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Burnsville Toyota

Burnsville, MN

4.5
1,502 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,502 Reviews of Burnsville Toyota

July 31, 2023

Jason definitely goes above and beyond to help get you what you need. Even in this weird time of having long wait times for cars. More

by heidibartling
Recommend Dealer
Yes
Employees Worked With
Jason Ruhland, Caio Evangelista
Aug 02, 2023 -

Burnsville Toyota responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Heidi! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

July 29, 2023

Convenient location, dropped me at home and brought me back when service done, courteous helpful employees. More

by MCL21244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Aug 01, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 28, 2023

I was very pleased with the service I received on my 2016 4Runner on 7-26-2023. Everyone that I dealt with was very professional, and kept me informed until the repair was completed. Sean and Hahn were exc More

by RPCOALTRAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Peterson, Jim Yang, Mike Truesdell, Dave Grosulak, Mark Stibal, Sean O'Driscoll
Jul 31, 2023 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 28, 2023

Service was prompt, no long waiting period and I was in and out in a short time. More

by STEVEDOBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allex Roberge
Jul 31, 2023 -

Burnsville Toyota responded

Thank you for this amazing review, Steve! I really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 27, 2023

very gooo o o o o o o o o o o o o d More

by yuanzhong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Xiong, Kevin Xiong, Mike Peterson, Tyler Johnston
Jul 31, 2023 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

July 27, 2023

Mark was fantastic to work with! He helped me check my car in to service and got me out the door in an hour. Everything worked great. Fabulous job! More

by DANIEL.P.BACKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen, Mark Stibal
Jul 31, 2023 -

Burnsville Toyota responded

Reviews like yours are truly a breath of fresh air, Daniel! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. I will be sure to pass on your very kind compliments and encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 27, 2023

I was greeted and treated with courtesy throughout my time at the service center. The work on my car was completed in the estimated time frame. More

by JANE.HOLLAND
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Towberman
Jul 31, 2023 -

Burnsville Toyota responded

Jane, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 27, 2023

The service people were very friendly and helpful - both the man who handled my paperwork and the tech who worked on my car. More

by NGT41579
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amador Pacheco
Jul 31, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 27, 2023

Excellent job! Thanks for your through service for our van! Nice work by everyone involved. More

by MCS222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amador Pacheco
Jul 31, 2023 -

Burnsville Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 27, 2023

Service Writer never checked back in with any results once service was complete. Sending a video is inadequate and not appreciated. Particularly when my main complaint was with a tire losing air every More

by KFARRELL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cole Mitchem
Jul 31, 2023 -

Burnsville Toyota responded

We strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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