Burnsville Toyota

Jason was great, ideally would prefer someone texting or checking in with me often. I was there for 3 hours and no updates until after 12:10pm. checking in with me often. I was there for 3 hours and no updates until after 12:10pm. More

Great service. The wait was much lesss than anticipated. Never came to the waiting rooom to tell me my vehicle was complete however. Did not get the check point p The wait was much lesss than anticipated. Never came to the waiting rooom to tell me my vehicle was complete however. Did not get the check point page with my receipt. More

Made an appointment for the 140K on our Venza, drove in, met by an advisor, service completed in about an hour-perfect. met by an advisor, service completed in about an hour-perfect. More

Burnsville Toyota Sales and Service Departments exceed in providing the very best customer service! This is my second time purchasing a brand new 4Runner from Burnsville Toyota. Each salesman, Michael Gerber providing the very best customer service! This is my second time purchasing a brand new 4Runner from Burnsville Toyota. Each salesman, Michael Gerberding (2006) and Rick Kissner (2023), were friendly, professional, and easy to work with during the sale process. Past and present Service Department personnel, Jeremie Harding and Dave Grosulak, have always been genuinely kind and trustworthy in ensuring my vehicle will be handled with care. And recently, Jason Colby and Mark Stibal were both wonderful in assisting me with getting my running boards and license plates put on. Customer service still matters. Thank you for continuing to prioritize great customer service! More

Julian, was a fantastic person to purchase a car from. He made everything easy and went into perfect detail. I did not feel rushed or pressured at all. He made everything easy and went into perfect detail. I did not feel rushed or pressured at all. More

Great service. Thanks! Waiting area is clean and comfortable. Prices for my oil change have gone up quite a bit though.🥺 Thanks! Waiting area is clean and comfortable. Prices for my oil change have gone up quite a bit though.🥺 More

You fixed a mistake you made last time at no charge. I was unhappy with your mistake which you did charge me for so at least I wasn’t charged for what I asked you to do the first time v I was unhappy with your mistake which you did charge me for so at least I wasn’t charged for what I asked you to do the first time v More

I made my scheduled service appointment in advance. At that time I requested new wiper blades be installed, as they suggested at my last service. They confirmed that the wiper blade installation would At that time I requested new wiper blades be installed, as they suggested at my last service. They confirmed that the wiper blade installation would be done. While checking in for my service I confirmed that they would install new wiper blades, the service advisor confirmed that they would do it. Upon service completion I was told the new wiper blades were installed. I paid the bill for the new blades and went out to the lot to try them out. The new blades had NOT been installed. Disappointed. That makes me question whether other services I may pay for in the future would actually be done; like tire rotations, spark plugs, brakes, etc. Things I wouldn’t be able to confirm by looking at the vehicle. Not very confidence inspiring! When I told the service advisor the new wiper blades that we agreed would be installed, and that I already paid for we’re in fact NOT installed, he apologized and had a tech quickly install them. So overall, not a positive experience and I am now questioning whether I will have any future service done at Burnsville Toyota. More

I got my Rav4 from this dealer with great services I had. Oscar was an amazing person to take me through everything to even understand the deals plus my car's features. Oscar was an amazing person to take me through everything to even understand the deals plus my car's features. More