Byers Toyota

Great salesman and dealership to work with! We found a fantastic deal on a slightly used Tundra and came all the way from South Bend, Indiana to make the purchase. John Hess was very professional and help fantastic deal on a slightly used Tundra and came all the way from South Bend, Indiana to make the purchase. John Hess was very professional and helpful - you could tell he wanted to meet my needs, even dealing with us remotely. Upon arrival the truck was as described and fit our needs. Our trade in value went as expected as well. The financing was quick and painless. I would definitely purchase another car from this dealer and encourage everyone else to do the same. Thank you Byers Toyota! More

This is the second time we have dealt with this dealership and we traveled 450 miles round trip. So you can see this has to be one outstanding, honest dealership that would make a person keep comin dealership and we traveled 450 miles round trip. So you can see this has to be one outstanding, honest dealership that would make a person keep coming back and traveling that distance. I’m over fifty and have bought a lot of cars and trucks and never have I ever experienced this kind of friendly, courteous, and honest dealing. Bill Smith went out of his way to sell us a truck. He beat every dealer’s price on the new truck and gave us the most for our trade. When you go to other dealers they are like vultures waiting to prey on you and fighting each other to get a sale. You don't see this at this dealership and this is what really makes this dealer stand out from among the rest. What an atmosphere to witness and see. The whole dealership works together to work the sale and trade. It’s like a big family of friends. We are from New York and you wouldn't see that here! We don't know anyone at this dealership. But it's like family and you have known them all your life. Other sales men come up to you and talk to you like you are family or you've know them all your life. Not trying to steal a sale from their fellow peers like they do in New York. This was what made this dealership stand out the most for us. The friendship that was made is built on honesty and trust. It’s really nice to save money on a car but it's nice to enjoy the process of not being pressured or cheated. This dealership goes out of their way to make you feel wanted, relaxed, and satisfied throughout the whole transaction. Bill Smith is a salesman with great integrity and honesty that makes the deal well satisfied and worth the drive. I can't say enough about this dealership and the staff. It’s too good to believe until you experience it for yourself. If you want to buy a vehicle and not be pressured or robed and with a relaxed and honest transaction this is the dealership for you!!! This dealership was more concerned about customer satisfaction than anything else. Keep up the great work Byers Toyota as we will be coming back!!! Thank you for another awesome deal. Robert March 2, 2012 Liked: Value More

Purchased a second vehicle from this dealership. Service has been great! Sales excellent. I recommend this dealship to all my friends. They provide the customer with the best service I have ever experienced has been great! Sales excellent. I recommend this dealship to all my friends. They provide the customer with the best service I have ever experienced. More

The customer service is like non other at Byers. When I was a kid I can remember my dad taking me along to purchase his boat of a car and the salesman offering us sodas. I guess "Mo" Mike Ohler has that ol was a kid I can remember my dad taking me along to purchase his boat of a car and the salesman offering us sodas. I guess "Mo" Mike Ohler has that old school mentality. I was astounded when he offered me a soda to drink during my buying process. Not only that, but Mo knew what he was doing and got the ball rolling. I didn't buy right away as I wanted to negotiate the pricing and Mo understood that. His patience was excellent. Mo knew that going to the grass roots of customer service is what it's about - not pressuring, and allowing me to feel as comfortable as possible. The quality of work was excellent and precise. There was nothing hidden and I did not feel pressured. Matt Darling was great in the finance department. Everything was in order and correct. A few months later I even purchased an extended vehicle warranty due to the reseach I had done. Understand this, my wife has a Honda and they also make great vehicles. Honda Marysville told us the Toyota extended warranty plan is HANDS DOWN the best there is. This came from the finance manager at Honda Marysville! He even suggested that I get it! So I did. It ceratinly makes a difference when people seem to enjoy their job and know what they're doing. The friendliness of ALL the staff at Byers Toyota was great. I even found out that the truck I bought was owned by the service agent, Josh Lewis. Josh had installed an aftermarket electronic braking box and said he still had the instuction manual to it. Josh actually brought it in and gave it to me the week after buying the truck! It would have been very easy for him not to care, but he did. My overall experience with the dealership was above and beyond excellent. I have referred several of my friends to this dealership who have purchased Toyota vehicles and will continue to do so as long as Byers Toyota continues to make customer service number one. More

I called several dealerships for price estimates once I knew what I wanted to buy. Byers was by far the most honest and straightforward to deal with. They were not pushy, gave me a fair bid during the proc knew what I wanted to buy. Byers was by far the most honest and straightforward to deal with. They were not pushy, gave me a fair bid during the process (rather than saying "get me the best price and we'll match it"), and I always felt that there would be no surprises once I was ready to close the deal. Everyone there was extremely competent as well as pleasant and friendly. John was wonderful to work with and I recommend him and the rest of the Byers team very highly. More

Steve provided outstanding customer service for my Wife and myself. I called him up prior to visiting the dealership and gave him a rough idea of what we were looking for in a new car and when we arrived ( and myself. I called him up prior to visiting the dealership and gave him a rough idea of what we were looking for in a new car and when we arrived (later than we expected), he had cars picked out for us to look at based on the limited info we gave him during the call. We ended up going with the first vehicle we test drove and after a month in, are very happy with our purchase. We would both recommend Steve to any potential buyer as he provided the most courteous and professional service available. More

It was a Great experience.Bill smith worked with me to get the car I want .He was very friendly and professional .He helped me to save over $1000.The truth ,Bill is very helpful person as well all the peo get the car I want .He was very friendly and professional .He helped me to save over $1000.The truth ,Bill is very helpful person as well all the people I talked to ( specially BIG AL).Great customer service .great job Bill Smith More

We were trusted to check out the cars on our own, drive them alone- nice. Had to wait so e time for the "financial" part of the deal as they were busy, but overall, we will only buy from Byers. them alone- nice. Had to wait so e time for the "financial" part of the deal as they were busy, but overall, we will only buy from Byers. More

The sales team was Great. Very friendly and very accommodating. Not pushy. Great Demeanor. They reached out to me on a daily basis to try and make things work. They worked around my sche accommodating. Not pushy. Great Demeanor. They reached out to me on a daily basis to try and make things work. They worked around my schedule. In Fact, I believe my sales rep came in on his day off to help facilitate the sale. Great Job! Thank you! More

My sister and I - both senior citizens - were traveling thru Ohio Friday 1-13-2012-when my windshield wiper pump froze - the wind chill was 4 below - I had no visibility - it was snowing - we stopped at By thru Ohio Friday 1-13-2012-when my windshield wiper pump froze - the wind chill was 4 below - I had no visibility - it was snowing - we stopped at Byers and they were WONDERFUL - they took my car in immediately - invited us to have coffee and muffins and before we finished they came back and said the car was ready NO CHARGE - I tried to pay them and they refused - stating they were happy to help us. I have never met any nicer people in my life!!!!! More