Burns Chevrolet Cadillac

Burns did a great job with my service, The guys at Burns Chevrolet are Great. Chris, My service writer is the only reason me and my wife are still driving our GM products. My transmission w The guys at Burns Chevrolet are Great. Chris, My service writer is the only reason me and my wife are still driving our GM products. My transmission went out on my 2016 Silverado. I know my truck was out of power train after GM reduced it to 60,000 miles. I did truly think I was buying a product that cared about their customers and there would be some help from GM. Well that was a big NO. Burns and Chris on the other hand were understanding; wanted my future business, and helped me as much as they possible could. And I'm very grateful for that. In the past 3 years I have invested in 3 new GM products: A 2016 Silverado, A 2018 Camaro, and a 2014 GMC Terrain. I also own a 2004 GMC Envoy. I'm a General Manager for a John Deere dealership and John Deere has a ethic that our customers keep us a job and they work with us the dealer to keep our loyal customers buying from John Deere. I assumed that GM worked along the same lines " I may have just got caught up in the commercials they run, and that heartbeat of America crap". But as I've learned over the past 2 weeks is that not true at all. I also want to note that I feel calling GM for help was a complete waste of mine and Burn Chevrolet's Time. Tom at ext. 5921645 is completely trained to read off a script and has no effort to help the customer. His job in my option is to push the customer to put all fault on the dealership, and that not right. My Case# 8-3916865600 and please go back and review it. pull the recording. To recap Chris and the guys at Burns are top notched and well trained. They do there job and do it well. I could not ask for a better experience. I just hope they can continue this success with the poor poor poor ethics that GM is giving them to deal with. More

Enjoyable Experience The car buying experience wasn't adversarial as it can be in a lot of places. They were nice and tried to accommodate our desires in a car and the pri The car buying experience wasn't adversarial as it can be in a lot of places. They were nice and tried to accommodate our desires in a car and the price we were able to pay. All in all we couldn't have asked for more. It was a pleasure. More

Good Service Easy appointment set up, electronic reminder. They greeted me upon arrival and immediately started an efficient check in process. Explained all se Easy appointment set up, electronic reminder. They greeted me upon arrival and immediately started an efficient check in process. Explained all services in advance in writing. Called with updates. Completed on time washed and vacuumed. Very satisfied. More

oil change car oil was changed, the car cleaned, vacuumed with the tires shined. It really looks nice. It was the best dealer experience I have had before. Th car oil was changed, the car cleaned, vacuumed with the tires shined. It really looks nice. It was the best dealer experience I have had before. Thanks! More

Thank you My unit broke down on 485 and I had the automobile towed to Burns. I needed a starter and a fuse. They repaired my unit within 2 days because the part My unit broke down on 485 and I had the automobile towed to Burns. I needed a starter and a fuse. They repaired my unit within 2 days because the part wasn't there. David informed me he would be off Tuesday and noted everything so when Chris looked up my name it was very clear what was needed. I appreciate everything Burns did for me. I wish they would have washed my vehicle. Each time my vehicle has been serviced, never was washed. Thank you More

Satisfied As a first time customer to your Dealership, I was extremely pleased with the level of professionalism and efficiency; the main qualities which are as As a first time customer to your Dealership, I was extremely pleased with the level of professionalism and efficiency; the main qualities which are associated with being a Leader in the Automotive Industry. Thanks so much, STEVEN P. LEE More

COMPLETELY SATISFIED!!! LET IT BE KNOWN THAT I AM NOW IN MY SIXTH YEAR WITH BURNS/ ROCK HILL, AND BECAUSE I REMAIN "COMPLETELY SATISFIED" WITH ALL THEIR DEPARTMENTS, BESIDES LET IT BE KNOWN THAT I AM NOW IN MY SIXTH YEAR WITH BURNS/ ROCK HILL, AND BECAUSE I REMAIN "COMPLETELY SATISFIED" WITH ALL THEIR DEPARTMENTS, BESIDES THEIR SERVICE, THEY NOW HANDLE ALL OF MY VEHICLES! I HIGHLY RECOMMEND YOU TRY THEM!!! AND, I LIVE IN SOUTHEAST CHARLOTTE!!! More

I am never unhappy with their work!! I have been a customer of Burns for years! Chevys are what I drive!! The service department is always friendly and kind to me, and I have never bee I have been a customer of Burns for years! Chevys are what I drive!! The service department is always friendly and kind to me, and I have never been unhappy. More

Fast and friendly rep My rep checked out my problem and scheduled a drop off that was convenient for me and informed what was going on with my parts as well as when it was My rep checked out my problem and scheduled a drop off that was convenient for me and informed what was going on with my parts as well as when it was completed. More

My first service Took my new truck for it’s first service. No loaner car was available, but there was an office with a door in the lounge where I could work. Good coff Took my new truck for it’s first service. No loaner car was available, but there was an office with a door in the lounge where I could work. Good coffee too! More