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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,230 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,230 reviews

April 09, 2024

The service is good here. I’ve never been dissatisfied with the quality of service or professionalism that I’ve experienced. More

by ADONISBOLDEN
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamison and Scott are great service representatives as well.
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Apr 19, 2024 -

Byers Toyota responded

Thank you for taking the time to leave us a review! We're thrilled to hear that our team at Byers Toyota has consistently provided you with quality service and professionalism. It's always our goal to exceed our customers' expectations, and we're glad to know we've done just that for you. Thank you for choosing us, and we look forward to continuing to serve your automotive needs in the future!

Helpful
April 05, 2024

Very prompt, good communication, even dropped my truck off. Only reason for one less star was my tire pressure light came on one day after it being returned More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Apr 12, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota for your auto service needs! We are thrilled to hear that our team provided you with prompt and reliable service. It is wonderful to know that we were able to make things more convenient by dropping off your truck for you. We apologize about the tire pressure light coming on after the service was completed. Our technicians strive for perfection, but we will ensure that this is addressed in the future. If there is anything else we can do to improve your experience with us, please let us know. We hope to see you again soon at Byers Toyota!

Helpful
April 03, 2024

Always fantastic because of Tara Tara is an excellent Service Coordinator and specialist Excellent Support More

by jsadrocks62
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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Apr 03, 2024 -

Byers Toyota responded

We are thrilled to hear that you had a fantastic experience with us at Byers Toyota, thank you for sharing Tara's name and highlighting her amazing customer service skills. Tara is truly an invaluable member of our team and we are lucky to have her. We will make sure to share your kind words with her and the rest of our staff - we know they will be just as delighted as we are! We take great pride in providing excellent support to our customers, and it is always wonderful to hear when we have succeeded in doing so. Thank you again for the kind review, we look forward to serving you again in the future!

Helpful
April 03, 2024

Excellent, Chelsea takes great care of us and our needs Chelsea is a terrific asset to the service department More

by jsadrocks62
Recommend Dealer
Yes
Employees Worked With
Chelsea
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Apr 03, 2024 -

Byers Toyota responded

Thank you for taking the time to leave a review, we really appreciate it. We're so happy to hear that Chelsea provided you with such great care during your visit to our service department. We agree, she is a wonderful asset to our team and we'll be sure to let her know how much she was appreciated. We look forward to continuing to provide exceptional service for all your vehicle needs in the future. Thank you for choosing Byers Toyota!

Helpful
March 31, 2024

Byer’s made it very easy and convenient to purchase my new 2024 Corolla! Thank you! More

by silver.cream
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota and for sharing your positive comments with us. We are so glad to hear that you had a great experience purchasing your new 2024 Corolla. Our team strives to make the car-buying process as easy and convenient as possible, and we are happy that we exceeded your expectations. Thank you for your patronage and we look forward to serving you again in the future!

Helpful
March 28, 2024

I left multiple messages for the finance manager and he never returned my call. They also sold me the paint and upholstery protection plan, telling me that I just needed to schedule an appointment if I More

by BARBARA_APPLEGATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Moloney
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Byers Toyota responded

Hello, thank you for sharing your experience with us. I apologize for the lack of communication from our finance manager and the confusion regarding the paint and upholstery protection plan. Customer satisfaction is our top priority and we take every comment, good or bad, seriously. I assure you that your concerns have been shared with our management team so we can address these issues internally and improve our services. We value your business and hope to have the opportunity to make things right for you in the future. Please don't hesitate to reach out if there are any further issues or concerns with your experience at Byers Toyota.

Helpful
March 27, 2024

Excellent service! Will we ever get the wash rack again? Tara Farmer is a processional Service Team Member!! More

by sheranglass
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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Mar 28, 2024 -

Byers Toyota responded

Thank you for your positive review and high rating, we are thrilled you received excellent service at Byers Toyota! We appreciate your suggestion about the wash rack and have passed it along to our team for consideration. Tara Farmer is an incredible asset to our service team, and we will be sure to pass along your compliments to her. Thank you for choosing Byers Toyota, we look forward to providing you with exceptional service in the future.

Helpful
March 13, 2024

She was very helpful and kept me updated on the progress of my vehicle while I was at the servicecenter. More

by arnold8916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2024 -

Byers Toyota responded

Hi there. Thanks so much for taking the time to share your experience at Byers Toyota. We're thrilled to hear that you had a positive interaction with our team, and that they were able to keep you informed throughout your visit. We know how important it is for our customers to feel confident and informed when they bring their vehicles in for service, and we're glad we were able to provide that for you. We appreciate your business and look forward to welcoming you back in the future!

Helpful
March 12, 2024

Gynnae is great to work with. Dealership always provides good service. Communication is very good. More

by gsanthony
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gynnae Britton
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Mar 13, 2024 -

Byers Toyota responded

Thank you for your kind words about Gynnae and our dealership. We strive to provide excellent service and it is always a pleasure to hear when we have succeeded. We greatly value the feedback from our customers, and we appreciate you taking the time to share your positive experience. We look forward to working with you again in the future!

Helpful
March 11, 2024

I feel I paid a lot of money to have my car detailed on the interior and exterior. While the exterior appeared to be very clean there were several places in the interior that were still dirty, like the flo More

by boatohio2007
Recommend Dealer
No
Employees Worked With
Jameson Church
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Mar 13, 2024 -

Byers Toyota responded

We are sorry to hear about your experience with us at Byers Toyota. We take great pride in our work and if we have failed to meet your expectations, we apologize. Our goal is always to provide a clean and well-maintained vehicle for our customers. In regards to the inconvenience of bringing your car up to our dealership, we completely understand and will make sure to communicate this issue with our team. We do appreciate your feedback as it helps us improve our services for future customers. If you ever happen to be in the area again, please feel free to stop by and we would be happy to address any concerns you may have. Sincerely, The Byers Toyota Team

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