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Burnsville Toyota

Burnsville, MN

4.5
1,499 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

June 26, 2023

Bummed that they didn’t rotate my tires like I had requested. I don’t live very close anymore but still wanted to bring my vehicle there since that is the only place it’s been serviced. Now I have to More

by RDUNCANHOOPS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nolan Christy
Jun 27, 2023 -

Burnsville Toyota responded

I’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 26, 2023

Good but expensive Need more oil change offers and coupons for synthetic oil in the website Also need to give the car owner the checklist of the brake pads and filters More

by OMAR_682003
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nolan Christy
Jun 28, 2023 -

Burnsville Toyota responded

Omar, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 25, 2023

Helpful with what we wanted in our vehicle. Welcoming and good communication in the end More

by AMANDA_JOHNSON09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Martinez
Jun 28, 2023 -

Burnsville Toyota responded

Amanda, your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

June 25, 2023

I was in on a warranty visit (15,000 mile service) and was told I needed $342.00 worth of services and new tires. The only thing that would be covered was the tire rotation. In the future, my husband wi More

by DDEIGMANN
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Bailey Wishart
Jun 27, 2023 -

Burnsville Toyota responded

Thank you for taking the time to share your recent experience at Burnsville Toyota. I want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. I would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 24, 2023

Great service! Able to get my car ready to go fast. Always a good experience at this Toyota! More

by EBJSTURM
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Jun 28, 2023 -

Burnsville Toyota responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 23, 2023

They have been reliable and helpful and thorough, and gave me the information I needed. More

by CAPEK
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Jun 28, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

June 23, 2023

Professional, courteous, knowledgeable service. The wait time was much less than I expected. Highly recommend. More

by hulsure
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Jun 28, 2023 -

Burnsville Toyota responded

I cannot thank you enough for your wonderful review of Burnsville Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 23, 2023

No one came out to talk to me about my car when it was finished, nor did they let me know when my car was finished with the oil change. Instead I sat there for an extra 30 minutes before I noticed it in t More

by HONDLKR
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Bailey wishart
Jun 27, 2023 -

Burnsville Toyota responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 23, 2023

My truck came brand new with a bunch of problems but the service guys were quick to fix most of them. More

by dave@e2accys.com
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rick Kissner, Bill Farmer, Eric Samsel, Doug Anderson, Joshua Langreck
Jun 28, 2023 -

Burnsville Toyota responded

Dave, I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 22, 2023

It was fine, but for the second time, they left my vehicle in Km/H. I picked it up after the service hours and had to spend 15 minutes figuring out how to reset it. This is the second time this has ha More

by EMILY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amador Pacheco
Jun 26, 2023 -

Burnsville Toyota responded

Emily, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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