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1,320 Reviews of Byers Toyota - Service Center
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June 18, 2020
My bf called to make an appointment for my car to get checked because it was acting funny. He was told I needed to bring it to Byers Toyota, even though I bought it the week prior at Byers Ford. He asked checked because it was acting funny. He was told I needed to bring it to Byers Toyota, even though I bought it the week prior at Byers Ford. He asked the person on the phone if they weren’t absolutely sure I needed to go to Byers Ford, as that’s where I’d purchased my car. They insisted I needed to go to Byers Toyota & set up an appointment for me. When I got there, I was told I couldn’t be seen there, since I’d bought my car at Ford & I needed to go to Ford instead. I pointed out I don’t have an appointment there so the person that checked me in called over to see if they could squeeze me in. She told me they said to come on over & they’d get me looked at. When I checked in there, I was told at the service desk they don’t know who she spoke to, but they were completely booked & there was no way for me to be seen that day & I’d have to wait a week. I don’t know if this is the same company with utter lack of communication between their Toyota & Ford “branches” or an unfortunate close proximity between two completely separate companies, but there is something seriously wrong with communication between the two & I felt like my time was completely & unnecessarily wasted & my car still isn’t fixed. (For clarification, I’m not positive Tara is the one who checked me in but it won’t let me continue without a specific name. Whoever did check me in was polite & seemed interested in getting me helped. It’s just the terrible communication between the two facilities I have an issue with. Not a specific person) You guys need better policies in place or training or a list of who to speak to so this doesn’t happen to others. More
by erin.harlander
Verified CustomerEmployees Worked With
Tara Farmer
June 17, 2020
Oil change Quick oil change. Staff extremely nice. Prices for changing cabin air filter ($45.95) and engine air filter ($35.95) are way too expensive. Pick Quick oil change. Staff extremely nice. Prices for changing cabin air filter ($45.95) and engine air filter ($35.95) are way too expensive. Picked filters up at Walmart for approximately $14 each. It doesn't take that long to install them. Had received email offering $10 off an oil change. When I clicked on the schedule now button, it gave me a price of over $80. With $10 off, that would be $10 more than the regular price of $59.99. Needless to say, I didn't sign up for that! Went online and found a coupon for $49.99. If the price of an oil change is going up to $80, I will be having work done elsewhere. :( More
by LIZP1
Employees Worked With
Tara Farmer
June 16, 2020
20000 mile service service was great everything went smooth in an out less than an hour Gyanne an her staff always do a great job would recommend byers to family an frie service was great everything went smooth in an out less than an hour Gyanne an her staff always do a great job would recommend byers to family an friends More
by DHD632
June 16, 2020
Timely and courteous but car was not washed after service and had bird poop stains on windshield from sitting in lot. Thought it would be run through the wash quickly before I picked it up as a courtesy. and had bird poop stains on windshield from sitting in lot. Thought it would be run through the wash quickly before I picked it up as a courtesy. More
by lanasa
Employees Worked With
June 15, 2020
Got my first courtesy oil change. It was easy to schedule service. Got in the day after I called. Minimal wait. Clean dealership. Friendly staff!! schedule service. Got in the day after I called. Minimal wait. Clean dealership. Friendly staff!! More
by kazm67
Employees Worked With
June 15, 2020
Fast, simple and easy to work with. The service work has always been outstanding. I appreciated them contacting me when my Toyota Service Plan was about to expire. always been outstanding. I appreciated them contacting me when my Toyota Service Plan was about to expire. More
by KNYLEE26
Employees Worked With
June 15, 2020
Service associate very polite and helpful. Service completed in timely manner. Was somewhat disappointed that other customers in the waiting area were not wearing face coverings. completed in timely manner. Was somewhat disappointed that other customers in the waiting area were not wearing face coverings. More
by JRINKER
Employees Worked With
Tara Farmer
June 15, 2020
Tara and Daniel in the Service Department went above and beyond to make sure that both of our Toyotas were taken care of- and made it convenient for OUR hectic schedule. First Class customer service! beyond to make sure that both of our Toyotas were taken care of- and made it convenient for OUR hectic schedule. First Class customer service! More
by garandy
Employees Worked With
Daniel, Tara Farmer
June 13, 2020
I work in Delaware and live in Dublin. I always bring my car here, because I can get in and out. They suggest service for my car and explain why but don’t pressure me. car here, because I can get in and out. They suggest service for my car and explain why but don’t pressure me. More
by Bubbyswims
Employees Worked With
Chelsie Yost
June 11, 2020
Had my Rav towed yesterday forenoon. It was leaking gas. Had a call in a short time with a diagnosis and cost for repair. Ok'd the work. Apparently a rodent had gnawed thru the day line. Am picking up my ca Had a call in a short time with a diagnosis and cost for repair. Ok'd the work. Apparently a rodent had gnawed thru the day line. Am picking up my car thus evening.vThey were able to get me a rental also. More
by Daisy's mom
Employees Worked With
Jameson was great too., Dan Kelley
