Butler Lexus of South Atlanta

Stay away from this dealership I would give 0 stars if I could. I was warned by my friend when I mentioned to him that I am going to this dealership to buy a new car. He warned me t I would give 0 stars if I could. I was warned by my friend when I mentioned to him that I am going to this dealership to buy a new car. He warned me that this dealership's detail department is notorious for screwing up the car and lo and behold I noticed the swirls and scratch marks on a brand new LS460 even before signing the paper work. I should have walked out then. But the dealership assured me it is no big deal and they can buff it out. I left the car with them and didnt even drive that night. Long story short, they attempted to fix this 4 times and the swirls are still present. Yesterday, an independent 3rd party auto business has given me a report of the paint condition (even the clearcoat is damaged while the dealership tried to fix the swirls) but the dealership managers outrightly reject and refuse to acknowledge and correct the situation by doing the right thing. I have driven to this dealership from near Mall of GA 4-5 times. They are the absolute worst when it comes to customer service and by far the worst detail department. So do yourself a favor and stay away from this dealer if possible. At any cost don't let their detail department touch your car. I bought this car 3 months ago and tried my best to not give them a bad review since I hoped they will do the right thing and make this a positive experience for me. Today I was let down again and I had to share this for others so they can make an informed purchase. As a small business owner, I feel bad for writing a negative review but not taking care of an obvious issue and giving a runaround to the customer demands one. I hope the powers to be at Butler Lexus can intervene and remedy the situation instead of ignoring a small fish like me. More