Burns Chevrolet Cadillac

First Time Online Appointment I used the online appointment functionality for the first time! My experience was no phone call to Burns, just go online and make the appointment and I used the online appointment functionality for the first time! My experience was no phone call to Burns, just go online and make the appointment and drive in. My Service Adviser when I came in was very helpful. I dropped my car off in the morning on my way to work and shortly after my appointment time I received a call and it was ready on schedule. I've not had any bad experiences with the last two vehicles that I own in my interactions with Burns! More

Excellent My salesman communicated well with me and made sure I was informed. He was patience and gave specific directions and answered all questions when aske My salesman communicated well with me and made sure I was informed. He was patience and gave specific directions and answered all questions when asked. More

Excellent I was kept informed as to progress of work - everyone courteous - helpful on phone - would definitely return for service or for purchase of a new auto I was kept informed as to progress of work - everyone courteous - helpful on phone - would definitely return for service or for purchase of a new auto. More

Auto purchase We were in Rock Hill for an errand and decided to stop at Burns to review a used Chevy Equinox. We were greeted by Tom Lewis, who showed us the car, t We were in Rock Hill for an errand and decided to stop at Burns to review a used Chevy Equinox. We were greeted by Tom Lewis, who showed us the car, talked about himself and the business, and we liked him immediately. He explained the car to us and we took a short test drive. Tom introduced us to Andrew Mueller, who helped seal the deal by reviewing our other options at other dealers. Great service from good people makes happy customers. There was a minor mixup with a temporary tag and transfer of paperwork. All was straightened out with a short visit a day later. Since the car had some warranty remaining, I wish that I had a chance to meet the service manager for future reference, but will work that out later. More

My 2014 Buick Encore Excellent Service! David Stone have taken good care of me and my "Buick Encore" since I transitioned from the Jim Hudson Buick Dealership. What a r Excellent Service! David Stone have taken good care of me and my "Buick Encore" since I transitioned from the Jim Hudson Buick Dealership. What a release to know that I didn't have to make that 64 mile trip to Columbia, SC for Certified Service on my Buick. Thank you, David! More

eexcellencee- Service is wonderful ! Jim Smith is the best, Greeting with a smile kind understanding knows what . I am looking for. I feel that I am a person not a Service is wonderful ! Jim Smith is the best, Greeting with a smile kind understanding knows what . I am looking for. I feel that I am a person not a number at this dealership and all the times over 15 year in this service department I have never no never been disappointed Thank You; Dr E. Seamster More

Excellent experience with service Kurt took good care of me during my first service experience with Burns. He called me to confirm he understood what repairs were needed. He let me kno Kurt took good care of me during my first service experience with Burns. He called me to confirm he understood what repairs were needed. He let me know status near end of day then called me early next day when repairs were done. He exemplifies what I expect of a service rep. More

Awesome Customer Service! Great Experience! There was very little to no wait time, and the price was satisfactory! Waiting area was clean and customer friendly! Looking forwar Great Experience! There was very little to no wait time, and the price was satisfactory! Waiting area was clean and customer friendly! Looking forward to my next service appointment! More

Online experience Burns cadillacs online buying was an easy and pleasant experience. The people were helpful and answered all my questions quickly. I would definitely p Burns cadillacs online buying was an easy and pleasant experience. The people were helpful and answered all my questions quickly. I would definitely purchase with them again. Thank you again everyone who dealt with me make this purchase. Love my cadillac. More

New vehicle We have purchased three vehicles from Burns since we moved to Rock Hill ten years ago. We take all of our vehicles to the Burns Service Dept. ... the We have purchased three vehicles from Burns since we moved to Rock Hill ten years ago. We take all of our vehicles to the Burns Service Dept. ... they have an excellent staff! We previously purchased our vehicles from salespeople who are no longer with Burns. Even though we worked through other individuals, I remember Miguel Ortiz was always willing to help us when those people were not available. That is why we requested to work with Miguel. He was great.....congenial and knowledgeable! Thanks, Miguel and Andrew Mueller, the Sales Manager, for all your help!! More