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Burnsville Toyota

Burnsville, MN

4.5
1,511 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,511 Reviews of Burnsville Toyota

April 25, 2023

Great understanding and commitment to understanding my needs and understanding of my situation of my income. More

by BJ Vang
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Xiong, Kevin Xiong
Apr 27, 2023 -

Burnsville Toyota responded

BJ, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 25, 2023

Tyler was amazing. We drove a few Rav4! Tyler was very kind and answered a lot of questions on features. Dominic did our paper work. He was fast and efficient. They bot More

by mjdavis_03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen, Dominic Martinez
Apr 26, 2023 -

Burnsville Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 24, 2023

Burnsville Toyota is a nice dealership to utilize. New vehicles were hard to come by and took over 14 months to get but they were reponsive. More

by JOEY_GORACKE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Mahl Da Rosa
Apr 24, 2023 -

Burnsville Toyota responded

Thank you Joey and Bridget, it was a pleasure to help you with your new Sienna! Thank you so much for your business.

April 23, 2023

We ordered a New RAV4 in January and it arrived in April. Manny Garcia kept us informed of the process along the way and was very knowledgeable, helpful and personable to work with. We also traded in our T More

by TERRELARSEN52
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Garcia, Matt Christiansen
Apr 25, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 23, 2023

Awesome experience working with Chaz and Mr. Martinez! They're professional, knowledgeable about the industry. More

by beckwithtress
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chaz Oatis, Dominic Martinez
Apr 25, 2023 -

Burnsville Toyota responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 22, 2023

I know they were short staffed for mechanics. I had an appt for 7:30, work completed after 3 hours. It was a bit of a wait. More

by BRADYIMAGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Apr 25, 2023 -

Burnsville Toyota responded

I appreciate you sharing the feedback regarding your recent appointment. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 22, 2023

Your warranty isn’t worth the paper it’s printed on! I’ve bought 4 vehicles at your dealership and to be treated as I was? Game over! More

by SUSYIKEMAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean O'Driscoll
Apr 25, 2023 -

Burnsville Toyota responded

Kevin: Were sorry that the warranty would not cover the foreign contaminants that were found in your fuel again. Toyota warranty only covers defects in workmanship and material. Just like every other manufacturer. Manufacturers can only “warranty” what they have control over. Production and material quality. They cannot warranty against damage, environmental effects, or accidents. this is why we all carry insurance. Unfortunately, vandalism is not a warrantable defect. If you would like to discuss it further please feel free to reach out to me at any time. Michael Poulin Service Director Burnsville Toyota 952-892-9157

April 22, 2023

Courteous, efficient and communicated well through the service time. Also, paperwork was explained, including the multi inspection. More

by daviderickson72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amador Pacheco
Apr 25, 2023 -

Burnsville Toyota responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Burnsville Toyota special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 22, 2023

Happy with the service department and its personnel. Happy with the service department and its personnel. More

by gunaratr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amador Pacheco
Apr 25, 2023 -

Burnsville Toyota responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 22, 2023

Neil K. was very helpful when we dropped off our car the evening before our appointment. He moved the vehicle so that it would be ready for the mechanics in More

by JASON.GANGENESS
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Apr 25, 2023 -

Burnsville Toyota responded

Jason, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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