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Burnsville Toyota

Burnsville, MN

4.5
1,502 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,502 Reviews of Burnsville Toyota

July 05, 2023

Service was great and efficient. Nolan was very easy to work with and willing to help make my experience easy and quick. Thanks, Heidi More

by RIOS.HEIDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nolan Christy
Report | Print
Jul 07, 2023 -

Burnsville Toyota responded

Thank you for taking the time to write about your experience with us, Heidi! At Beck Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to exceed your expectations. Don't hesitate to contact me if there is anything else I can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 05, 2023

Easy scheduling, great work and completed on time. Consistent good service over thirty years and six cars purchased. More

by DAVID@STARKTP.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak
Report | Print
Jul 07, 2023 -

Burnsville Toyota responded

Thank you so much for your feedback as well as your loyalty, David. We appreciate building long-term customer relationships and I truly value your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

July 05, 2023

It took too long! I did not need extras. Just had my vehicle serviced at this same dealership a few days before. All I wanted was my new new key fob programmed and th More

by SHORT_JUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
Report | Print
Jul 07, 2023 -

Burnsville Toyota responded

Judy, I appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 05, 2023

I was happy with the service and was delighted when warm chocolate chip cookies were provided. More

by COLBERTFAN4268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Report | Print
Jul 07, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 04, 2023

Burnsville Toyota is great. Everyone there goes out of their way to assis you and make sure everything goes well during your purchase. This is my new go to dealership. More

by TOM.GAUDERMAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen, Tony Marsh, Dominic Martinez
Report | Print
Jul 06, 2023 -

Burnsville Toyota responded

Thank you for taking the time to write about your experience with us, Tom! At Burnsville Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to exceed your expectations. Don't hesitate to contact me if there is anything else I can do for you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

July 04, 2023

Tyler worked me into their busy schedule when my battery died! So grateful for the accommodation. More

by KATIE.H.SCOTT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Jul 06, 2023 -

Burnsville Toyota responded

Katie, thank you for your kind words about Tyler and the rest of the team. I am glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and I appreciate you for taking the time to leave a review. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 04, 2023

Drain plugs was not torque to inspection. Oil was leaking from my cars drain plug. More

by CTHAO017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allex Roberge
Report | Print
Jul 06, 2023 -

Burnsville Toyota responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Jul 06, 2023 -

CTHAO017 responded

What can we make things work.

July 04, 2023

I’ve already written a review. Do I have to do it again? Poor process. More

by CATHERINE.TORNABENE
Recommend Dealer
No
Employees Worked With
Amador Pacheco
Report | Print
Jul 06, 2023 -

Burnsville Toyota responded

Catherine, we appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your experiance. I hope to talk with you soon. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

July 04, 2023

A great dealership with high quality employees hopefully it will get better and better to continue serving the customers More

by flacoraks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Jul 06, 2023 -

Burnsville Toyota responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

July 03, 2023

Reliable and trusted for the service and on timeon the service tht you request,and they help to keep your car up to date. More

by MYCHICOS64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Jul 05, 2023 -

Burnsville Toyota responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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