Burritt Motors

Dishonest Back in February 2015, I decided to search for a Certified Pre-Owned vehicle thru the Official GM website. One of the results was the car that I bough Back in February 2015, I decided to search for a Certified Pre-Owned vehicle thru the Official GM website. One of the results was the car that I bought from Burritt on Feb 14th, 2015. I went on and bought my 2012 Equinox thinking that they had completed all the require inspections and refurbished the vehicle promised by the GM CPO Warranty and the dealership. To my pain I found out two days later when I took my vehicle to get rust protection that the bottom front fender was missing and that my air intake was exposed, also the bumper was separated from the body and for that reason the front right headlight had moisture. Also all the wiper blades were worn out. I manage to have them complete all the repairs that should have being completed prior to the sale and even at the NY state vehicle inspection that they conducted on my vehicle the same day of the sale. Now 10 months later, I brought my vehicle to another dealership for the schedule maintenance to find out that only the oil and had being exchange in the vehicle when I bought it. My radiator fluid is at the end of its life time, breaks they all need to be change, brake fluid is pass over due. All of this maintenance work orders and inspections should have being completed prior to them selling the vehicle to me. If I had my way I would not even give them the one start that I have here. More

Bad Business/ Misleading I was referred here by my husband who said they were a great company when he bought his car there many years ago. They had the car I was looking for I was referred here by my husband who said they were a great company when he bought his car there many years ago. They had the car I was looking for and the price. Jeff Fields bragged about how great the car was and ready to go out the door. When I walked out the door it looked like it had been in more fender benders then possible with visible signs of damage and an automatic door that did not work. I needed the car and Jeff and Jim Congdon said they would fix the damage to the bumper and the door if I bought it. We brought the car back, they had it for 3 days and did not even look at the damage to the bumper. After complaining and threatening them to file a compliant they picked up the car, had it for 4 more days and did not even do anything to it but lied and said they did( my husband took rag to it and got most of the scratches out after) I then complained again and they wanted us to drive over another hour each way again to try the third time. I told them they needed to get the car or fix it local since they have failed to fix it 2 times already and now they have refused to work with me or make right on their promise and they have not returned my call again for another week when they were going to see what they could do to make the situation right. They are not honest and will say and do anything for a sale..The car was missing pieces and they do not do anything to the car to make it look good for a sale. PLEASE PLEASE only buy a NEW car that you know has not been tampered with if you are going to buy from there. These guys are NO GOOD!!! And please watch them, I closed late so everyone was in hurry to get out of there but they snuck in a 2k extended warranty just because my interest was lower. All they really explained is basically I know you wanted 350.00 payments but the interest was lower and I could have saved you money but we added this warranty on the keep you at the 366.00 payment we thought originally. Shame on me because I did not look better but just beware. More

Horrible misleading sales not honest Saw a great looking used Tahoe for sales. Had been looking awhile. I called asked a ton of questions and did all the financing on the phone with them Saw a great looking used Tahoe for sales. Had been looking awhile. I called asked a ton of questions and did all the financing on the phone with them ahead of time. I knew what I wanted. I drove 5 hrs each way to see there were scratches that had a thick touch up paint blobbed on and the wrong second row seats???? The pictures of the Tahoe on the Internet was not what I had in front of me. Literally...they sold the captain chairs seats to another customer and put in another trucks second row bench. It had different leather and the wrong seats!! They were arrogant enough to offer putting in another type of leather from an older Cadillac and then tried again with an even older Tahoe. It was so unethical and scamming they were even suprised. Most horrible dealership experience I was disgusted. Horrible. More

Bad Business!!!!! Brought in my new car(Bought from them) for a free multi-point inspection and regular service. Time to pick it up and when I get in the "Check Engine" Brought in my new car(Bought from them) for a free multi-point inspection and regular service. Time to pick it up and when I get in the "Check Engine" light is on. xxx! It wasn't on before it came in? Burritt denies this, and basically called me a liar. After I bought a vehicle and sent them TWO more customers who also purchased. This is a VERY dishonest shady business that should be SHUT DOWN by NYS. Basically just thieves and liars. More

Buying my 2006 Chevy equinox-Josh Rogers Andrew Halsey did a fantastic job in finding the right vehicle for my family. We first arrived long after opening hours and Andrew with no complaints Andrew Halsey did a fantastic job in finding the right vehicle for my family. We first arrived long after opening hours and Andrew with no complaints and open arms took his time to find us just what we were looking. After we found what we were looking for, the deal went very smooth. Paperwork was a cinch, I have bought cars before and never was it this easy. I had a couple of issues with the car mechanically but Andrew and the service department took good care of me and fix the issue with out causing any inconvenience with my everyday life. Highly recommend buying a car at Burritt because I will definitely in the future to come. Thanks Andrew and everybody who was a part of my experience. Kind regards, Josh Rogers and family More

Trade in value When my trade was appraised, Burritt gave a value $3100 less than the next dealer I visited. I recommend anyone dealing with this dealer get a second When my trade was appraised, Burritt gave a value $3100 less than the next dealer I visited. I recommend anyone dealing with this dealer get a second opinion! It's worth a short ride to save that much money. More

typical used car sales They WILL tell you anything to sell the car, they will promise to fix any mechanical or cosmetic defect, once purchased they will NOT honor anything p They WILL tell you anything to sell the car, they will promise to fix any mechanical or cosmetic defect, once purchased they will NOT honor anything previously agreed on. Typical used car sales experience. Get everything in writing. More

Great experience! Buying a 2012 Mitsubishi Lancer Ralliart was made all the more enjoyable thanks to Andrew Halsey and Michael DeForge. Andrew was kind enough to wait f Buying a 2012 Mitsubishi Lancer Ralliart was made all the more enjoyable thanks to Andrew Halsey and Michael DeForge. Andrew was kind enough to wait for me on both occasions, when I was running late due to the snowstorms then, to look at the car and when I actually picked it up from the dealership. Michael helped me getting the best credit aid available, and made things easy for me. For a person buying their first car, the experience was rather pleasant, rather than what one would have been lead to believe. More

I have purchased many vehicles throughout my long life, but my buying experience with Anita Balducci at Burritt Motors was by far the best. Anita was not pushy or annoying as some sales people can be, she but my buying experience with Anita Balducci at Burritt Motors was by far the best. Anita was not pushy or annoying as some sales people can be, she met with me as scheduled and let me test drive the vehicle. She had my vehicle appraised and gave me their offer, I accepted and she introduced me to Rob, from the finance dept. Rob did a very professional job explaining everything and arranging financing. The deal was signed and sealed in a very short time. When I picked up my new vehicle Anita and Rob went over the warranty and contract then Anita gave me a tour of the dealership introducing me to a Parts dept. and Service dept. staff member. The whole experience was quick, easy and pleasant. I will recommend Anita and Burritt Motors to all my friends and family. I am a happy customer. More

Great communication with Anita! She was as honest as they come. I waited for the usual, negative experience. It never came. I'll be back! Loved John Reynolds' corn bread :) they come. I waited for the usual, negative experience. It never came. I'll be back! Loved John Reynolds' corn bread :) More