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Byers Toyota - Service Center

Delaware, OH

4.5
1,305 Reviews

1,305 Reviews of Byers Toyota - Service Center

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October 02, 2023

We have always received excellent service at Byars Toyota in Delaware. The staff are professional and also friendly. More

by TravelsEnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Oct 02, 2023 -

Byers Toyota responded

We are thrilled to hear that you've always been satisfied with the excellent and friendly service at our Byers Toyota dealership. We take great pride in providing a warm and welcoming environment for each of our valued customers. Thank you for sharing your experience, we really appreciate it! If there is ever anything else we can do to make your visits even better, please let us know.

September 30, 2023

Scheduled with no problem. Got my issues resolved as expected. Thanks to Chelsie, Michele and Jameson. More

by Ric Storts
Recommend Dealer
Yes
Employees Worked With
Chelsie
Oct 02, 2023 -

Byers Toyota responded

Thank you so much for your kind words about Byers Toyota and our amazing staff, Chelsie, Michele and Jameson! We appreciate your taking the time to review us. We are proud of our customer-focused approach here at Byers Toyota to helping resolve any issues or concerns you might have. We value feedback from each and every one of our customers and are delighted to know our team members excelled in providing you with excellent service. Our goal is always to ensure that all of our customers have the best possible experience with us when they come through our doors, so please don’t hesitate to contact us again if you need any more help. Thank you for choosing Byers Toyota!

September 30, 2023

Tara always provides excellent service with a smile. I would not hesitate to recommend her or the service department. More

by Pollylmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Oct 02, 2023 -

Byers Toyota responded

Thank you for taking the time to review your experience at Byers Toyota! We are so glad to hear that Tara provided you with excellent service and a positive attitude. Our team always strives to go above and beyond for our customers, and we are so pleased to learn that she did just that! We will ensure your kind words get passed down to her - she will be delighted. We take pride in providing incredible customer service here at Byers Toyota and appreciate knowing that we achieved it in your case. If there is anything else we can help you with, please do not hesitate to reach out. Thanks again for choosing us as your dealership of choice!

September 27, 2023

The dealership did very well, communicating and keeping me in informed of what was going on. More

by stg0812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Byers Toyota responded

We appreciate you taking the time to give us a 5-star review and we really value your feedback. We strive to be timely, communicative, and friendly each and every day while providing exceptional customer service that our guests can trust. It's great to hear that we hit all these marks during your visit with us! Thank you for choosing Byers Toyota and for your loyalty - it is much appreciated!

September 26, 2023

Sales, pushy and not very willing to work with customer. Service, pushing additional unnecessary items. More

by moresense1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gynnae Britton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
Sep 28, 2023 -

Byers Toyota responded

Thank you for taking the time to review Byers Toyota, we value your feedback. We are sorry to hear that you weren't completely satisfied with our sales and service departments. Our goal is always to provide customers with a positive experience and ensure that they are fully satisfied with any services performed on their vehicle. We apologize if we didn't meet your expectations in this regard. Our customer service team is committed to giving customers the best possible service - in some instances additional repairs or services may be suggested as preventative measures prior to safety issues arising. I am sorry if this caused any confusion and we are looking into how our staff can better inform customers of recommended services and not make them feel pressure to have these performed. We take all reviews seriously here at Byers Toyota, and thank you again for providing us with your valuable perspective.

September 24, 2023

The personnel are polite and courteous. They completed the work in less time than expected. More

by dstrohminger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
Sep 25, 2023 -

Byers Toyota responded

Thank you for your glowing review of Byers Toyota and our personnel! We strive to provide fast, courteous service to all of our customers, so it's gratifying to hear that we hit the mark in that regard. We pride ourselves on providing excellent customer service and getting services completed quickly –– both are essential ingredients for customer satisfaction. I'm delighted that we succeeded in that regard and served you well. We look forward to serving you again should you need service on your vehicle or looking for a new car down the line.

September 24, 2023

Bait and switch scam! Never go back. Poor customer relations! They need to be investigated by the attorney general! More

by DDenti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
Sep 25, 2023 -

Byers Toyota responded

Thank you for your review and feedback about Byers Toyota. We are sorry to hear that you had a negative experience with our dealership. Our customer relations is always our top priority and we aim to provide all customers with satisfactory service when they visit us. We appreciate your bringing this to our attention as we take any feedback seriously. We will look into what happened so that we can address the issue and make sure our customers have a satisfactory experience in the future. If there is anything else we can do to make it up to you, please let us know.

September 23, 2023

Awesome as always! They go above and beyond to make me feel comfortable and I trust them with my 10 year old car! More

by VFRAYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Byers Toyota responded

Thank you so much for your review of Byers Toyota. We are so glad to hear that we have been able to provide you with a positive and trustworthy car service experience! Our team is dedicated to providing the highest quality service to our customers and it seems that commitment has shone through in your visit. We would love to continue providing you with our services, so please do not hesitate to reach out if there is ever anything else that we can do for you! Thank you again for taking the time to share your feedback.

September 23, 2023

Very helpful, efficient, professional service. Makes it as convenient as possible for the customer. I will be back! More

by Carol S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Byers Toyota responded

Thank you for your 5-star review of Byers Toyota, and for being such a loyal customer! We strive to provide quick, efficient, and professional service that is tailored to the needs of our customers. It is so wonderful to hear that your experience reflected that. We look forward to seeing you again soon. Have a great day!

September 23, 2023

I have the best running 2001 Avalon on the road—has to have something to do with excellent service all these years! More

by carber5200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Sep 25, 2023 -

Byers Toyota responded

Hey there, thank you for the incredible five star review and for being a loyal customer at Byers Toyota since 2001! We love hearing that our quality service has enabled you to keep your Avalon running smoothly all these years. It is incredibly gratifying to know that we are able to provide excellent customer service and support you with all your automotive needs. We look forward to helping you maintain the reliability and performance of your Avalon in the years to come. Thank you again for your feedback; it means a lot to us.

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