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Byers Ford

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.8
484 Reviews
Byers Ford is a family-owned and -operated Ford dealership near you that's been serving central Ohio drivers since 1897! Since the first vehicles were introduced, we've been proud to have been supplying drivers for generations. While much has changed since the 19th century, our commitment to drivers in Delaware and the surrounding areas has never wavered, and we continue to strive to be a go-to dealership for the generations to come!
Contact Dealership

1101 Columbus Pike

Delaware, OH

43015

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Showing 484 reviews

November 07, 2025

I went in looking for a used car and Bob and Jeff were professional, kind and courteous throughout the experience!! I also worked with your finance department and they were excellent as well. More

by becky42
Recommend Dealer
Yes
Employees Worked With
Jeff Ashbrook and Bob Drollinger
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Nov 12, 2025 -

Byers Ford responded

Thank you so much for your kind words! We're thrilled to hear that Bob, Jeff, and our finance team provided you with such a professional and courteous experience. We truly appreciate your business and hope you enjoy your new car!

November 07, 2025

Repair was very good as it was quick. Went to parts to order touch up paint and they stated it would be in that afternoon. They offered to call me and I said please text if you can and th More

by themarions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carson Trafzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2025 -

Byers Ford responded

Thank you for taking the time to share your feedback with us. We're glad to hear that your repair was completed quickly and to your satisfaction. However, I sincerely apologize for the miscommunication regarding your touch-up paint order. We fell short of the standard we aim to provide, and I appreciate you bringing this to our attention. Your feedback is valuable as it helps us improve our communication and processes. We hope to have the opportunity to provide you with a better experience in the future.

November 05, 2025

Darren was wonderful to work with! Truly enjoyed my experience. Great team! I recommend Byers More

by ryan@wilkinscollective.com
Recommend Dealer
Yes
Employees Worked With
Tiffany Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Marks
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Nov 12, 2025 -

Byers Ford responded

Thank you so much for your kind words! We're thrilled to hear you had such a wonderful experience working with Darren and the rest of our team. It was our pleasure to assist you. We look forward to seeing you again.

November 04, 2025

The fixed a recall on my car. They didn't in a timely manner.I tried to get Matthew's Ford in Marion to they keep telling me they didn't have parts.Then they said I have to wait ti More

by deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sly Wallen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carson Trafzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2025 -

Byers Ford responded

Thank you for taking the time to share your experience with us. We sincerely apologize for the delays you encountered with your recall repair and the frustration this caused you. We understand how important it is to have your vehicle serviced promptly, and we're sorry we didn't meet your expectations. Your feedback helps us identify where we can improve our communication and service delivery. If you'd like to discuss your experience further or if there's anything else we can help with, please don't hesitate to reach out to us directly. We appreciate your patience and hope to serve you better in the future.

November 04, 2025

Fantastic customer service as usual! Keep up the great work! I also appreciate the lovely lady that came around the waiting area with fresh blueberry muffins! More

by tjgerber
Recommend Dealer
Yes
Employees Worked With
Tiffany Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Marks
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Nov 05, 2025 -

Byers Ford responded

Thank you so much for your kind words! We're thrilled to hear you enjoyed the service and those blueberry muffins. Our team works hard to make every visit special, and feedback like yours truly makes our day. We can't wait to welcome you back soon!

November 04, 2025

I was left waiting for my car for over 2 hours and know told me they didn’t have my air filters even though I can an confirmed that had them the day before, people were rude in the show room, one person wa More

by dr.Pettaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Perry
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2025 -

Byers Ford responded

Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience with us—it falls far short of the standard we strive for, and I understand why you're disappointed. The wait time, the miscommunication about your air filters, and the lack of attentive service you described are simply not acceptable. Everyone who walks through our doors deserves to be treated with respect and care, and I sincerely apologize that we let you down. Your question about whether your experience was influenced by race is one we take very seriously. That is not who we are or aspire to be, and I want to assure you that we are committed to providing excellent service to every single customer. I'd like the opportunity to make this right. Please reach out directly so we can discuss what happened and how we can better serve you moving forward. Thank you again for bringing this to our attention.

November 02, 2025

Awesome experience, Byers Ford did everything humanly possible to get me into my vehicle.... Thanks so much Byers I'm one happy driver More

by ohjdroof812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Borgia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Cousins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Thorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Drollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Garverick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sly Wallen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carson Trafzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2025 -

Byers Ford responded

Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that our team went above and beyond to help you get into your new vehicle. Your happiness as a driver is exactly what we strive for every day. We truly appreciate your trust in Byers Ford and look forward to serving you again in the future. Welcome to the Byers Ford family!

November 01, 2025

Tiffany and her team do an outstanding job each and every time always can count on her ! More

by BJDAVENPORT206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2025 -

Byers Ford responded

Thank you so much for your wonderful feedback. We're thrilled to hear that you consistently have a great experience with Tiffany and the team. Knowing we can be counted on means the world to us. We look forward to seeing you again soon.

October 31, 2025

Great experience and super easy to work with on the phone Will definitely be back to purchase more vehicles More

by nick_staiger123
Recommend Dealer
Yes
Employees Worked With
John Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Hess
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Oct 31, 2025 -

Byers Ford responded

Thank you so much for the kind words! We're thrilled to hear that your experience was smooth and easy. Our team works hard to make every interaction as seamless as possible, and it's wonderful to know we hit the mark for you. We truly appreciate your business and can't wait to help you again with your next vehicle purchase. Safe travels, and we'll see you soon!

October 31, 2025

I knew exactly what I wanted. Went in filled out the application and I was out the door. More

by nancylmcclain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Thorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2025 -

Byers Ford responded

Thanks so much for sharing your experience! We're thrilled to hear the process was quick and smooth for you. Making things easy and efficient is exactly what we aim for, and it's great to know we hit the mark. We truly appreciate you choosing us and look forward to serving you again!

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