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Byers Toyota - Service Center

Delaware, OH

4.5
1,296 Reviews

1,296 Reviews of Byers Toyota - Service Center

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December 17, 2020

Helpful and pleasant. Efficient Why do I have to put 25 Helpful and pleasant. Efficient Why do I have to put 25 words to say the people were helpful pleasant and efficient? What else do you want me to More

by Lynne999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Byers Toyota responded

Thanks for the positive feed back and taking the time to rate us. We appreciate you!

December 17, 2020

Communication/customer service from the Service department/Management was definitely lacking. Left a message for the service advisor and the GM and I never heard back. Sad, because I have been goin More

by MDCHURCHGIRL
Customer Service
Recommend Dealer
No
Employees Worked With
Josh Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Byers Toyota responded

We apologize for our lack of communication. I think part of the problem was the email address we had for you? We do value you as a loyal customer to Byers Toyota and definitely do not want you to feel that we have let you down. Please call or email Pam Bishop (our service manager) at 740.368.7666 or pbishop@byersauto.com at your earliest convenience so we can further address your concerns. Your satisfaction is important to us.

December 11, 2020

Perfect service experience at Byers Toyota, Delaware Ohio. Special thanks to Jameson, Josh and always to Tara! Every experience there is professional and their customer service is beyond reproach! More

by BLOMMEL5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jameson, Pam Bishop, Tara Farmer
Dec 17, 2020 -

Byers Toyota responded

Nice to hear that our service department is doing a fantastic job taking care of your automotive needs. Thank you for choosing Byers Toyota.

December 11, 2020

Very friendly staff wHow we're able to quickly answer Very friendly staff w How we're able to quickly answer questions. Only reason not 5-stars was oil change was not performed as requested. More

by Paul C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Byers Toyota responded

Thanks Paul for taking the time to rate us! We will make sure we let our service department know of your concerns on the oil change.

December 08, 2020

Previous visit for a slow leak in a tire, no cause found. Had to return today for a flat in same tire and a nail found in the tire. Replacement service was fine. More

by RHAST401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Dec 10, 2020 -

Byers Toyota responded

Thanks for taking the time to rate us. Glad we were able to find it and take care of it.

December 03, 2020

Great service quickly with estimates for additional needed work. I called to schedule service over the phone and dropped the car off early. Work was done quicker than expected and after hours pickup wa More

by SJGLOBECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Kelley
Dec 10, 2020 -

Byers Toyota responded

Thank you, happy to hear we are able to provide you with a great experience.

December 01, 2020

We had our Avalon in for a study Toyota is doing on the seatbelt and parts in the door. We were greeted as soon as we arrived and were shown everything that we needed. We were very satisfied. More

by Wes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
Dec 10, 2020 -

Byers Toyota responded

Thank you for taking part in the study. Your safety and satisfaction are of the utmost importance to us. We appreciate the 5 Star Rating.

November 25, 2020

Scheduled for an oil change and tire rotation. Was met by Tara Farmer who greeted me by name. She even took time to find a coupon on line for a discount. This is not my first encounter with Tara and she alwa More

by Vrogers
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Dec 10, 2020 -

Byers Toyota responded

Thank you for the 5 Star Review! We appreciate the business and thanks for noticing what a terrific job Tara Farmer does for our customers.

November 23, 2020

Easy to set up appointments. In and out quickly with friendly service personnel that keep you updated on progress. Consistently good service at this dealership. More

by BLACKA138
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Kelley
Dec 10, 2020 -

Byers Toyota responded

We appreciate you choosing Byers Toyota to take care of your vehicles. Good to hear we are doing a great job for you. Thank you.

November 21, 2020

Byers Toyota does a great job with scheduling your service. They always get me in and out of the dealership in a short time always with an explanation of the work. More

by damianmhackett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop
Dec 10, 2020 -

Byers Toyota responded

We happy you choose Byers Toyota to take care of your automotive services. Thank you for the 5 Star Review.

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