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Burnsville Toyota

Burnsville, MN

4.5
1,499 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

October 17, 2023

Was very happy with the service and quick turnaround! Everything went smooth and the info I received to pick the right tires was a pleasant surprise. More

by MRTOO1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Oct 19, 2023 -

Burnsville Toyota responded

I am pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

October 17, 2023

Mario did good and was very personable. The guys working on the cars were using inappropriate language when I arrived. The gal working at the counter, never greeted me and acted like she wa More

by CDEININGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Report | Print
Oct 19, 2023 -

Burnsville Toyota responded

I’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Oct 19, 2023 -

CDEININGER responded

This dealership has always been top-notch and I am sure this was a rare incident. Thank you.

October 17, 2023

You should not force a person to write something to continue filling in this review! More

by ARDis_truwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Oct 19, 2023 -

Burnsville Toyota responded

We would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and encourage you to contact me if you would like to further discuss your visit. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

October 17, 2023

Josh was doing a good job at selling the vehicle. came in to purchase a Camry hybrid but left with a Rav4 hybrid. More

by vue_jerry
Recommend Dealer
Yes
Employees Worked With
Josh Fisher
Report | Print
Oct 19, 2023 -

Burnsville Toyota responded

Jerry, thank you for taking the time to share your kind feedback about Josh. Each employee is a valued member of the Burnsville Toyota team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

October 16, 2023

As always, the service department was wonderful. The tech who checked me in was so friendly and helpful and went the extra mile to assist me😊 More

by skyqueen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Report | Print
Oct 18, 2023 -

Burnsville Toyota responded

At Burnsville Toyota, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit and hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

October 15, 2023

I ended up getting the vehicle i needed and i liked and Patty was vey patient More

by gandlbossany
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
patty *****, Matt Christiansen
Report | Print
Oct 17, 2023 -

Burnsville Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

October 15, 2023

There is a long wait time to get the vehicle you want. I was offered below KBB for my trade in vehicle. The wait time to see a finance person is long. The sales person was great and understanding. More

by Car Shopper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Garcia, Sean Giere
Report | Print
Oct 17, 2023 -

Burnsville Toyota responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. I hope to talk with you soon. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

October 14, 2023

Got in and finished early. Just was there for an oil change. I didn't receive info on that anything else was checked like fluid levels, brakes. More

by KATHYR50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amador Pacheco
Report | Print
Oct 17, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience, Kathy! Please don't hesitate to reach out if you have any questions you want addressed. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

October 14, 2023

I love the knowledge your employees give. Thank you for always servicing my vehicle. I appreciate your hours. More

by MNPATTIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Jason Colby, Tyler Johnston
Report | Print
Oct 17, 2023 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

October 14, 2023

It's always a good experience at Burnsville Toyota. They have experienced mechanics and the wait is reasonable. More

by WEIL_CJ
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Kissner, Cole Mitchem
Report | Print
Oct 17, 2023 -

Burnsville Toyota responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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