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Burnsville Toyota

Burnsville, MN

4.5
1,505 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,505 Reviews of Burnsville Toyota

April 22, 2023

I never had a better experience. Wonderful service and great people. Jason was very professional and friendly. More

by SDKURTZ22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Anderson, Jason Colby
Report | Print
Apr 25, 2023 -

Burnsville Toyota responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 22, 2023

Tyler was amazing. He helped get a Corolla cross. He was very professional and showed us everything on the car. I highly recommend Tyler! More

by vogman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen, Sean Giere
Report | Print
Apr 25, 2023 -

Burnsville Toyota responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Tyler's efforts have made the difference in your Corolla Cross-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 22, 2023

Very friendly and helpful people! I only wish I would have been informed on things I need for my next visit or should consider for my next visit. More

by SIERRAK512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Anderson
Report | Print
Apr 25, 2023 -

Burnsville Toyota responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 22, 2023

Neil K. was very helpful when we dropped off our car the evening before our appointment. He moved the vehicle so that it would be ready for the mechanics in More

by JASON.GANGENESS
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
Apr 25, 2023 -

Burnsville Toyota responded

Jason, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 22, 2023

Happy with the service department and its personnel. Happy with the service department and its personnel. More

by gunaratr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amador Pacheco
Report | Print
Apr 25, 2023 -

Burnsville Toyota responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 22, 2023

Courteous, efficient and communicated well through the service time. Also, paperwork was explained, including the multi inspection. More

by daviderickson72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amador Pacheco
Report | Print
Apr 25, 2023 -

Burnsville Toyota responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Burnsville Toyota special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 22, 2023

Your warranty isn’t worth the paper it’s printed on! I’ve bought 4 vehicles at your dealership and to be treated as I was? Game over! More

by SUSYIKEMAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean O'Driscoll
Report | Print
Apr 25, 2023 -

Burnsville Toyota responded

Kevin: Were sorry that the warranty would not cover the foreign contaminants that were found in your fuel again. Toyota warranty only covers defects in workmanship and material. Just like every other manufacturer. Manufacturers can only “warranty” what they have control over. Production and material quality. They cannot warranty against damage, environmental effects, or accidents. this is why we all carry insurance. Unfortunately, vandalism is not a warrantable defect. If you would like to discuss it further please feel free to reach out to me at any time. Michael Poulin Service Director Burnsville Toyota 952-892-9157

April 22, 2023

I know they were short staffed for mechanics. I had an appt for 7:30, work completed after 3 hours. It was a bit of a wait. More

by BRADYIMAGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
Apr 25, 2023 -

Burnsville Toyota responded

I appreciate you sharing the feedback regarding your recent appointment. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 21, 2023

Great service, really patient, try his best to help you find what u need. Will be back with Tyler’s business More

by Wendy V.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen
Report | Print
Apr 25, 2023 -

Burnsville Toyota responded

Thank you for this amazing review, Wendy! We really appreciate your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 21, 2023

great quick great service would highly, recommend. can't wait to return why do i need a min of words?? This is BS part More

by JAWSDJS2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Admin, Josh Fisher, Eric Samsel, Sean Giere, Allex Roberge, Tyler Johnston
Report | Print
Apr 25, 2023 -

Burnsville Toyota responded

I cannot thank you enough for your wonderful review of Burnsville Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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