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Burnsville Toyota

Burnsville, MN

4.5
1,502 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,502 Reviews of Burnsville Toyota

May 24, 2023

Julian was fantastic to work with at Burnsville Toyota. He made the car buying process as painless as possible. Be for arriving at the dealership to pick up our amazing new Tundra, Julian made sure everyth More

by ericandangela7170
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Mahl Da Rosa, Luis Rocha Evangelista
May 26, 2023 -

Burnsville Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

May 23, 2023

Amador kept me fully informed about the work on my car, and reviewed the entire inspection checklist with me. More

by john_goergen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amador Pacheco
May 25, 2023 -

Burnsville Toyota responded

John, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 23, 2023

Doug Anderson was great! Easy to work with and very helpful. Highly recommend Doug and Burnsville Toyota More

by KEELIN15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Anderson
May 25, 2023 -

Burnsville Toyota responded

I cannot thank you enough for your wonderful review of Burnsville Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 23, 2023

Awesome service! The staff were very friendly and upfront on what to expect. Truly a great experience. More

by NCOUGAR197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nolan Christy
May 25, 2023 -

Burnsville Toyota responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Burnsville Toyota special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 23, 2023

This visit was very smooth. My item was covered under the warranty which I wasn’t expecting. Pleasant surprise. Also great follow up once my car was finished. Very friendly s More

by MNVAUGHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
May 25, 2023 -

Burnsville Toyota responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 22, 2023

Appreciate the communication and notification updates on how servicing my car was doing throughout the process. A video explanation of the vehicle diagnosis was helpful to understand the advisor's recommend More

by CHOUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amador Pacheco
May 24, 2023 -

Burnsville Toyota responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 21, 2023

Burnsville Toyota tries to rip off customers. They never get my bill right , I always have to look at my bill closely & there’s always something wrong , overcharge me, they I have to wait for the More

by JEFFLE319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Anderson, Amador Pacheco
May 23, 2023 -

Burnsville Toyota responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 21, 2023

Alex was awesome and I will use him in the future. He provided a loaner vehicle and troubleshot/fixed my erroneous fuel gauge with only a few hundred dollars bill. Alex Roberge was the best! More

by gloriarlaroche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allex Roberge
May 23, 2023 -

Burnsville Toyota responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 21, 2023

Issues with salesperson, and while management set me up with a different, they threw the first salesperson under the bus. Very unprofessional. More

by Me
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Larry Lawler
May 23, 2023 -

Burnsville Toyota responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Burnsville Toyota does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

May 21, 2023

Excelente servicio, bien atendidos por Gregory. La verdad muy recomendable ya que te hacen las cosas my fácil. Gracias More

by cega_222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Martinez, Dominic Martinez
May 23, 2023 -

Burnsville Toyota responded

Muchas gracias, que tenga un día exelente! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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