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Byers Toyota - Service Center

Delaware, OH

4.5
1,293 Reviews

1,293 Reviews of Byers Toyota - Service Center

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August 23, 2023

I’ve always had prompt service when I take my vehicle in for service. They’ve helped me many times to figure out my gadgets on my car too! More

by DENYSKJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
Aug 23, 2023 -

Byers Toyota responded

Thank you for the 5-star review, we appreciate you taking the time to share your experience. We're delighted to hear that our customer service team was able to promptly help you with servicing your vehicle, as well as guiding you along with the gadgets inside. It's great to know that we have been able to provide you with appropriate and helpful support every time and we are thankful for your being a loyal customer of Byers Toyota! If there is anything else that we can do for you in the future, please feel free to reach out. Thank you again!

August 23, 2023

Dealer found problem and fixed under warranty. Unfortunately a dealer car or free rental was not provided and it took longer than expected. Scott was especially helpful. I felt confident in dea More

by CDAVIES007
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
Aug 24, 2023 -

Byers Toyota responded

Thank you for taking the time to share your experience at Byers Toyota, we appreciate hearing what our customers have to say. We are pleased you were able to discover and repair the problem under warranty and glad Scott was able to provide helpful assistance. We apologize that we weren't able to offer a dealer car or free rental and regret that the repair took longer than expected. Rest assured that we take customer feedback seriously and use it to continually improve our services. Thank you for the kind words regarding Scott - that means a lot! Thank you for being a loyal customer of Byers Toyota, we look forward to seeing you again soon.

August 22, 2023

They are very friendly and don’t push you to have things done that are not necessary. More

by SJSmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Byers Toyota responded

Thank you for taking the time to write such a wonderful review of Byers Toyota, we really appreciate your kind words. Here at Byers Toyota, our commitment is to provide exemplary service and build lifelong relationships with each of our customers-- it's so gratifying to hear of our team fulfilling this promise. We also understand that being able to trust your dealership is key when making those purchasing decisions, and we are pleased to see that you had a positive experience with us. We look forward to continuing to serve you and your family in the years ahead.

August 21, 2023

Great service . Took car of my vehicles needs in a timely manner. Thank you and will definitely recommend to family and friends. More

by mrrsmith2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
Aug 21, 2023 -

Byers Toyota responded

Thank you for choosing Byers Toyota for your car needs and for taking the time to leave us a five-star review! We are delighted to have received such positive feedback from you and we are honored that you will be recommending us to your friends and family. At Byers Toyota, we always want to ensure that our customers receive friendly, efficient service in a timely manner. We take pride in our work and enjoyed being able to serve you. Please let us know if there is anything else we can do for you or if your vehicle needs further services in the future. We appreciate your business and look forward to having you as a customer again soon!

August 20, 2023

Didn’t communicate I needed a headlight. One was put when I took care for tire rotation. When I left, they were both b not working. I contacted the service dept three days ago as to date hav More

by LADYHEART36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tara Farmer
Aug 21, 2023 -

Byers Toyota responded

We apologize for this unfortunate experience with Byers Toyota. We take pride in providing excellent service to our customers, so it's disheartening to hear that your needs weren’t met. We value communication as an integral part of our service and, more importantly, the safety of our customers. We'd like to ensure your satisfaction by addressing the issues with your vehicle headlight. Please email Pam Bishop at pbishop@byersauto.com or call us at (740) 414-4216. Thank you for bringing this issue to our attention.

August 20, 2023

Tara went out of her way to make sure that my truck was fixed. Originally, only one side of the cams were leaking, When I dropped the truck off, she had the mechanics do a check and found the other side wa More

by Regina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My shuttle driver (forget her name) was great. We carried on a lively conversation to my house. She gave me some good information to use when I purchase my next car., Tara Farmer
Aug 21, 2023 -

Byers Toyota responded

Thank you for your kind words and recommendation of Byers Toyota, Regina. We appreciate hearing that you found our services to be exceptional! We are pleased that Tara is ensuring quick and speedy repairs while also helping you save money with a coupon - she is certainly living up to the high level of care we strive to provide every customer. We take great pride in delivering top- quality service and we are glad that your experience was satisfactory. Thank you for choosing us and we look forward to seeing you back in the future!

August 19, 2023

Very efficient. Clean and well maintained. Great people who seem to look out for the customer. More

by SUE.BADGLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Byers Toyota responded

Hi Sue, we really appreciate you taking the time to share your glowing review of Byers Toyota! We’re so glad you enjoyed your visit and found our space and people to be efficient, clean, well maintained, and looking out for your interests. It means so much to us that our customers feel welcome and taken care of in our dealership – thank you for the recognition! We look forward to assisting with all your future automotive needs.

August 16, 2023

I choose this dealership because of its location and the staff is friendly from beginning to end. Thank you Byers Toyota. More

by JTSULLINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Aug 18, 2023 -

Byers Toyota responded

Thank you so much for your review, we are so glad that Byers Toyota was able to provide a convenience with our location and show you the friendly service that our staff strives to provide at every interaction. It is incredibly valuable feedback to know that you recognize this commitment of our employees. We truly appreciate it and look forward to helping you on any of your future automotive needs!

August 16, 2023

I came in for service, Chelsie greeted me, asked me if I had any concerns, reviewed the service with me. She estimated an 1-1.5 hours. In slightly less than an hour the work was completed, she reviewed the More

by sporterpintz
Recommend Dealer
Yes
Employees Worked With
Chelsie-- who is always wonderful to work with!
Aug 18, 2023 -

Byers Toyota responded

Thank you for taking the time to review Byers Toyota, we appreciate your feedback and are so pleased to hear that Chelsey provided such great service during your visit. Her willingness to listen to your needs and provide an accurate estimation of the time required for your service is highly commendable. We are proud to have such an exemplary customer service representative be part of our team here at Byers! We strive to ensure all our customers have a delightful experience each and every time they visit us, so thank you for choosing Byers Toyota for your service needs. We look forward to having you back soon!

August 16, 2023

Very friendly and efficient employees at Byers Toyota. Service appt started and completed on time. I really enjoy the waiting area with Wi-Fi and work tables that allowed me to finish my work for the da More

by rkot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
Aug 18, 2023 -

Byers Toyota responded

Thank you so much for your kind words and five-star review! We strive to make sure that every customer feels special at Byers Toyota through friendly service and efficient care of your car. We're glad you enjoyed our waiting area too - we know it can be hard to be without your vehicle, so those amenities are part of our attempt to make the process a little easier. Thanks again for taking the time to share your experience with us, and we look forward to seeing you again should you need any more work done!

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