Byers Toyota - Service Center

Byers Toyota responded

Thank you so much for your kind words about Byers Toyota and our amazing staff, Chelsie, Michele and Jameson! We appreciate your taking the time to review us. We are proud of our customer-focused approach here at Byers Toyota to helping resolve any issues or concerns you might have. We value feedback from each and every one of our customers and are delighted to know our team members excelled in providing you with excellent service. Our goal is always to ensure that all of our customers have the best possible experience with us when they come through our doors, so please don’t hesitate to contact us again if you need any more help. Thank you for choosing Byers Toyota!

Byers Toyota responded

Thank you for taking the time to review your experience at Byers Toyota! We are so glad to hear that Tara provided you with excellent service and a positive attitude. Our team always strives to go above and beyond for our customers, and we are so pleased to learn that she did just that! We will ensure your kind words get passed down to her - she will be delighted. We take pride in providing incredible customer service here at Byers Toyota and appreciate knowing that we achieved it in your case. If there is anything else we can help you with, please do not hesitate to reach out. Thanks again for choosing us as your dealership of choice!

Byers Toyota responded

We appreciate you taking the time to give us a 5-star review and we really value your feedback. We strive to be timely, communicative, and friendly each and every day while providing exceptional customer service that our guests can trust. It's great to hear that we hit all these marks during your visit with us! Thank you for choosing Byers Toyota and for your loyalty - it is much appreciated!

Byers Toyota responded

Thank you for taking the time to review Byers Toyota, we value your feedback. We are sorry to hear that you weren't completely satisfied with our sales and service departments. Our goal is always to provide customers with a positive experience and ensure that they are fully satisfied with any services performed on their vehicle. We apologize if we didn't meet your expectations in this regard. Our customer service team is committed to giving customers the best possible service - in some instances additional repairs or services may be suggested as preventative measures prior to safety issues arising. I am sorry if this caused any confusion and we are looking into how our staff can better inform customers of recommended services and not make them feel pressure to have these performed. We take all reviews seriously here at Byers Toyota, and thank you again for providing us with your valuable perspective.

Byers Toyota responded

Thank you for your glowing review of Byers Toyota and our personnel! We strive to provide fast, courteous service to all of our customers, so it's gratifying to hear that we hit the mark in that regard. We pride ourselves on providing excellent customer service and getting services completed quickly –– both are essential ingredients for customer satisfaction. I'm delighted that we succeeded in that regard and served you well. We look forward to serving you again should you need service on your vehicle or looking for a new car down the line.

Byers Toyota responded

Thank you for your review and feedback about Byers Toyota. We are sorry to hear that you had a negative experience with our dealership. Our customer relations is always our top priority and we aim to provide all customers with satisfactory service when they visit us. We appreciate your bringing this to our attention as we take any feedback seriously. We will look into what happened so that we can address the issue and make sure our customers have a satisfactory experience in the future. If there is anything else we can do to make it up to you, please let us know.

Byers Toyota responded

Thank you so much for your review of Byers Toyota. We are so glad to hear that we have been able to provide you with a positive and trustworthy car service experience! Our team is dedicated to providing the highest quality service to our customers and it seems that commitment has shone through in your visit. We would love to continue providing you with our services, so please do not hesitate to reach out if there is ever anything else that we can do for you! Thank you again for taking the time to share your feedback.

Byers Toyota responded

Thank you for your 5-star review of Byers Toyota, and for being such a loyal customer! We strive to provide quick, efficient, and professional service that is tailored to the needs of our customers. It is so wonderful to hear that your experience reflected that. We look forward to seeing you again soon. Have a great day!

Byers Toyota responded

Hey there, thank you for the incredible five star review and for being a loyal customer at Byers Toyota since 2001! We love hearing that our quality service has enabled you to keep your Avalon running smoothly all these years. It is incredibly gratifying to know that we are able to provide excellent customer service and support you with all your automotive needs. We look forward to helping you maintain the reliability and performance of your Avalon in the years to come. Thank you again for your feedback; it means a lot to us.

Byers Toyota responded

Thank you for taking the time to review your experience with Byers Toyota, we appreciate it. We always strive to provide our customers with excellent service and great value. I'm sorry to hear that there were mistakes during your 10k Toyota care appointment and also when they scratched up your wheels. I understand how these issues would make a difference in the quality of service that you received from us. Our team is always looking for ways to improve, so I've passed along your feedback and we will take steps to provide better customer experience services. Please do not hesitate to reach out if there is anything else we can do for you - our customer's satisfaction is the first priority at Byers Toyota.