Burnsville Toyota

I waited more than 4 hours to have two things done: recall update and tire rotation. I think that’s ridiculous. You should be ashamed of such a delay. recall update and tire rotation. I think that’s ridiculous. You should be ashamed of such a delay. More

We had a 2 hour appt for 15,000 check with my 3 year old at lunch time. A heads up how long it was going to take would have been nice as I would have done a different time (that I didn’t have my 3 year old at lunch time. A heads up how long it was going to take would have been nice as I would have done a different time (that I didn’t have my 3 year old with). More

Excellent service and amazing staff yo work with. I like the free car wash after you get your vehicle serviced! I like the free car wash after you get your vehicle serviced! More

I brought my Highlander in for an oil change and tire rotation. I received a text that my car was ready and wen to the counter to pay. I was almost charged for the tire roation even though I bought the t rotation. I received a text that my car was ready and wen to the counter to pay. I was almost charged for the tire roation even though I bought the tires there and it was supposed to be free. I mentioned it to the girl and she took it off the bill. I went out to get my car and they couldn't find it a first. It was still being worked on so not actually ready as the message had stated. They told me to go back to the waiting room and they would let me know when it was ready. I waited for another 90 minutes waiting fo rmy car to be finished. I went to the counter again and the girl wen to check on it. MY car was finished and just sitting there. NOBODY BOTHERED TO TELL ME IT WAS READY!. I don't know how long it had been sitting there, I suspect quite a while, but what a waste of my time. Very disappointed in the customer service. Girl at the desk was very nice, however. People in the back, especially my advisor, need some instruction in how to treat customers. The communication was non-existent. More

Very professional and everything was done in a timely manner. Great communication both in writing and by phone manner. Great communication both in writing and by phone More

Was in for an oil change and tire rotation and to check the pressure on tires. The light had been on. The light was still on when I left and they said it would reset in 5 to 10 minutes. I got all the way h the pressure on tires. The light had been on. The light was still on when I left and they said it would reset in 5 to 10 minutes. I got all the way home and had to return. He checked my tires again...or possibly the only time and the light went off. I was quite annoyed. Otherwise the service is always friendly. However, every time I leave I have to put my radio back on my channel. More

Staff are very friendly, and waiting room are very clean. Excellent service! Carwash was opened. Excellent service! Carwash was opened. More

Came in for a new engine air filter. Mark was super helpful and gave an accurate estimate on how long it would take. Mark was super helpful and gave an accurate estimate on how long it would take. More

Bueno, atención inmediata, solo que la espera es un poco tardado pero es por el flujo de clientes tardado pero es por el flujo de clientes More

Few days after purchasing our vechicle we brought it back for a scheduled paint and dent touch up. Extremely pleased with the outcome. Highlander looks great! I really didn’t work with anyone directly,so I c for a scheduled paint and dent touch up. Extremely pleased with the outcome. Highlander looks great! I really didn’t work with anyone directly,so I can’t comment on a particular individual. More