Byers Toyota - Service Center

Byers Toyota responded

Thank you for your kind feedback! We're so glad our team was able to provide exceptional customer service during your visit. We strive to ensure everyone's experience is as convenient and stress-free as possible. We are delighted that we could help you get back on the road quickly and with confidence in your car's condition. Thank you for choosing Byers Toyota, we appreciate your business!

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

Byers Toyota responded

John, thank you for taking the time to review Byers Toyota. I am sorry to hear about your second key and the runaround that you experienced in trying to get the answer on when it could arrive. That is not acceptable and I apologize for any frustration or dissatisfaction we caused you. We value your loyalty as a customer, so if there is anything else our team can do to rectify this situation or make up for the hassle please don't hesitate to reach out. Rest assured we will provide an update as soon as possible and make sure that you receive your second key promptly. Thank you again for bringing this matter to our attention, we truly appreciate it!

Byers Toyota responded

Thank you for choosing Byers Toyota for your service needs, and for taking the time to review your experience! We truly appreciate the five-star rating. It's great to hear that you were seen promptly and your issue assessed right away. Our team has been highly trained to identify warranty-related issues quickly and accurately. We're pleased that we could get you in and out of our shop with little fuss. Should any other auto concerns arise on the journey ahead, please don't hesitate to reach out - we are always here to help! Again, thank you for being our customer and have a great day.

Byers Toyota responded

Thank you for the glowing review! We are so grateful to have been your dealership of choice for 20 years and delighted that we have earned your trust with our service. Our friendly, attentive staff is committed to customer satisfaction and reliability. We are also proud to provide quality Toyota products. We look forward to continuing to provide the same exemplary service and products in the future.

Byers Toyota responded

Thank you for your kind comments about Byers Toyota, we're glad to hear that your service representative was pleasant and that you felt well taken care of! We are very proud to have staff who exemplify our brand values of professional excellence and friendly hospitality. Your review is much appreciated as it helps other customers know what to expect when they come to us for vehicle maintenance. We're also glad that our customer lounge area met your needs while you waited, allowing you the flexibility to get work done or relax in comfort. Thank you for recommending us and we look forward to serving you again in the future!

Byers Toyota responded

Thank you for taking the time to review your experience at Byers Toyota, we are thrilled that you had such a positive one! We strive to provide the highest level of customer service and are so glad that our team was able to exceed your expectations. Special kudos to the team member who helped you out--we will be sure to pass along your kind words! At Byers Toyota our customers come first and we look forward to seeing you again soon in our showroom or out on the roads as satisfied customers. Thank you for choosing us and enjoy your new car!

Byers Toyota responded

Thank you for your honest review and kind words, and for taking the time to share it at Byers Toyota! We are so thrilled that Tara was able to make such a positive contribution to your experience. We understand how important it is to feel welcome by our team, and Tara embodies what we strive for. We will make sure she knows how greatly her hard work and dedication is appreciated. We hope you'll be back soon! Thank you again for your feedback, it truly means a lot.

Byers Toyota responded

Thank you for sharing your positive experience with us. We are delighted to hear that your Service appointment was just the way you expected it. We strive to ensure that all aspects of a Service appointment exceed expectations, and we sincerely apologize that our car wash was broken and unable to give you what you wanted. We would love to make it up to you in the future by taking care of an exterior wash for your vehicle whenever; the next time you're near our dealership be sure to let us know! Thanks again for choosing Byers Toyota for your service needs.

boatohio2007 responded

I got my car back last week from getting the towing package installed on my Toyota Highlander. Wow, the service department only installed a four-pronged plug instead of a 5-pronged plug which is necessary on most trailers to release the brakes on a trailer when backing it in reverse. Why would they do that?