Burns Chevrolet Cadillac

Service David Holbrook is the best. One of my dash lights came on and I called him. With no hesitation, he told me to bring it in (right then!) and that he David Holbrook is the best. One of my dash lights came on and I called him. With no hesitation, he told me to bring it in (right then!) and that he would run and quick scan. That's what I called customer service. More

Excellent service Been going to Burns for service for over 10 years. Purchased our Equinox in 2013. Excellent service excellent staff. No need to go anywhere else. Been going to Burns for service for over 10 years. Purchased our Equinox in 2013. Excellent service excellent staff. No need to go anywhere else. More

Service Dept was great It was a good experience Kurt was very nice and I couldn't make the 12:30 appointment and he left it open so I could come after my earlier appointment It was a good experience Kurt was very nice and I couldn't make the 12:30 appointment and he left it open so I could come after my earlier appointment More

Awesome! Best customer service I've had from a car dealership in a very long time! Service department took very good care of my car and my needs Best customer service I've had from a car dealership in a very long time! Service department took very good care of my car and my needs More

Dream car Andrew. Mueller made my care buying experience a complete pleasure. He was very personable. My husband bought a 2017 Silverado and was very pleased wi Andrew. Mueller made my care buying experience a complete pleasure. He was very personable. My husband bought a 2017 Silverado and was very pleased with Andrews service, we will both highly recommend Burns and Andrew in the future. More

Prompt, accurate and efficient Schedule diagnostic was quick. When I arrived for my appointment in the service department, David Stime processed me quickly and informed me in detail Schedule diagnostic was quick. When I arrived for my appointment in the service department, David Stime processed me quickly and informed me in detail of the results of the diagnostic results including a point by point printed list of work needed, labor and cost per issue. David explained the assistance programs offered by Burns and his thorough professional friendliness makes me want to go back for more. Thanks, Malcolm More

Great customer service They really worked with me on the price and keeping in contact with me until the truck was ready for me to pick up Will definitely be back to purcha They really worked with me on the price and keeping in contact with me until the truck was ready for me to pick up Will definitely be back to purchase my wife's vehicle. More

Warranty service These people go out of their way to make sure your time there is pleasant! David Stone, at check in, is the best!always want the customer to be satisf These people go out of their way to make sure your time there is pleasant! David Stone, at check in, is the best!always want the customer to be satisfied! More

Warranty work for 2007 Suburban LTZ Brought my 2007 Suburban LTZ in for a few miscellaneous items needing repair. I purchased the used vehicle from Burns back in 2013 along with extended Brought my 2007 Suburban LTZ in for a few miscellaneous items needing repair. I purchased the used vehicle from Burns back in 2013 along with extended warranty (also from Burns). The warranty has served me well with great coverage, along with fantastic accommodations from Burns when service was required. My most recent visit (Oct. 2016) required inspection from warranty inspector considering amount of work needed (ie; cruise control, rear hatch motor, sway bar bushings, etc.). Although warranty inspection is 24-48 hrs., inspection was complete within 24. Burns provided me everything documented within my warranty coverage (which I thoroughly investigated prior to purchase). No disappointing surprises! I was provided a loaner vehicle immediately along with daily updates of ordered parts and/or progress of repairs. Once complete, I received immediate notification for pick-up. Once again, no surprises. Warranty deductible and non-warranty cost were exactly as stated from my Service Consultant (Chris) when vehicle entered service department. Chris has been my primary contact over 3 warranty service visits in three years. Great experience every visit. My Suburban has been worth every dime invested and Burns has been a large contributor for my vehicle performance/longevity at great value. More

The Great Mr James L. Ford I would like to thank Mr. James L. Ford for his great work for selling me a great car. A 2013 Chevy Impala. I came to Burns Chevrolet three days strai I would like to thank Mr. James L. Ford for his great work for selling me a great car. A 2013 Chevy Impala. I came to Burns Chevrolet three days straight to decide my options on a great car and a car that will fit my budget. During the entire three days. Mr. James L. Ford was very helpful, honest, and caring. Three things I look for in a car salesman. Mr. Ford got me the best deal available and a great monthly payment. I will referred many of my family and friends to Burns Chevrolet and to work with Mr. James L. Ford. He deserves the employee of the month of October and he haves my vote. Lavell McAbee Charlotte NC More