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Burritt Motors
Oswego, NY
174 Reviews
As a fourth-generation car dealership that's been family-owned since 1955, Burritt Motors understands what makes us who we are - and that's our amazing customers and you! At our Chrysler Dodge Jeep Ram, Chevrolet and Marine dealerships, our No. 1 priority is ensuring that you feel like you're a part of the family the moment you walk through our doors. This philosophy has earned us numerous awards and a strong repeat customer base. You will never have a reason to shop anywhere else for your next vehicle, when you do business with Burritt Motors . We assure you that if you're visiting us for the first time or the 100th time, we'll make you feel right at home.
Sincerely.
Rich Burritt, Owner
Burritt Motors
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
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Showing 174 reviews
August 08, 2011
Dear Jim Thank you thank you for making my new car purchase a wonderful experience. You were more than accomendating. I truly LOVE my new Buick Lacrosse. Everyone at this dealership was friendly. purchase a wonderful experience. You were more than accomendating. I truly LOVE my new Buick Lacrosse. Everyone at this dealership was friendly. I can only give YOU the BEST REVIEWS possible. You truly made this purchase painless. You were very helpful and answered all my questions. I will gladly recommend you and R M Burritt to anyone. Again thank you. Patti Spost More
by pmspost
Employees Worked With
Jim and Cris (the owner), Jim Congdon, Chris Burritt
Helpful July 28, 2011
As soon as I walked in the door I was greeted by several of the staff at Burritt Motors. No one was pushy or rude when I needed to think about leasing my vehicle. I was given a great trade-in price for my of the staff at Burritt Motors. No one was pushy or rude when I needed to think about leasing my vehicle. I was given a great trade-in price for my old vehicle. Jim, Rich, Rob, and Mike all worked to get me approved and to keep my payments close to what I was paying for my old car. When I was able to pick up my new car, Jim went over every inch and answered all questions. He helped me sync my car up to my phone so I had bluetooth. He knew everything about the car. Jim helped set up my free onstar service, took care of my insurance company, took the plates off my old car, and even filled up my gas tank! Rob, Mike, and Rich all worked as hard as possible to get me a great deal on my new car. As busy as they were they never pushed me aside to answer a phone call or seemed upset when they had to change numbers. Mike got my kids coloring books and puzzles while I was getting approved. Rich even offered to watch my kids while I took a test drive!! I couldn't have asked for a better experience!! I will never get another car from anyone else!!!! More
by gigady03
Employees Worked With
Jim Congdon, Rob Galloway, Mike DeForge, Rich Burritt, Jim Congdon, Robert Galloway, Richard Burritt, Michael DeForge
July 15, 2011
As soon as I approached the customer service desk, Bill Novak remembered me by name. I was at Burritts to have service done on my Impala. While waiting for the work to be completed I wondered out to look Novak remembered me by name. I was at Burritts to have service done on my Impala. While waiting for the work to be completed I wondered out to look at the used vehicles. I spotted a few Equinox models, but really didn't think of buying at that time. A salesman, Kelvin Sims, walked up to me to see if I had any questions. I told him the circumstance as to why I was there and added that buying this particular model was in the back of my mind. He was very knowledgeable and friendly. My feelings were that I simply couldn't afford to trade at this time. Without hesitation, Kelvin brought me to his office and took the time to figure everything in to give me a price I could afford. All of his efforts made me feel "special." With Kelvin working together with Rich Burritt, they had just made my day! The price was in my range and that was a big plus for me. I then worked with Jim Congdon to get the paperwork in motion. Jim was very helpful in explaining what would be happening etc. Jim also set me up with the On Star program. Next I met with Mike DeForge to set up the financial package. Mike was also very helpful and polite. I feel I received the best possible customer service at Burritt Motors. More
by Marsha Dorval
Employees Worked With
Bill, Kelvin, Rich, Jim, Mike, Jim Congdon, Kelvin Sims, Richard Burritt, Michael DeForge
