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Byers Toyota - Service Center

Delaware, OH

4.5
1,307 Reviews
Call Service Center (740) 273-3998

1,307 Reviews of Byers Toyota - Service Center

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March 12, 2024

Gynnae is great to work with. Dealership always provides good service. Communication is very good. More

by gsanthony
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gynnae Britton
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Mar 13, 2024 -

Byers Toyota responded

Thank you for your kind words about Gynnae and our dealership. We strive to provide excellent service and it is always a pleasure to hear when we have succeeded. We greatly value the feedback from our customers, and we appreciate you taking the time to share your positive experience. We look forward to working with you again in the future!

March 11, 2024

I feel I paid a lot of money to have my car detailed on the interior and exterior. While the exterior appeared to be very clean there were several places in the interior that were still dirty, like the flo More

by boatohio2007
Recommend Dealer
No
Employees Worked With
Jameson Church
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Mar 13, 2024 -

Byers Toyota responded

We are sorry to hear about your experience with us at Byers Toyota. We take great pride in our work and if we have failed to meet your expectations, we apologize. Our goal is always to provide a clean and well-maintained vehicle for our customers. In regards to the inconvenience of bringing your car up to our dealership, we completely understand and will make sure to communicate this issue with our team. We do appreciate your feedback as it helps us improve our services for future customers. If you ever happen to be in the area again, please feel free to stop by and we would be happy to address any concerns you may have. Sincerely, The Byers Toyota Team

March 10, 2024

Great service and very willing to fit me in for an unscheduled service problem Superior service experience More

by Tthomas23
Recommend Dealer
Yes
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Mar 13, 2024 -

Byers Toyota responded

Thank you so much for choosing Byers Toyota for your service needs! We are delighted to hear that our team was able to provide you with a superior service experience and accommodate your unscheduled issue. Our customers' satisfaction is always our top priority and we are happy to hear we were able to exceed your expectations. Thank you for taking the time to leave a review, it means a lot to us. We hope to have the opportunity to serve you again in the future!

March 10, 2024

Customer service is great. Very clean People were very helpful and friendly. Definitely going to take my car back More

by lhodge4243
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Do
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Mar 11, 2024 -

Byers Toyota responded

Thank you for visiting Byers Toyota, and for taking the time to review your experience! We are thrilled to hear that you found our staff to be helpful, friendly, and providing excellent service. We take great pride in keeping our dealership clean and tidy for our customers, so we're glad you noticed. We value your business and look forward to welcoming you back in the future. Have a wonderful day!

March 07, 2024

Fast and reliable That is way I go there Wish they could get more hybrids in More

by Moodickey
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Service dept
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Mar 08, 2024 -

Byers Toyota responded

Thank you for your trust in Byers Toyota and your 5-star review! We understand the importance of fast and reliable service and we are happy to hear that you have experienced just that with us. Your feedback regarding more hybrid options is greatly appreciated and has been passed along to our sales team. We hope to continue serving you in the future. Thank you again for choosing Byers Toyota!

March 07, 2024

Professional, thoughtful and understanding Kept me up to date with repairs and damaged parts along with cost. More

by one.happymomma
Recommend Dealer
Yes
Employees Worked With
Tara Farmer, Tara Farmer
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Mar 08, 2024 -

Byers Toyota responded

Thank you for your kind words and taking the time to review your experience at Byers Toyota! We are so pleased to hear that our team was able to provide you with professional and thoughtful service while keeping you up to date throughout the repair process. Our goal is always to ensure our customers are well informed and satisfied with the service we provide. We appreciate your business and look forward to serving you again in the future.

March 03, 2024

I received the assistance necessary to solve my problem with Toyota connect without having to drive to the dealership. Thank you Tony and Tara. More

by janiejen9494
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Patitu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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Mar 05, 2024 -

Byers Toyota responded

Thank you for your kind words and 5-star review! We are delighted to hear that Tony and Tara were able to assist you with Toyota Connect remotely, saving you a trip to the dealership. At Byers Toyota, we strive to provide top-notch customer service and we are glad that our team was able to meet your needs effectively. Thank you for choosing us for your automotive needs and we look forward to assisting you in the future.

March 01, 2024

Except for the paint shop being slow everything went well Everyone was very professional Have a good day More

by jrmcelhaneyu
Recommend Dealer
Yes
Employees Worked With
James Church
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Jul 03, 2024 -

Byers Toyota responded

Thank you for taking the time to review your experience with Byers, we appreciate your feedback. We are glad to hear that you had a mostly positive experience with our team. We apologize for any delays in the paint shop and are continuously working to improve our processes to provide faster service. We hope you have a wonderful day and thank you for choosing Byers for your needs.

March 01, 2024

We had our 5k first service and it was fast! Check in was easy, waiting area was clean and had free coffee. Great customer service. More

by adamdrugan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
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Mar 08, 2024 -

Byers Toyota responded

Hello and thank you for taking the time to leave us a review! Here at Byers Toyota, we strive to provide top-notch customer service and a seamless experience for all our guests. We are thrilled to hear that your 5k first service was fast and easy, and that you enjoyed our clean waiting area and complimentary coffee. Our team is always here to make sure your car is well taken care of. We really appreciate your feedback and hope to see you again next time!

March 01, 2024

Always warmly welcomed when arriving. They explain the work that is scheduled on my car for the appointment. They are good about making recommendations on other maintenance needs and appr More

by hnmintz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea - Service Department
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Mar 08, 2024 -

Byers Toyota responded

Thank you for your kind words and positive review of Byers Toyota. Our team is dedicated to providing exceptional service and we appreciate your recognition of that. We are glad to hear that our staff takes the time to thoroughly explain the work being done on your car and offer helpful recommendations for future maintenance. Your satisfaction is important to us, and we look forward to continuing to serve you in the future. Thank you for choosing Byers Toyota!

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