Byers Ford

Since I've been getting my vehicles serviced at Byers Ford for years, they know me and have always been very good at servicing my vehicles. I like that they give me a printout of things they see but don' Ford for years, they know me and have always been very good at servicing my vehicles. I like that they give me a printout of things they see but don't pressure me to get things done right away More

Communication and follow up was poor. I had to make calls to find out the status of my vehicle. All I want is for someone to call me and let me know what's going on. Seems to be the way I had to make calls to find out the status of my vehicle. All I want is for someone to call me and let me know what's going on. Seems to be the way of the world these days. More

I went in looking for a used car and Bob and Jeff were professional, kind and courteous throughout the experience!! I also worked with your finance department and they were excellent as well. professional, kind and courteous throughout the experience!! I also worked with your finance department and they were excellent as well. More

Repair was very good as it was quick. Went to parts to order touch up paint and they stated it would be in that afternoon. They offered to call me and I said please text if you can and th Went to parts to order touch up paint and they stated it would be in that afternoon. They offered to call me and I said please text if you can and they said yes. Two days later I get a call in the morning it’s there. Don’t over promise and under deliver. Its a little thing, but it’s what the customer remembers! More

Darren was wonderful to work with! Truly enjoyed my experience. Great team! I recommend Byers Truly enjoyed my experience. Great team! I recommend Byers More

I was left waiting for my car for over 2 hours and know told me they didn’t have my air filters even though I can an confirmed that had them the day before, people were rude in the show room, one person wa told me they didn’t have my air filters even though I can an confirmed that had them the day before, people were rude in the show room, one person walked by and said you sure look comfortable, when he could have said you have been here for over 2 hours is there anything I can help you with, but everyone was very jokey, yet no one ever asked me if I needed assistance, has someone helped you.. I am so disappointed with my service- I was told this place was good and different and provided excellent customer service. But that was not my experience and my only question is this poor services because I am Black? More

The fixed a recall on my car. They didn't in a timely manner.I tried to get Matthew's Ford in Marion to they keep telling me they didn't have parts.Then they said I have to wait ti They didn't in a timely manner.I tried to get Matthew's Ford in Marion to they keep telling me they didn't have parts.Then they said I have to wait till the moter goes out ! More

Fantastic customer service as usual! Keep up the great work! I also appreciate the lovely lady that came around the waiting area with fresh blueberry muffins! Keep up the great work! I also appreciate the lovely lady that came around the waiting area with fresh blueberry muffins! More

Awesome experience, Byers Ford did everything humanly possible to get me into my vehicle.... Thanks so much Byers I'm one happy driver possible to get me into my vehicle.... Thanks so much Byers I'm one happy driver More

Tiffany and her team do an outstanding job each and every time always can count on her ! time always can count on her ! More