She was super informative and basically let me ask every question and allowed me space to negotiate. You really do get what you pay for though with a Subaru! I've been driving my car for only 3 days now, but I love it and I have no regrets. She definitely gave her input and talked to me about her own experience of having a car and family and what made sense or what might be a waste of money (and savings for me). I appreciated the balance between honesty and trying to do her job well. I felt she was on my side in the process. The interesting part is that dealers often try to not let you leave without at least pushing you a lot to buy or lease. I was the one who said I wanted to buy (maybe I gave the impression I wasn't going to buy that day). Well, I did, and I'm glad that I felt I was making my own decisions in the process. I love that I'm in my first car, that it's new, and that I actually really love it. The dealership also is located near food (you know you need it to not get a headache), has refreshments, wifi and ipads for use. If I ever need a newer car/upgrade, I know I can go back and get something good. All it took on my end was a lot of research and homework before and I think everyone respected the fact that it wasn't easy to trick me into anything just because I knew too much about the buying process as a first time and young car buyer. Thanks and I look forward to our continued business together! -Jack K. More

Very professional. didn't try to push me. I had a great experience with Crystal Careau at Burlington Subaru. She went above and beyond what she needed to. She did not push me to buy anything t I had a great experience with Crystal Careau at Burlington Subaru. She went above and beyond what she needed to. She did not push me to buy anything the first time I went in just to look. I went back a few weeks later to buy from her. Everyone at Burlington Subaru I dealt with were very professional and courteous. The car came with a small Crack in the windshield that was my only complaint. But I told them about it and they fixed it right away. Crystal even drove the car to my house to drop it off when I couldn't make it there to pick it up after it was fixed. She already sold me the car so that was something she didn't need to do. I would buy from her again and recommend anyone to go to her or there. thank you again Crystal. More

Crystal was so helpful! I bought a new Subaru Forester at Burlington Subaru and Crystal really helped walk me through the process. She also took a lot of time to help me lea I bought a new Subaru Forester at Burlington Subaru and Crystal really helped walk me through the process. She also took a lot of time to help me learn the new technologies, as I had had my old Subaru for over 10 years, and things have changed a lot in that category. More

Great experience!! Bought my first car with mike at Subaru in burlington and had a great experience! He was very helpful and made the entire process very easy with no st Bought my first car with mike at Subaru in burlington and had a great experience! He was very helpful and made the entire process very easy with no stress! I would highly recommend him! Thanks Mike for my new car! More

Crystal Careau was knowledgeable about the models offered I just drove away from Burlington Subaru with my new 2015 XV Crosstrek, and was much more happy with my car-buying experience than I expected to be. I just drove away from Burlington Subaru with my new 2015 XV Crosstrek, and was much more happy with my car-buying experience than I expected to be. I only buy a car about once every 15 years, so I am inclined to be suspicious of the process, but Crystal was great to work with: no pressure, showed me (and later my husband and me) the Crosstrek in detail; and helped us compare it with the Outback and Forester. She spent all the time we needed across 3 evenings to answer our questions and do all the paperwork to complete our trade-in and sale. I researched the final price of the Crosstrek with others, and I feel like we got a decent price. Why only 4 stars? Not because of Crystal; but perfection is hard to come by, and I think Burlington Subaru might have given us a bit more for our trade-in; and the dealership is getting cramped in its present location. More

No Pressure, Just Information My husband and I went to test drive the Outback and it was love at first site :) We worked with Kristin to test drive and investigate our best option My husband and I went to test drive the Outback and it was love at first site :) We worked with Kristin to test drive and investigate our best options. Kristin was super friendly and very informative. She offered us choices and gave us the space to make decisions. When we left to do some comparison shopping she asked if we would check in with her before making a decision. This was just what we needed to know and frankly it did not take much comparison to come back to Burlington Subaru. Since buying a car is not something I do very often, it was nice to know that I could trust the salesperson to lead us through the process in an honest and informative way. We ended up buying a beautiful 2015 Outback which is a joy to drive! We left feeling that we made the right decision, got the right price and would be taken care of in the future. Thank you Kristin! More

No credit for loyalty We had purchased three Subarus starting in 1997 so when we decided to trade in our 2005 Forester we went to Burlington Subaru first.. Our 05 was a $2 We had purchased three Subarus starting in 1997 so when we decided to trade in our 2005 Forester we went to Burlington Subaru first.. Our 05 was a $28,000.00 car when new (turbo) and was well treated.....Burlington Subaru offered us $1,500.00 for it ..... Said too much mileage, turbo too hard to sell, .....totally did not care....gave us a sob story about how hard used cars were to get rid of. Now there is a big new campaign out on TV saying how long you can drive Subarus and how well they retain value.....that may be true other places but don't try it at Burlington Subaru. More