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Butler Lexus of South Atlanta
Union City, GA
43 Reviews
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Showing 43 reviews
July 20, 2017
Excellent Salesman and Service My wife and I have been looking for a car for the last few months and encountered numerous issues with other dealerships or small car lots. Actually, My wife and I have been looking for a car for the last few months and encountered numerous issues with other dealerships or small car lots. Actually, horrible experiences. We decided to go to Butler Lexus of Union City and we had the great pleasure of working with our salesman, Stephen Pope. We cannot say enough good things about how great of a job that Stephen did for us. He was very personable and was not trying to pressure us nor hurry us up on our decision. We love our new SUV and will for sure go back in the future for any other purchases. Thank you! More
by Letarrant
Employees Worked With
Stephen Pope
July 07, 2017
Awesome Treatment The professional and awesome treatment given to us by Michael Banks in Sales and his team far exceeded our expectations!!! Great dealership!! Couldn The professional and awesome treatment given to us by Michael Banks in Sales and his team far exceeded our expectations!!! Great dealership!! Couldn't be happier with our experience in every department! Thank you John Cogan, Douglas Chen and Kelann Seals for all your great customer service!! We will be back !!! More
by darbon
Employees Worked With
Michael Banks
March 28, 2017
Stay away from this dealership I would give 0 stars if I could. I was warned by my friend when I mentioned to him that I am going to this dealership to buy a new car. He warned me t I would give 0 stars if I could. I was warned by my friend when I mentioned to him that I am going to this dealership to buy a new car. He warned me that this dealership's detail department is notorious for screwing up the car and lo and behold I noticed the swirls and scratch marks on a brand new LS460 even before signing the paper work. I should have walked out then. But the dealership assured me it is no big deal and they can buff it out. I left the car with them and didnt even drive that night. Long story short, they attempted to fix this 4 times and the swirls are still present. Yesterday, an independent 3rd party auto business has given me a report of the paint condition (even the clearcoat is damaged while the dealership tried to fix the swirls) but the dealership managers outrightly reject and refuse to acknowledge and correct the situation by doing the right thing. I have driven to this dealership from near Mall of GA 4-5 times. They are the absolute worst when it comes to customer service and by far the worst detail department. So do yourself a favor and stay away from this dealer if possible. At any cost don't let their detail department touch your car. I bought this car 3 months ago and tried my best to not give them a bad review since I hoped they will do the right thing and make this a positive experience for me. Today I was let down again and I had to share this for others so they can make an informed purchase. As a small business owner, I feel bad for writing a negative review but not taking care of an obvious issue and giving a runaround to the customer demands one. I hope the powers to be at Butler Lexus can intervene and remedy the situation instead of ignoring a small fish like me. More
by Venky
Employees Worked With
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