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Byers Toyota - Service Center

Delaware, OH

4.5
1,343 Reviews
Call Service Center (740) 273-3998

1,343 Reviews of Byers Toyota - Service Center

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September 20, 2025

Gynnae kept me informed the entire time the car was in for service and promptly let me know that the car was ready for pickup! More

by wburda0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 19, 2025

I asked about my carpet that was coming up on driver floor and they supposedly fixed it for free but it came out the very next day. Nobody mentioned the caution message on brakes and air filters. More

by clangkamp
Recommend Dealer
No
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September 18, 2025

Great customer service. Employees are friendly and really treat you like family or a friend. They do not make you feel like you are bothering them with questions. Very happy More

by ohauntiej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 11, 2025

I appreciated that they didn’t perform a service unnecessarily! They verified with me before performing what was needed. More

by nixhesavd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawson
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Sep 12, 2025 -

Byers Toyota responded

Thank you for your kind words! We believe in honest and transparent service, so it's wonderful to hear that you had a positive experience. We truly value your trust and look forward to assisting you again in the future.

September 03, 2025

Byers is very easy to deal with. Service department was nice and friendly. Oil change and tire rotation went by quickly. More

by Joyce
Recommend Dealer
Yes
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Sep 12, 2025 -

Byers Toyota responded

Thank you for your wonderful feedback! We are so happy to hear that our service team was friendly and that your oil change and tire rotation were done quickly. We strive to provide an easy and efficient experience for all our customers. We appreciate your business and look forward to seeing you again soon.

August 31, 2025

Exemplary customer service Friendly environment that I would recommend to anyone for service Thank you More

by BRETTSPRING
Recommend Dealer
Yes
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Sep 12, 2025 -

Byers Toyota responded

Thank you so much for your wonderful review! We are thrilled to hear you enjoyed our friendly environment and received exemplary service. Your recommendation means the world to us. We look forward to seeing you again soon!

August 30, 2025

They don’t listen to customers concerns about their vehicle poor customer service Will not bring my vehicle back to that dealership for anything More

by Toyota 24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Byers Toyota responded

Thank you for taking the time to share your feedback with us. I'm truly sorry to hear that we didn't meet your expectations regarding customer service and addressing your vehicle concerns. This is not the experience we want any of our customers to have. Your feedback is valuable to us, and we take these concerns seriously. We're committed to improving our service and ensuring every customer feels heard and valued. I would appreciate the opportunity to discuss your specific experience further and see how we can do better moving forward. Please feel free to reach out to me directly so we can address your concerns properly.

August 30, 2025

Quick service, knowledgeable personnel. Great to deal with. Had all the answers to my questions. Thank you More

by Foamcapt40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2025 -

Byers Toyota responded

Thank you so much for taking the time to share your experience! We're thrilled to hear that our team was able to provide you with quick service and answer all your questions. Our staff takes great pride in their knowledge and expertise, so your kind words really mean a lot to us. We appreciate your business and look forward to helping you again in the future!

August 30, 2025

Service experience was very good. “Jameson” was informative & knowledgeable. Work was completed in a timely manner. More

by jhuber5010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson
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Sep 12, 2025 -

Byers Toyota responded

Thank you so much for taking the time to share your experience! We're thrilled to hear that Jameson provided you with informative and knowledgeable service. His expertise and timely work completion are exactly what we strive for with every customer. Your feedback means the world to us and helps us continue delivering excellent service. We look forward to serving you again in the future!

August 30, 2025

7am appointment for an oil change and tire rotation. Dropped it off the night before. Didn’t get finished until almost 3pm and I had to show up and pester them until it was finished. Didn’t rotate ti More

by db
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Report | Print
Sep 12, 2025 -

Byers Toyota responded

Thank you for taking the time to share your experience with us. I sincerely apologize that your service took much longer than expected and that the tire rotation wasn't completed as scheduled. This is absolutely not the level of service we strive to provide. I'd like to personally look into what happened with your appointment to ensure this doesn't happen again. Please give me a call at your earliest convenience so we can discuss this further and make sure all your service needs were properly addressed.

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