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Byers Mazda - Service Center

Columbus, OH

4.6
237 Reviews
Call Service Center (614) 714-5684

237 Reviews of Byers Mazda - Service Center

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January 12, 2024

Easy to schedule, full explanation of services, pleasant interactions. Don't feel as if I'm going to be oversold on any service. More

by hansb365
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Jan 16, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda, we are delighted to hear about your positive experience! We strive to make scheduling and servicing as convenient and transparent as possible for our customers. It is always our goal to provide excellent service without any feelings of being oversold. Your satisfaction is truly important to us, so thank you again for taking the time to share your feedback. We look forward to seeing you in the future!

January 12, 2024

Nobody came up to the car when I drove in. I had to find where I needed to go. After that, everyone I talked to was knowledgeable and friendly. The work was done in a short time. More

by rcorcuera
Recommend Dealer
Yes
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Jan 15, 2024 -

Byers Mazda responded

Thank you for taking the time to share your recent visit to Byers Mazda with us. While I'm glad to hear that our team was able to assist you and provide timely service, I apologize that your initial experience did not meet your expectations. We value all feedback and will be sure to address this with our team in order to improve upon it in the future. We appreciate your business and hope to see you again soon at Byers Mazda.

January 12, 2024

The service reps were friendly and communicative. Work was done with quality and efficiency. I would get work done there again. More

by Reviewer198788
Recommend Dealer
Yes
Employees Worked With
Dillon
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Jan 16, 2024 -

Byers Mazda responded

Thank you for leaving a 5-star review for Byers Mazda! We are so happy to hear that our service reps were able to provide friendly and communicative service, as well as quality and efficient work. We appreciate your business and look forward to welcoming you back for any future maintenance needs. Thank you again!

January 12, 2024

Very informative and helpful. Appreciated being provided options and the time to evaluate those options. More

by dwboling
Recommend Dealer
Yes
Employees Worked With
Mike
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Jan 16, 2024 -

Byers Mazda responded

Thank you for the positive feedback! We are glad to hear that our team was able to provide you with informative and helpful service during your visit. Our goal is to always provide our customers with knowledge, options, and time to make the best decision for their needs. Thank you for choosing Byers Mazda and we hope to see you again in the future!

January 12, 2024

Very comfortable. Nice atmosphere. Nice coffee machine. Friendly people. Very knowledgeable and ready to help. More

by Guyrispinto
Recommend Dealer
Yes
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Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your recent automotive needs. We are glad to hear that our dealership provided a comfortable atmosphere and that our staff was friendly and knowledgeable. We also appreciate your compliments on our coffee machine! It's always a pleasure to assist customers like you and we look forward to welcoming you back in the future. Thank you again for your review!

January 12, 2024

Everyone was nice and knowledgeable. Very accommodating when we switched cars last minute. Had my first set is appointment and it went great More

by jay.freese
Recommend Dealer
Yes
Employees Worked With
John Bechtel
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Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda and for taking the time to share your positive experience. We're thrilled to hear that our team was able to accommodate your switch last minute and that your first service appointment went smoothly. Our goal is to provide exceptional customer service, so we appreciate your feedback and hope to see you again in the future. Have a great day!

January 05, 2024

I have hesitated to write a review, but your automated system has hounded me about a review, so I finally gave in to your automated system to just shut the system up. I have no complaints about the servi More

by laseltine
Recommend Dealer
No
Employees Worked With
I only had contact with one person. I think her name was Morgan?
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Jan 09, 2024 -

Byers Mazda responded

We apologize for the inconvenience our automated system may have caused you, but we appreciate you taking the time to leave a review. We value your feedback and will take it into consideration as we continuously strive to improve our services and communication with our customers. Thank you for choosing Byers Mazda - we hope to continue serving you in the future.

December 30, 2023

The service department is great. Always explain what is needed and it something needs immediate attention or can wait. Highly recommend them for purchasing a vehicle and coming back More

by rccsmith3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Byers Mazda responded

Thank you for the glowing review of our service department! We are thrilled to hear that we have made a positive impact on your car buying experience, and that you continue to trust us for all of your vehicle maintenance needs. Our team is dedicated to providing top-notch customer service and we appreciate you taking the time to recognize their efforts. We look forward to seeing you again at Byers Mazda!

December 21, 2023

I stated my car had some issues when making turns and the problem was solved. More

by wps132230
Recommend Dealer
Yes
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Dec 22, 2023 -

Byers Mazda responded

We're happy to hear that we were able to resolve the issue with your car, and we appreciate you choosing Byers Mazda for your vehicle needs. Our team prides themselves on providing exceptional service and it's great to know we could make a positive impact on your experience. Thank you for taking the time to share your feedback, it means a lot to us. We look forward to continuing to serve you in the future.

December 21, 2023

Professional, efficient, prompt, perfect Will come back, reccomend Keep up the great work Thank you! More

by jreuther0
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Dec 22, 2023 -

Byers Mazda responded

Thank you for taking the time to leave a review of your experience with Byers Mazda! We're thrilled to hear that our team provided professional, efficient, and prompt service during your visit. It's wonderful to know that we exceeded your expectations and we appreciate your loyalty and recommendation. Thank you for choosing Byers Mazda, we look forward to serving you again in the future!

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