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Byers Toyota - Service Center

Delaware, OH

4.5
1,306 Reviews
Call Service Center (740) 273-3998

1,306 Reviews of Byers Toyota - Service Center

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September 15, 2023

We have always had excellent service visits at Byers. We look forward to visiting them in the future. More

by ohjeepgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 14, 2023

Great service and Scott really was helpful Took care of my question and inquiries He is really awesome More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott , Tara Farmer
Report | Print
Sep 15, 2023 -

Byers Toyota responded

Thank you for the great review and kind words. We are so pleased to hear that Scott was able to take excellent care of your questions and inquiries. We know that he always works hard to provide our customers with exceptional service, and we are so glad that you found him knowledgeable and helpful. We value your feedback and thank you for choosing Byers Toyota!

September 14, 2023

Service is quick and at point. Service crew is attentive. They provide detail information on their finding More

by christ_alvz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Byers Toyota responded

Thank you for sharing your experience at Byers Toyota, we really appreciate it! We're delighted to hear that our service crew was attentive and that you received all the detailed information you needed about your car's findings. It is our commitment to provide excellent customer service and we are thrilled to know that our team exceeded expectations. We would love to help you again in the future, so do let us know if there is anything else we can do for you. Have a great day!

September 13, 2023

Excellent customer service and focus on the needs of our car. Quick and professional. Thanks More

by GOLFEXTRA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Byers Toyota responded

Thank you for your kind feedback! We're so glad our team was able to provide exceptional customer service during your visit. We strive to ensure everyone's experience is as convenient and stress-free as possible. We are delighted that we could help you get back on the road quickly and with confidence in your car's condition. Thank you for choosing Byers Toyota, we appreciate your business!

September 09, 2023

While I purchased my vehicle here, I have not been back to this dealership for several years since my original new car service contract expired. I was pleased that there was no pressure to resume regular s More

by SPHARION
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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Sep 10, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 09, 2023

The thing I appreciate most is the service department at this dealership. In addition to fast, knowledgeable work done by the technician is just the way they treat their customers. From the initial contact More

by JPAULEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
Report | Print
Sep 10, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 08, 2023

Have had vehicle over 6 months (23 highlander) still no second key that is supposed to come with vehicle. Have tried getting an answer as to when it may arrive have been told it’s different answers by seve More

by johnshields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gynnae Britton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2023 -

Byers Toyota responded

John, thank you for taking the time to review Byers Toyota. I am sorry to hear about your second key and the runaround that you experienced in trying to get the answer on when it could arrive. That is not acceptable and I apologize for any frustration or dissatisfaction we caused you. We value your loyalty as a customer, so if there is anything else our team can do to rectify this situation or make up for the hassle please don't hesitate to reach out. Rest assured we will provide an update as soon as possible and make sure that you receive your second key promptly. Thank you again for bringing this matter to our attention, we truly appreciate it!

September 03, 2023

They took me in without waiting, evaluated my problem, and ordered a part. I was assured the problem is covered by the warranty. More

by johnston2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Moloney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
Report | Print
Sep 06, 2023 -

Byers Toyota responded

Thank you for choosing Byers Toyota for your service needs, and for taking the time to review your experience! We truly appreciate the five-star rating. It's great to hear that you were seen promptly and your issue assessed right away. Our team has been highly trained to identify warranty-related issues quickly and accurately. We're pleased that we could get you in and out of our shop with little fuss. Should any other auto concerns arise on the journey ahead, please don't hesitate to reach out - we are always here to help! Again, thank you for being our customer and have a great day.

September 02, 2023

Fast and really friendly They did really great job, and the one who help me out she really nice More

by minhatran266
Recommend Dealer
Yes
Report | Print
Sep 06, 2023 -

Byers Toyota responded

Thank you for taking the time to review your experience at Byers Toyota, we are thrilled that you had such a positive one! We strive to provide the highest level of customer service and are so glad that our team was able to exceed your expectations. Special kudos to the team member who helped you out--we will be sure to pass along your kind words! At Byers Toyota our customers come first and we look forward to seeing you again soon in our showroom or out on the roads as satisfied customers. Thank you for choosing us and enjoy your new car!

September 02, 2023

Tara is great. She is definitely an asset to your company. She definitely made me feel welcomed. More

by ROBIN_MILLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Report | Print
Sep 06, 2023 -

Byers Toyota responded

Thank you for your honest review and kind words, and for taking the time to share it at Byers Toyota! We are so thrilled that Tara was able to make such a positive contribution to your experience. We understand how important it is to feel welcome by our team, and Tara embodies what we strive for. We will make sure she knows how greatly her hard work and dedication is appreciated. We hope you'll be back soon! Thank you again for your feedback, it truly means a lot.

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