Byers Toyota - Service Center

Great Service I was sure I had a serious problem. Turned our the mice had deposited trash in the fax area & eaten holes in my cabin filter. I was out in Uber an hou I was sure I had a serious problem. Turned our the mice had deposited trash in the fax area & eaten holes in my cabin filter. I was out in Uber an hour!! More

relatively quick and easy. I arrived just before my appointed time and was immediately checked in and went to the lounge. About an hour went by and my car was done and washed. I arrived just before my appointed time and was immediately checked in and went to the lounge. About an hour went by and my car was done and washed. Quite reasonable for a regular service. More

General check before traveling. I wanted my 2015 Prius checked out before traveling several times in August. Everyone at the service center was friendly, helpful, and professional. I wanted my 2015 Prius checked out before traveling several times in August. Everyone at the service center was friendly, helpful, and professional. Besides the regular service, they checked everything so that I feel the car is in good condition and safe. More

Tire problems Had a blow out in front tire. Tara in service was very helpful in ordering a replacement and arrangements getting the tire mounted that represented l Had a blow out in front tire. Tara in service was very helpful in ordering a replacement and arrangements getting the tire mounted that represented less inconvenience for me. More

Friendly and helpful service Easy to schedule a convenient time, and then, when I was running late, they were very accommodating. Great comfy place to sit and read while I waited Easy to schedule a convenient time, and then, when I was running late, they were very accommodating. Great comfy place to sit and read while I waited. More

Frustrating A simple repaint the bumpers on a new car that came with scratches turned into a multi week headache. Even the final follow call after I got my car b A simple repaint the bumpers on a new car that came with scratches turned into a multi week headache. Even the final follow call after I got my car back, which wasn’t perfect, was finished with the promise of a higher level boss would contact me to make things right - never did... More

Disappointed this time around I’ve been a loyal customer of Byers Toyota since I purchased my car in 2015. I’ve brought it in for every service visit since, despite the fact that I I’ve been a loyal customer of Byers Toyota since I purchased my car in 2015. I’ve brought it in for every service visit since, despite the fact that I live 5 minutes from Tansky’s. I was very disappointed in the service from Josh this time. He didn’t explain to me what was going to be done when I checked in, nor did he review anything when I left. He just handed me the paperwork and keys and sent me out the door. The multipoint inspection report indicated that the engine and cabin filters need to be changed, but that was not done (probably because my Toyota Care Service contract is due to expire and I will have to pay for it myself next time). I’ve usually worked with Jinae and she’s been great. I did not feel that Josh delivered the level of customer service I’ve come to expect there. More

Nice people but lack knowledge Everyone is polite and friendly but the first time I got my oil changed the service department thought it was supposed to be done every 10000 miles un Everyone is polite and friendly but the first time I got my oil changed the service department thought it was supposed to be done every 10000 miles until I told them 7500 and they looked it up and confirmed I was right. This last time, my third trip in they posted a sticker on the windshield for the next change to be done in 5000 miles. I don’t know if they are lacking training or trying to get me in sooner next time because I will be paying then. Either way, I’m going to check out the Columbus dealers for the next change. I was also offered some sort of “deal” but the flyer made no sense to me so I refused it. I do appreciate them getting me in before the weekend. More

Quick and complete regular maintenance Once again I am impressed by this service group. On line appointments, fast check in, thorough review of car with recommendations, and vost matching e Once again I am impressed by this service group. On line appointments, fast check in, thorough review of car with recommendations, and vost matching estimates. Byers is setting the bar for service. More

My experience was good. The staff was very helpful. Friendly staff! Answers all my question about what needs to be done to my car. Explain to me what needs to be done to my car. Friendly staff! Answers all my question about what needs to be done to my car. Explain to me what needs to be done to my car. More