Byers Toyota - Service Center

Going on second decade with Byers service department Dealt with Tara Farmer this time and been the most frequent over the years. A good listener and communicator regarding services needed or done. I TR Dealt with Tara Farmer this time and been the most frequent over the years. A good listener and communicator regarding services needed or done. I TRUST her in assuring the work is done properly. She has been very helpful and pleasant to deal with. AJ More

Oil change and tire rotation Great service- Great price- would service at Byers again. Just needed an oil change and tire rotation and everything went as planned. Great service t Great service- Great price- would service at Byers again. Just needed an oil change and tire rotation and everything went as planned. Great service team. More

Best customer service Have always been very accommodating to my schedule. The emails are great to confirm schedule and then great follow up. Great atmosphere for while you Have always been very accommodating to my schedule. The emails are great to confirm schedule and then great follow up. Great atmosphere for while you wait More

Great Service I was sure I had a serious problem. Turned our the mice had deposited trash in the fax area & eaten holes in my cabin filter. I was out in Uber an hou I was sure I had a serious problem. Turned our the mice had deposited trash in the fax area & eaten holes in my cabin filter. I was out in Uber an hour!! More

relatively quick and easy. I arrived just before my appointed time and was immediately checked in and went to the lounge. About an hour went by and my car was done and washed. I arrived just before my appointed time and was immediately checked in and went to the lounge. About an hour went by and my car was done and washed. Quite reasonable for a regular service. More

General check before traveling. I wanted my 2015 Prius checked out before traveling several times in August. Everyone at the service center was friendly, helpful, and professional. I wanted my 2015 Prius checked out before traveling several times in August. Everyone at the service center was friendly, helpful, and professional. Besides the regular service, they checked everything so that I feel the car is in good condition and safe. More

Tire problems Had a blow out in front tire. Tara in service was very helpful in ordering a replacement and arrangements getting the tire mounted that represented l Had a blow out in front tire. Tara in service was very helpful in ordering a replacement and arrangements getting the tire mounted that represented less inconvenience for me. More

Frustrating A simple repaint the bumpers on a new car that came with scratches turned into a multi week headache. Even the final follow call after I got my car b A simple repaint the bumpers on a new car that came with scratches turned into a multi week headache. Even the final follow call after I got my car back, which wasn’t perfect, was finished with the promise of a higher level boss would contact me to make things right - never did... More

Friendly and helpful service Easy to schedule a convenient time, and then, when I was running late, they were very accommodating. Great comfy place to sit and read while I waited Easy to schedule a convenient time, and then, when I was running late, they were very accommodating. Great comfy place to sit and read while I waited. More

Disappointed this time around I’ve been a loyal customer of Byers Toyota since I purchased my car in 2015. I’ve brought it in for every service visit since, despite the fact that I I’ve been a loyal customer of Byers Toyota since I purchased my car in 2015. I’ve brought it in for every service visit since, despite the fact that I live 5 minutes from Tansky’s. I was very disappointed in the service from Josh this time. He didn’t explain to me what was going to be done when I checked in, nor did he review anything when I left. He just handed me the paperwork and keys and sent me out the door. The multipoint inspection report indicated that the engine and cabin filters need to be changed, but that was not done (probably because my Toyota Care Service contract is due to expire and I will have to pay for it myself next time). I’ve usually worked with Jinae and she’s been great. I did not feel that Josh delivered the level of customer service I’ve come to expect there. More