Back

Burnsville Toyota

Burnsville, MN

4.5
1,511 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

Directions

By Type

1,511 Reviews of Burnsville Toyota

June 15, 2024

Always treated with respect and Curtisy been going there too buy and fix for over 21 years More

by GRANDMACAREY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota for over 21 years! We appreciate your loyalty and are glad to hear that you have always been treated with respect and courtesy. We look forward to continuing to provide you with excellent service for many years to come. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 15, 2024

Came in got my car checked in went to sit down . Went to pay and as I was in lobby found a coupon . When I went up to pay ,showed coupon and was told that I needed to tell the person who checks yo More

by DECKROTHJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do care
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. We understand your frustration and appreciate your feedback. Please reach out to me directly as I would like to learn more about how we can improve this process going forward. Thank you for letting us know about your visit. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 15, 2024

Great place for service of my vehicle. Helpful and courteous persons working there. I will continue to seek service there. More

by gltroyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem, Jason Colby
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota for your vehicle service, we truly appreciate your kind words. We are thrilled to hear about your positive experience with our helpful and courteous staff. We look forward to assisting you with your vehicle needs in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 15, 2024

Pleasant people, clean comfortable waiting area and quick service. I am irritated that I received a notice about needed work - in the mail - more than a week after bringing my car in for service. Needless More

by RENE.GRUNOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for your feedback about your time in our service department, Rene. We understand your concerns about receiving the notice following your recent service. We appreciate you bringing this to our attention. Please reach out to me directly, so I can address your specific situation and work towards a resolution. We value your feedback and aim to provide top-notch service to all our valued customers. Thank you for letting us know about your experience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 14, 2024

The reason why I give 3*, they asked me if it's ok to fix my car with the estimated price $327 then i agreed. When they came with the actual price, it was double that the estimated $868 something like that. More

by HENOCKALEMU34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson, Mario Najera
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback with us. We understand your concerns about the pricing discrepancy and we appreciate you bringing this to our attention. Please reach out to me directly so I can address this matter and work towards a resolution. Your insights are valuable to us at Burnsville Toyota. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 13, 2024

The service people come across with an elitist attitude, and usually make me feel stupid about something when I come in for maintenance. More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who
Jun 20, 2024 -

Burnsville Toyota responded

We acknowledge your review and are currently looking into the events you’ve detailed.

June 13, 2024

Got very expensive. Prices are 4 to 5 time more than before. Oil change used to be round $30 but now over $100. More

by SHAM.S.NAYAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken, Mario Najera
Jun 17, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback with us. Please feel free to reach out to me directly so we can discuss this further. I value your feedback. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Jun 17, 2024 -

SHAM.S.NAYAR responded

Thanks, please call 952-258-9624

June 12, 2024

Platinum Service! My service advisors Conner, Tes, and Tyler possess “World Class Customer Service”. They are the best in my opinion. More

by Marc Ewing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor and Tes, Tyler Johnston
Jun 14, 2024 -

Burnsville Toyota responded

Thank you for the fantastic 5-star review, Marc! We're thrilled to hear that Connor, Tes, and Tyler provided you with platinum, world-class customer service. At Burnsville Toyota, we always aim to exceed expectations. We appreciate your kind words and look forward to welcoming you back for another exceptional experience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 12, 2024

Neil was very helpful. He answered all my questions and was very professional and courteous. More

by paulcpbc54
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Jun 14, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota and sharing your positive experience with us! We appreciate your kind words about Neil's professionalism and courtesy. We strive to provide excellent service to all our customers. We look forward to assisting you again in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 12, 2024

I walked to the mall after dropping the car off. Chad said he would call me when the car was ready. After 1.5 hours I walked back to the service department and noticed my car was ready in the parki More

by ALARNOLD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Kopp
Jun 14, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. I understand your concerns and appreciate your feedback regarding the customer service you experienced in our service department. Please reach out to me directly so I can address your concerns and ensure a better experience for you in the future. Thank you for letting us know about your experience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

...
6
...