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Byers Toyota - Service Center

Delaware, OH

4.5
1,300 Reviews

1,300 Reviews of Byers Toyota - Service Center

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May 29, 2025

Good personality, they did forget to check lights and I had a low beam out. So they had to run my truck back in. I was told no charge for headlamp replacement only 30.00 for the bulb. Bulb charge was 42.00 More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, don’t remember names.
May 28, 2025

I asked for a car wash and it came back to me soaking wet completely still filthy looked like they had just spread it down with a hose next time. Just say the car wash isn't working make something up. I don' More

by Sumer.Corna
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gynnae Britton
May 27, 2025

2 hr oil change that I am charged for? I bought at Chesrown last car purchase and received free oil changes for the life of the vehicle. In ten years I never waited 2 hours for an oil chan More

by erinmiller740
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joirdan vaughan
May 21, 2025

Quick updates and great communication. Courtesy van is great I appreciate the service I didn't have to take a day off work to get my car serviced. More

by dana_urrutia
Recommend Dealer
Yes
Employees Worked With
I believe it was Scott
May 21, 2025 -

dana_urrutia responded

No

May 22, 2025 -

Byers Toyota responded

Thank you so much for your kind review! We're thrilled to hear that our quick updates and great communication made your experience seamless. We're especially glad the courtesy van helped you keep your busy schedule on track without taking a day off work. We appreciate your trust in us for your car service needs and look forward to serving you again!

May 17, 2025

Efficient and good customer service The service is always done in a timely manner and they don't pressure me to have services that I don't want to have More

by crbarton21
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gynnae Britton
May 19, 2025 -

Byers Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you’ve had a positive experience with our service. Providing efficient and pressure-free service is something we prioritize, so knowing that we’ve met your expectations means a lot to us. We look forward to continuing to serve you in the future!

May 14, 2025

We got a good trade in price for our 2013 Corolla Sport and bought a 2024 Corolla LE. There's big scratch on the door but Shayne plans to contact us when the Dent Wizard guy is at Byers Toyota and get that More

by BlacklickCarol
Recommend Dealer
Yes
Employees Worked With
Shayne Becker
May 15, 2025 -

Byers Toyota responded

Thank you for your review and for choosing Byers Toyota to upgrade your vehicle! We're glad to hear you were satisfied with your trade-in experience and your purchase of the 2024 Corolla LE. We also appreciate your patience regarding the scratch on the door. Shayne is committed to ensuring it gets resolved with the help of our Dent Wizard technician. If you have any questions or need further assistance in the meantime, please don't hesitate to reach out. We’re here to help and ensure your experience with us remains a positive one!

May 13, 2025

Great very quick and explained everything and told me when my next appointment was. Gynnae Britton was good at her job More

by Daylon1959
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gynnae Britton
May 13, 2025 -

Byers Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a great experience and found everything explained clearly. Gynnae will be so pleased to know her professionalism and dedication stood out during your visit. We look forward to seeing you at your next appointment!

May 08, 2025

Very quick and efficient found the problem and was able to resolve it with no issues would definitely recommend More

by jgmafun
Recommend Dealer
Yes
Employees Worked With
Dawson
May 12, 2025 -

Byers Toyota responded

Thank you so much for your kind words! We're thrilled to hear that our team was able to quickly and efficiently resolve the issue for you. Your recommendation means the world to us, and we’re here to help whenever you need.

May 04, 2025

On my last service on my Sienna, I was informed that my spark plugs needed to be replaced and my cooling fluid also. I was aware that my spark plugs were never replaced but I was almost certain my cooling More

by RITZMANL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Routt
May 07, 2025 -

Byers Toyota responded

Thank you so much for sharing your feedback with us. We truly appreciate the time you took to review your service experience. It’s great to hear that you keep detailed records of your vehicle’s maintenance, as it ensures clarity and confidence in the work being performed. We are glad our service advisor provided you with the necessary cost information for changing your spark plugs. However, we understand the importance of accurate and transparent communication regarding all recommended services. If there was any confusion regarding the cooling fluid replacement, we sincerely apologize. Please do not hesitate to reach out to us directly if you have any further questions or concerns. We’re always here to help and ensure your vehicle receives the best care possible. Thank you for trusting us with your Sienna, and we look forward to assisting you in the future!

May 04, 2025

Good communication, got us in quick and work performed quickly. Brakes were recommended even though we feel like there is still much life left on the pads according to the video. More

by Leslie W
Recommend Dealer
Yes
May 07, 2025 -

Byers Toyota responded

Thank you for your feedback! We're glad to hear you appreciated our communication and the quick turnaround on your visit. Regarding the brake recommendation, we always aim to prioritize safety and provide honest assessments based on what we see. However, we truly value your perspective and will happily take another look if you'd like further clarification. Please don't hesitate to reach out—we're here to help!

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