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Byers Toyota - Service Center

Delaware, OH

4.5
1,304 Reviews

1,304 Reviews of Byers Toyota - Service Center

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November 24, 2019

repair Heater I have been very pleased with the service department. A lady in the service Dept (Tara) is exceptional I’ve arrived early for appointments and that More

by schj46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Dec 13, 2019 -

Byers Toyota responded

Thank you fo for choosing Byers Toyota, we are thrilled to hear we could provide an excellent experience for you! We greatly appreciate your review and support! Please give us a call if there is ever anything we can do to help!

November 23, 2019

Great experince Great service, attentive and friendly service advisor Tony Route. Strongly recommend him as a service advisor for you future service visits to Byers More

by IIVANOV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Routt
Dec 13, 2019 -

Byers Toyota responded

Thank you fo for choosing Byers Toyota, we are thrilled to hear we could provide an excellent experience for you! We greatly appreciate your review and support! Please give us a call if there is ever anything we can do to help!

November 23, 2019

Quality experience Very convenient oil change without schedule of appointment; Individual in service who coordinated oil change/tire rotation was very professional, cour More

by THR5302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Dec 13, 2019 -

Byers Toyota responded

Thank you fo for choosing Byers Toyota, we are thrilled to hear we could provide an excellent experience for you! We greatly appreciate your review and support! Please give us a call if there is ever anything we can do to help!

November 22, 2019

Unnecessary Made a recall appt based on receiving a letter. When phoned in for appt date, we were told that an eariler recall needed to be completed too. Once the More

by 1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None known
Dec 13, 2019 -

Byers Toyota responded

We are sorry to hear we were unable to provide an excellent experience for you. We appreciate your honesty in review, and we will work to provide a more precise line of communication for you. We can assure you your next visit will be a true representation of the Byers experience.

November 22, 2019

Excellent service. See review for non-service problem As always, I was completely satisfied with my routine maintenance. Maintenance was completed quickly. Staff was pleasant. I asked about a problem t More

by jpeters71
Recommend Dealer
Yes
Employees Worked With
Dan Kelley
Dec 13, 2019 -

Byers Toyota responded

Thank you fo for choosing Byers Toyota, we are thrilled to hear we could provide an excellent experience for you! We greatly appreciate your review and support! Please give us a call if there is ever anything we can do to help!

November 22, 2019

Lack of attention to details. I've been to your service center multiple times. The customer service is slow and nobody can call you back. When asked, the manager never steps up for More

by rrdrummond1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gynnae Britton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop
Dec 13, 2019 -

Byers Toyota responded

We are sorry to hear you feel this way, but we can assure you our team does everything in their power to provide for the customer. We get your frustration, but we can't help but disagree. We ask that if you change your mind you give us a call, we truly are here to help.

November 21, 2019

service. I ask to have my car washed,the tec.said yes,it did not get washed. the air vale caps were not replace after they put air in the tires. More

by hrsieg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Chipps
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2019 -

Byers Toyota responded

We are sorry to hear we were unable to provide an excellent experience for you. Depending on the temperature, the wash machine may not be running, but we should have still provided a hand wash for you. As for the caps, we ask that you please give us call and we will gladly get your vehicle taken care of.

November 21, 2019

Great and timely service We are very appreciative of the same day service for dead battery. Very helpful service Dept. Friendly and professional service personnel. Always rec More

by RCSPALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Meier, Dan Kelley
Nov 22, 2019 -

Byers Toyota responded

Thank you for choosing Byers Toyota, we greatly appreciate your review and support!

November 18, 2019

Oil change tire rotation Next service date is stating no service necessary until 16,363 miles more are on the car. I don't think this is correct unless the oil changes are now More

by PJL1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
Nov 19, 2019 -

Byers Toyota responded

That 16,463 is the next service mileage, when your vehicle hits a total of 16,463 miles or 1 year we recommend that you visit us for your next oil change. We ask that you please give us a call if there is anything we can do to help. We are here to make sure your experience is seamless.

November 15, 2019

Oil change an tire rotation Once they oil change and tire rotation was done they brought my vehicle out to me everything looked great I indicated to them that was not exactly tr More

by Pegroberts721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Dan Kelley
Nov 19, 2019 -

Byers Toyota responded

We apologize for the experience, and miscommunication. We do indeed have a Chevy sister store located in Grove City, however, it is a different business location. With that said, our team is capable of working on all makes and models effectively. With that said, we will be using this a chance to improve and make sure a similar situation does not happen again.

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