On Monday took my Dodge Ram in for a recall om a pinion. Service noticed warranty issue and asked if it was okay to fix. Yes, it would be great and thank you for finding this. After day two of my vehicle being in their posession for service, driving my vehicle home I noticed a hot smell to it. The following day I called and was told it must be the new part not to worry. That afternoon there was smoke come from the front of my truck and oil dripping from the bottom of the engine. CR had my truck towed to their shop again to find the cause of this issue. After being told that they had accidentally cracked the head when tapping out a bolt, they would have to order the new heads in before they could fix it. On Friday when I stopped to check on the status of my service as I had not received an update call, was told that the part would not be released from Chrysler for another 13 days. They were trying to get a rush on it. Now I was going to be in my third rental car. Asked for a meeting with the manager and her boss and was told that she would do just fine, she could explain all of the events that had taken place. Don't want an explanation, want a resolution!