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Burnsville Toyota

Burnsville, MN

4.5
1,499 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

June 29, 2023

The person that helped me was racist and very rude and didn’t even help me More

by josevillalta79
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Jason Colby
Report | Print
Jul 05, 2023 -

Burnsville Toyota responded

We acknowledge your review and are currently looking into the events you’ve detailed.

June 29, 2023

Prompt and fast diagnostic, relatively easy to set up an appointment. Car was ready as promised. More

by CHUCK.PHILLIPS2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
Jul 03, 2023 -

Burnsville Toyota responded

Thank you so much for taking the time to write such great feedback, Chuck. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 29, 2023

Cole has superior customer service skills. I appreciate his attentiveness and the video is a great added value More

by Pamelajo
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Doug Anderson, Cole Mitchem, Tyler Johnston
Report | Print
Jul 03, 2023 -

Burnsville Toyota responded

Thank you for this amazing review, Pamela! I really appreciate your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

June 28, 2023

A great service experience at Burnsville Toyota. They always do an outstanding job and communicate very well with the customer. More

by JMFILIPPO0129
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Jun 30, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 28, 2023

Everything was smooth and quick for the oil change. The employees were friendly. I would appreciate oil change offers and coupons because the price of a synthetic oil change has gone up significantly i More

by OLS
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Jun 30, 2023 -

Burnsville Toyota responded

Thank you for visiting Burnsville Toyota’s service department. I am glad that we could provide an overall positive experience and appreciate your feedback. I appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. Please let me know if there is anything else I can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 28, 2023

Best Toyota service in the Twin Cities. Really can't beat them, and I have tried 3 other Toyota dealerships. More

by BEDR
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Jun 30, 2023 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 28, 2023

They could spend a little effort on updating the waiting area. The TV's don't work well and the reading material is DATED big time. More

by JHUUNT
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Allex Roberge, Cole Mitchem
Report | Print
Jun 30, 2023 -

Burnsville Toyota responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. We hope to talk with you soon. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

June 27, 2023

Very good and Professional, nice and awesome, very friendly, very good helper, calls me back More

by paohwyang
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Xiong, Kevin Xiong
Report | Print
Jun 28, 2023 -

Burnsville Toyota responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

June 27, 2023

Seems to have gone down hill not as nice as it used to be . Probably too spendy. More

by squires3
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mark Stibal, Neil Knutson
Report | Print
Jun 29, 2023 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

June 27, 2023

Great customer service. And quick service as well. Clean and spacious waiting room. Good job people! More

by bergheric51
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Report | Print
Jun 29, 2023 -

Burnsville Toyota responded

To say thank you is not enough! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Burnsville Toyota again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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