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Byers Mazda - Service Center

Columbus, OH

4.7
175 Reviews

175 Reviews of Byers Mazda - Service Center

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June 14, 2024

The people at Byers Mazda go above and beyond to take care of their customers. They are professional, knowledgeable, friendly and helpful. This is why I keep coming back. I trust them from the sale throu More

by shellylbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel
June 06, 2024

We have owned 5 Mazda's over 40+ years and primarily taken advantage of Byers (and formerly Patrick) service. They have always done a fine job for a good price. More

by Zoomzoom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bechtel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Byers Mazda responded

Thank you so much for choosing us as your go-to service provider for the past 40+ years and for always giving us the opportunity to earn your business. We truly appreciate your loyalty and trust in our team at Byers. We are delighted to hear that we have consistently provided you with excellent service at a fair price. It has been an honor to care for your Mazda vehicles over the years, and we look forward to continuing this partnership for many more years to come. If there is anything else we can do for you or if you have any feedback or suggestions, please don't hesitate to reach out. Thank you again for your kind words and support.

June 05, 2024

Fast, efficient, and answered my concerns. I love my Mazda and Byers helps me take good care of it. More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Byers Mazda responded

Thank you for taking the time to review your experience with Byers, we are glad to hear that our team was able to address any concerns and provide efficient service for your Mazda. We are honored to be a part of helping you take good care of your vehicle. Your satisfaction is our highest priority, so please do not hesitate to reach out if there is anything else we can assist you with in the future. Thank you for choosing Byers!

May 21, 2024

Everything was done as expected and promised I was very please with the overall experience More

by sbsollitto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Byers Mazda responded

Thank you for choosing Byers! We are thrilled to hear that your experience with us met your expectations. It is always our goal to provide excellent service and to fulfill any promises we make to our customers. Your satisfaction means a lot to us and we appreciate you taking the time to leave such a positive review. Thank you again for trusting us with your needs and we look forward to serving you in the future.

May 21, 2024

Drop was still done using pen and paper. Technician did a great job explaining the recommended repairs. Will continue to drop car off. Car service would be nice. More

by LISAYOUNG1163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Pezzutti
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Bechtel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Waddell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Byers Mazda responded

Thank you so much for choosing Byers and taking the time to leave a review, we truly appreciate it! I'm thrilled to hear that our technician did a great job explaining the recommended repairs, as we strive to provide exceptional service for all of our customers. We understand the importance of convenience, and your feedback has been noted. We are always looking for ways to improve our services and offerings, and will take your suggestion into consideration. Thank you again for trusting us with your car care needs, we look forward to seeing you again soon!

May 19, 2024

Timely response on status. Kept me informed of progress of the car as it was completed More

by BRIAN.REDENSHEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie
May 23, 2024 -

Byers Mazda responded

Thank you for choosing Byers for your car service needs and for taking the time to leave us a review! We're so happy to hear that you appreciated our timely updates and communication throughout the process. Our team takes great pride in providing efficient and excellent service to all of our customers, and we're glad it made a positive difference in your experience. Thank you for your business and we look forward to helping you with any future car maintenance needs!

May 16, 2024

Good service and always very polite employees. Will always be happy to come back here for any needs I have. More

by sigarsj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Byers Mazda responded

Thank you for taking the time to review your experience with Byers, we greatly appreciate it. We are thrilled to hear that you had a positive experience and were satisfied with our services. Our employees always strive to provide excellent service while maintaining a polite and friendly demeanor, so it's wonderful to know that this is appreciated by our customers. We look forward to welcoming you back for any future needs you may have. Thank you again for choosing Byers!

May 09, 2024

Service was prompt and everything went relatively smoothly. KEN KING IS AWESOME. He deserves a raise. More

by Elliot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Byers Mazda responded

Thank you for your glowing review Elliot, we are thrilled to hear that your experience at Byers Mazda was smooth and efficient. We will definitely pass along your kind words to Ken King and we agree, he is awesome! Thank you for choosing us for your car servicing needs and we hope to see you again in the future.

May 07, 2024

Ken was very professional and service was very punctual. I appreciate the video and Ken explaining everything to me. More

by jtenym10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Byers Mazda responded

Thank you for choosing Byers, we are always thrilled to hear positive feedback about our team and services. Ken is definitely one of our top professionals and I will make sure to pass on your compliments to him. We understand the value of punctuality and strive to provide prompt and efficient service to our customers. Glad you appreciated the video and Ken's thorough explanation, customer satisfaction is our top priority. Thank you for taking the time to leave a review, we truly appreciate your business and look forward to serving you again in the future!

May 03, 2024

The service dept. was welcoming and efficient. Ken was helpful and knowledgeable as usual. Asked Ken to thank Jaylen for his portion of the service. More

by gillyjo44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bechtel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Byers Mazda responded

Thank you for your positive review, we are thrilled to hear that our service department exceeded your expectations. We will be sure to pass along your compliments to Ken and Jaylen. Thank you for choosing Byers Mazda and we look forward to serving you again in the future.

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