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Byers Mazda - Service Center

Columbus, OH

4.6
238 Reviews

238 Reviews of Byers Mazda - Service Center

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January 10, 2021

Sales staff was great, service department is awful. They have had my car for a full month out of the year I’ve had it. They refuse to even replace a single part to fix an issue that they themselves already More

by snyderj.2244
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hooks, Kevin Partridge
Jan 12, 2021 -

Byers Mazda responded

We're sorry to hear that you are not satisfied with the service you received with us. Please continue to stay in contact with our Service Manager and Mazda as they have been involved with your situation. Again we are sorry that you are having these issue and we hope they can be resolved soon.

May 17, 2018

Mazda service - oil change.etc Didn't take as long as expected. Great. A very nice gentleman found a couple of chairs so I could sit outside and eat my lunch while I waited. Thanks. More

by STEPHANIE.CULVER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Beaver
Jun 21, 2018 -

Byers Mazda responded

Thank you for choosing us for your service needs. It's good to hear that they were able to help you find a place to hang out during your wait. Should you need any additional assistance, please don't hesitate to reach out to us. Thank you once again for choosing us for your service needs. .

May 15, 2018

Annual service appointment, oil change, tire rotation, etc Dropped by for the 1 year service on our 2017 Forester, used the quick service (no appointment, Friday afternoon), was in and out in less then 45 min More

by Don_Columbus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Espinoza, Brad North
Jun 21, 2018 -

Byers Mazda responded

Thank you for taking a moment to share your experience with our Express Service. Should you need any additional assistance, please don't hesitate to reach out to us. Thank you once again for choosing us for your service needs.

May 12, 2018

Good experience. Very professional and timely experience. Nice environment. I have two Subaru Outbacks and I bought both at Byers. I get them both serviced and Byers also. Would not go any whe More

by DEBBIE30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atef Behery
Jun 21, 2018 -

Byers Mazda responded

Thank you for choosing us once again and for trusting us to maintain them. Should you need any additional assistance, please don't hesitate to reach out to us. Thank you once again for your purchase.

May 12, 2018

Always easy to deal with Byers Mazda I don't know what to say. It all went well. Everyone is nice and listened to what I wanted. Thanks for making it nice. More

by Jan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Beaver
Jun 21, 2018 -

Byers Mazda responded

Thank you for taking time to sharing your experience with us. We appreciate your business and it's good to hear that you were taken care of so well. Should you need any additional assistance, please don't hesitate to reach out to us. Thank you once again for your purchase.

May 11, 2018

Always a good experience Easy to schedule service. Fast check in and check out. Pleasant employees that don’t try to sell you services that you don’t need or can put off for More

by F W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Beaver
Jun 21, 2018 -

Byers Mazda responded

Thank you for choosing us for your service and taking time to share your experience. Should you need any additional assistance, please don't hesitate to reach out to us. Thank you once again for choosing us for your service needs.

May 10, 2018

Always great I dropped in for an oil change and tire rotation. Done in less than 15 minutes. Great service, friendly technicians. The cashier could use a little ch More

by RAHam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't take note of their names
Jun 21, 2018 -

Byers Mazda responded

Thank you for sharing your experience with us. Should you need any additional assistance, please don't hesitate to reach out to us. Thank you once again for choosing us for your service needs.

May 10, 2018

Excellent customer service and very helpful and informative staff. Was in and out in no time and the service was very thourough. Great job Byer’s Subaru of Dubl More

by ZINKJ200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gregory, Chad Braunbeck, John Penza
Jun 21, 2018 -

Byers Mazda responded

Thank you for choosing us for your vehicle needs. Should you need any additional assistance, please don't hesitate to reach out to us. Thank you once again for your purchase.

May 09, 2018

Excellent Service at Byers Subaru Excellent and very timely service on my Subaru. Spoke with the service department and they knew the possible issue just from the description I gave th More

by Jeffrey N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad North , Mark Haag
Jun 21, 2018 -

Byers Mazda responded

Thank you for sharing your experience with us and for choosing for your service needs. Should you need any additional assistance, please don't hesitate to reach out to us. Thank you once again for choosing us for your service..

May 08, 2018

Friendly! Not only was my visit positive, the techs checked to see if I was under Subaru warranty, ( which I was) and what could have cost a couple hundred doll More

by Luna 99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Scott
Jun 21, 2018 -

Byers Mazda responded

Thank you for sharing your experience and for trusting us for your service needs. Should you need any additional assistance, please don't hesitate to reach out to us. Thank you once again for trusting us with your service..

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