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Burnsville Toyota

Burnsville, MN

4.5
1,502 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,502 Reviews of Burnsville Toyota

August 03, 2023

Everything went smoothly. Got in at my scheduled time. Work was done quickly. No glitches. Amador was pleasant and helpful. More

by CWASHA
Recommend Dealer
Yes
Employees Worked With
Amador Pacheco
Aug 07, 2023 -

Burnsville Toyota responded

Thank you for sharing your feedback about your experience with us. I am glad to hear that you had a smooth and easy experience with us. Please let me know if there is anything else that I can assist you with. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 03, 2023

We are highly satisfied with the vehicle we purchased. The sales process was abnormal and dealership communication could have been better, but we're ultimately satisfied with the outcome. As first-time bu More

by aldonseverson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Lawler, Dominic Martinez
Aug 07, 2023 -

Burnsville Toyota responded

Aldon, I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 03, 2023

Unprofessional service/sales. I liked the video the mechanic sent! That was helpful and a good explanation. I’d rather just talk directly to the people working on the car. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody the mechanic did a great job!, Mark Stibal
Aug 07, 2023 -

Burnsville Toyota responded

Thank you for taking the time to provide this feedback, Tom. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 03, 2023

Very good service and Cole friendly, helpful and answered all of the questions tha I had More

by DM-TURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Aug 07, 2023 -

Burnsville Toyota responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Cole was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 03, 2023

Had. Problem with overheating they did work to help solve problem— which was important because we were heading on vacation. Thank you. More

by AISRAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who else, Allex Roberge
Aug 07, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 02, 2023

I have purchased several cars lately, and I thought that this transaction took the least amount of time and was the smoothest. More

by hammerrae
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Litzer
Aug 04, 2023 -

Burnsville Toyota responded

Thank you for your kind words and congratulations on your new car! I am very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 02, 2023

Service visit was handled very efficiently. Wait time was short. Overall a positive experience. Setting appointment was easy. More

by jratz
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Aug 04, 2023 -

Burnsville Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 02, 2023

The individual that helped me did not explain the maintenance agreement properly. He stated that the service agreement did not end in 24 months, but it does. I'll use it, but he needs to be aware o More

by RCFLESER
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Connor Knutson (according to the text)
Aug 04, 2023 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 02, 2023

Great service. Mark was Knowledgeable and helpful. My issues were resolved better than expected and in a timely fashion. More

by NFUERSTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Aug 04, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 01, 2023

David communicated with a smile throughout the process. He is knowledgeable and professional. I would recommend him to my friends. More

by rejohnson98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Smith
Aug 03, 2023 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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