CDJR of Columbia

Initially, I did not have the best experience, but I tend to not overall rate a local company because of an initial mistake, but more how they handle things when there are challenges. Cody the manager was ve to not overall rate a local company because of an initial mistake, but more how they handle things when there are challenges. Cody the manager was very responsive and understanding to my feedback. I actually think he probably read "Hug Your Haters" written by my friend Jay Baer. All someone wants to do with car shopping is just get a price that makes them want to buy the car. At 2nd shot, that's what Cody did. The process was easy and Carson + random new guy on his first day (sorry forgot your name, but you were cool) were super friendly and fun. Actually asking me questions in a way where they seemed to try and get to know me while I was buying. The finance guy didn't try and oversell me on something I didn't need and was just straight forward. Then Cody even double checked on me at the end and offered to help with something I cared about in the future. That's how businesses in our area should be about things so we should encourage these types of things. Overall, the result was something I would say was good and I think me sharing the feedback will actually help them. Running businesses are hard so sometimes grace is needed and then when it happens then there's a good experience that results. That is what happened with me. More

I enjoyed working with James Henderson! He was enthusiastic and there wasn't a question he couldn't answer or find the answer too! I will refer all friends and Family to CDJR of Columbia an He was enthusiastic and there wasn't a question he couldn't answer or find the answer too! I will refer all friends and Family to CDJR of Columbia and Rmrecommend James for a pleasurable car buying experience! More

Thank you Christian for helping us get the best possible deal on our new Rebel! Everyone at this dealer worked together to get our two vehicles traded in, financing, and detailed all in less than a day. I deal on our new Rebel! Everyone at this dealer worked together to get our two vehicles traded in, financing, and detailed all in less than a day. I will definitely remain a loyal customer to Joe Machens Chrysler Dodge Jeep Ram. Now is a great time to purchase with all the dealer incentives too btw. As I was writing this, Christian called me to answer a question that I had. Thank you all!! More

Not happy at all with the service or experience after my last purchase have had nothing but issues with the last vehicles I got and the said the had fixed the problem and after they delivered my truck it st last purchase have had nothing but issues with the last vehicles I got and the said the had fixed the problem and after they delivered my truck it still had the same problem and had left tools and parts under the hood . They have lost my business from here on out More

They change numbers on the vehicle after you are interested . Wanted a price and they sent me the smoke and mirrors payment sheet with different fees on it . But what topped off the deal was they interested . Wanted a price and they sent me the smoke and mirrors payment sheet with different fees on it . But what topped off the deal was they added $1000 to the advertised price . Watch your paperwork . If they do this online what do they do when they get you talking to a fast talker doing paperwork. I’m sure he says just sign here and initial there . More

We advertised our Explorer on Facebook. Their sailesman messaged me say “your price is not unreasonable. Would you bring it here for us to look at.” My wife arranged for a sitter for the k Their sailesman messaged me say “your price is not unreasonable. Would you bring it here for us to look at.” My wife arranged for a sitter for the kids and when she got there they offered her 25% less than our asking price. I’m not mad that they low balled is but they wasted our time and that pisses me off. More

I was able to buy at great car at a good price and they were very helpful. were very helpful. More

Sold me a nice 2022 Grand Cherokee at full price and offered a $500 coupon if purchased immediately. We ask about a trade in for our old Jeep, which we didn’t have with us, so they were going to send a offered a $500 coupon if purchased immediately. We ask about a trade in for our old Jeep, which we didn’t have with us, so they were going to send a driver to pick it up in a few days (200 mile trip) which they agreed to, but pulled the coupon offer. We purchased the 2022 immediately, but next day asked about not doing the trade in as we had a friend who wanted to buy our old Jeep. Machens group said okay, as they were not going to have to drive 200 miles round trip to pick it up…. But, they would NOT honor the $500 coupon that they originally offered with the full price payment. AND, we made a 2nd 200 mile round trip to deliver the cashier’s check (adjusted full payment) to them (without trade in) for purchase. BAD business!! More