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Burnsville Toyota

Burnsville, MN

4.5
1,499 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

February 24, 2024

Great service and friendly people! I’ll be happy to recommend them for both service and purchase! More

by MICHAELROE1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal, Tyler Johnston
Feb 27, 2024 -

Burnsville Toyota responded

I really appreciate the kind recommendation, Michael. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

February 24, 2024

Great dealership great service! Explained everything that needed to be done and the timeline. Great experience! More

by KLEBOEUF1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
Feb 27, 2024 -

Burnsville Toyota responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Burnsville Toyota! If there is anything else we can do for you, please feel free to give me a call. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 23, 2024

Tyler was super helpful in explaining the work that was being done on my vehicle and following through on any questions I had. More

by SFSPENCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Feb 27, 2024 -

Burnsville Toyota responded

Thanks for your outstanding review! I'm very happy to hear that Tyler was of such help to you. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 23, 2024

took a little longer than expected to get xone but I understand the service dept is a bit understaffed. More

by AHREN016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Feb 27, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 23, 2024

Professional, friendly, courteous and prompt. Comfortable waiting area and periodic reminders via text so you know where you stand in the que. More

by DIMARCOMARYFLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Feb 27, 2024 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

February 22, 2024

I’d recommend them with hesitation. Each time I have service there seems to be a small issue. This time, I had an oil change and tire rotation. When I got my vehicle back, the low tire More

by RTRIPENY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
Feb 26, 2024 -

Burnsville Toyota responded

I appreciate you taking the time to share your experience with our service department. Here at Burnsville Toyota, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 22, 2024

Excellent service and very helpful associates. Timely delivery of car and wait time is very reasonable. Much appreciated More

by CSESHELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Feb 26, 2024 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

February 22, 2024

I arrived at shop, this time Chad Kopp assist me immediately in a very polite way, he explained what type of services needed and less than an hour my car was ready. I must say that I am very satisf More

by OPASTRANA1813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kopp, Sean O'Driscoll, Mario Najera
Feb 26, 2024 -

Burnsville Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 22, 2024

Service was done promptly, and the representative kept me in the loop about the status of all the systems that were checked More

by NPATIL5_ACCTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Messer
Feb 26, 2024 -

Burnsville Toyota responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 22, 2024

Mostly excellent! The oil change took about 1.5 hours and I was expecting 1 hr. I also had asked for a car wash and my vehicle was not washed. More

by EMON0005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Feb 26, 2024 -

Burnsville Toyota responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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