Burns Ford

Tim in the Service Department is top notch in customer service, interpersonal skills, and overall product knowledge. Also, service is prompt; the waiting room is comfortable;; location is close to my hom service, interpersonal skills, and overall product knowledge. Also, service is prompt; the waiting room is comfortable;; location is close to my home. More

A positive and wonderful experience from the get go. We have been with another vehicle manufacturer for about 12 years or so. We have now returned to Ford and we could not be happier with the de We have been with another vehicle manufacturer for about 12 years or so. We have now returned to Ford and we could not be happier with the dealership we have chosen. Danny has made everything easy and comfortable. We explained what we were looking for and he got us exactly what we wanted and needed. We are actually getting two vehicles and Danny is with us every step of the way. We always have plenty of questions and he is there to answer them without hesitation. Freddy has made the paperwork process simple and fast. No wasted time or effort. Everyone is pleasant, happy and welcoming. This is now our dealership! We place an extremely high value on customer service and Burns Ford has stepped up at every point. More

A dealership that strives to be the best that they can be. I am especially confident in the the Service Manager (Tim Chandler), and the service department, to do the right thing to economically solve you be. I am especially confident in the the Service Manager (Tim Chandler), and the service department, to do the right thing to economically solve your maintenance and repair needs. The service department crew make a good team! Trustworthy leadership is essential to an organization. It’s good to have a relationship with people you can trust. Thomas E. Filyaw More

Excellent service . I have always been well treated and help was there at the Dealership when I needed a quick assessment on my car. I trust Burns with my Escalade (GM I have always been well treated and help was there at the Dealership when I needed a quick assessment on my car. I trust Burns with my Escalade (GM) car. Their mechanics can work on any vehicle. Costs are fair and coupons come in the mail often. My Mustangs have all been serviced at Burns. All good. More

Burns Fords service department makes it easy to get your vehicle serviced! Great Dealership to do business with from sales to service! vehicle serviced! Great Dealership to do business with from sales to service! More

Service was completed in excellent time frame. I liked the expectation reports given to me and the ease of understanding. I liked the expectation reports given to me and the ease of understanding. More

Burns really did a great job helping me get in my car. Outstanding customer service. I recommend burns of Lancaster to everybody needing a good reliable hassel free car buying experience Outstanding customer service. I recommend burns of Lancaster to everybody needing a good reliable hassel free car buying experience More

Very competent, on time, friendly, respectful, and concerned with the customer needs. Communication is good concerned with the customer needs. Communication is good More

Great people to work with! They are friendly, courteous, efficient and professional. Nice, comfortable waiting room. They are friendly, courteous, efficient and professional. Nice, comfortable waiting room. More

I have been coming to Burns Ford since 1989 when I purchased my 1999 Mustang and I have always been very happy with all my purchase and service. I am still driving my Mustang and having it serviced purchased my 1999 Mustang and I have always been very happy with all my purchase and service. I am still driving my Mustang and having it serviced there. More