Byers Chevrolet

Unfortunately, my experience with the Byers service department was extremely disappointing and unprofessional from start to finish. Visit #1: I initially brought my Corvette in for a warranty issue and department was extremely disappointing and unprofessional from start to finish. Visit #1: I initially brought my Corvette in for a warranty issue and was told the appointment would take about an hour. After waiting over four hours, I finally asked for my car back, only to find it sitting untouched for an unknown amount of time. No communication and no explanation were provided. Visit #2 (one week later): I returned to have the warranty issue repaired and to have new wheels mounted. I was quoted 4 hours for the warranty repair and about 2 hours for the wheels. I dropped the car off the night before to ensure plenty of time and planned to pick it up the following evening. The next day, Wade called to say the warranty repair was taking longer than expected. I had already planned for this and confirmed that picking it up the next evening was not an issue. I was also informed that Byers cannot mount Corvette wheels and sublets the work to Discount Tire in Grove City. That was fine—I just wanted the cost. After multiple requests for pricing without a clear answer, I contacted Discount Tire directly. They quoted $40 per wheel plus tax and 1.5–2 hours. The following morning, Wade confirmed the wheels would cost $160 plus tax, which aligned with Discount Tire’s quote, so I approved the work. Later that afternoon (around 3 p.m.), Wade called again stating that Discount Tire had only completed two of the four wheels and might not finish in time. At this point, the delays and inconsistent information were becoming unacceptable. After further discussion, Wade called back about 20 minutes later stating the wheels were on the way back—but now the cost had suddenly increased to $245 plus tax. He blamed Discount Tire for the increase. I made it clear that I had approved $160, and nothing more. When I arrived to pick up my vehicle, Wade had already left for the day, as had the service manager (despite service being open until 6 p.m.). I was directed to the counter and presented with a total of $283 for the wheels. The sales manager told me my car would be held until paid and claimed Discount Tire “stiffed” them. I asked to see the Discount Tire invoice and was told they “didn’t have it.” I paid under protest to retrieve my vehicle. On the drive home, I contacted Discount Tire directly. Their manager was clearly frustrated by the situation and explained the following: The per‑tire cost increased from $40 to $47 due to tire size The total with tax was $203, not $245 Byers did not bring the wheels in until around noon Byers was told they would be ready around 2:30–3:00 p.m. At 2:30, Discount Tire was balancing the wheels and nearly finished—not “only halfway done” The Discount Tire manager provided me with a copy of the invoice showing $203 total. Byers’ paperwork, however, listed the wheels as sublet for $245. This reflects a complete lack of communication, inaccurate information, and dishonest billing practices. Had I simply been told the truth—that the price increased slightly and that Byers intended to add a markup—this could have been resolved reasonably. I am not unreasonable when people are honest. Problems happen. This was not handled honestly. I almost even wonder if Byers isn't claiming that these warranty repairs are taking longer than they actually are so that their billings to GM are higher. (this is just an assumption, but I will express this concern to GM) To make matters worse, when I inspected my vehicle, my brand‑new Sky Cool Grey seats were visibly dirty, as no protective covers were used during service. I will be attaching invoices from both Byers and Discount Tire, along with photos. I encourage others to review them carefully and decide for themselves whether this is the type of dealership they want servicing their vehicle. More

Found a wonderful new used car at Byers Chevrolet. I worked with Kody in the used car department and he shared a few different options that met my needs(mpg, price, options) and I made the trek from L I worked with Kody in the used car department and he shared a few different options that met my needs(mpg, price, options) and I made the trek from Lewis Center to Grove City and ended up settling on a '18 Chevy Volt. The whole process started with a few text messages and a call, but I do not think I have ever had a smoother purchase of a car from start to end and the finance piece was complete in ~15min. That's AMAZING. Kody has followed up checking on the car multiple times post sale, and definitely impressed me with his professionalism and care. Thank you Byers Chevy! More

I had a great experience with purchasing my vehicle from Byers Chevrolet! Brett was honest, very patient, and up front about everything. He showed a commitment to professionalism, but also displayed a perso Byers Chevrolet! Brett was honest, very patient, and up front about everything. He showed a commitment to professionalism, but also displayed a personal approach which was nice! He even continued to be helpful with a couple of things I needed help with after my purchase! Great guy! Ben in financing was awesome as well! Thank you More

Brett was very welcoming and easy going. He was very helpful and made the purchasing process super easy and efficient. Would definitely recommend to family and friends He was very helpful and made the purchasing process super easy and efficient. Would definitely recommend to family and friends More

Brett was very welcoming and easy going. Him and Jeremy were very helpful and made the purchasing process super easy and efficient. Would definitely recommend to family and friends! Him and Jeremy were very helpful and made the purchasing process super easy and efficient. Would definitely recommend to family and friends! More

We had a great experience with the salesman Jacob Stires at Byers Chevrolet in Grove City, Oh. He was great to work with. Answered any of our questions we had and went above and beyond he was amazing!! On t at Byers Chevrolet in Grove City, Oh. He was great to work with. Answered any of our questions we had and went above and beyond he was amazing!! On the other hand Ben the finance manger was absolutely rude. He was talking to us about the extended warranty’s and the gap insurance and as soon as we told him we didn’t want any of it. His whole mood and demeanor changed. He would not hold eye contact nothing at all. It was very rude and very unprofessional of Ben. He needs to be reprimanded for the way he treats customers when it comes to not benefiting him and his pay. I hope a higher up has a conversation with him about the way acts when people turn down the extended warranty’s after they’re already paying so much for the vehicle let alone. Do better Ben! More

Service Department is terrible, dishonest and incompetent! Every time I take my vehicle in there is an issue. The last time was the straw that broke the camels back. Took my vehicle ther incompetent! Every time I take my vehicle in there is an issue. The last time was the straw that broke the camels back. Took my vehicle there for transmission fluid change and ironically, less than a month later I get all sorts of errors in the information center, the best being " service transmission now, unable to shift soon" Called dealership and they couldn't even advise me if I should continue to drive the vehicle or not. Left vehicle with them and they informed me that the message is being caused by some sort of electrical component associated with the gear shifter that is not covered by the powertrain warranty and will cost be $1,000.00. Vehicle only has 45,000 Miles on it. Once I informed them I paid for an extended bumper to bumper warranty they covered the issue lass the deductible. Part took 4 days to come in and then they left my vehicle sit on the lot for another 4 days before they even decided to install it. The worst part was the service representative (Glenn) told me they were working on it on two different occasions. i know for a fact that was not true because my vehicle didn't move off the lot from where they parked it 4 days earlier. I can deal with a lot of things but dishonesty is not one of them. Needless to say I will not be spending another nickel of my hard earned money at this dealership!!! More

Brett at byers was easy and polite to deal with. The whole team there made the car buying experience fast and easy. The whole team there made the car buying experience fast and easy. More

Brett McConnaughey is the man! Helped us upgrade my trade in and it was a smooth and easy Helped us upgrade my trade in and it was a smooth and easy More