CDJR of Leesburg

Jorden was very nice and informative. The sales manager, Vinny messed up on getting paperwork completed and 5 day after the purchase of my dream jeep he contacted me saying he needed me t The sales manager, Vinny messed up on getting paperwork completed and 5 day after the purchase of my dream jeep he contacted me saying he needed me to come and sign other firm he forgot. Then he said he also found a better deal. I looked into all the credit reports and he had run my credit again 5 days later without my authorization. I had to go out of town so I was unable to sign papers. I told him I didn’t want an another loan because I’m not trying to ruin my credit, but it surely was run again. He had his manager text me that if I didn’t sign the documents they were coming to take the jeep back eve though Vinny and Jorden had said numerous times the deal was done and we were good. We were at the dealer for almost 6 hours on a Wednesday. Never offered us anything until we asked for a drink. When we were leaving we found out that they had free hot dogs from 11am till 2pm and even though I told Jorden my boyfriend is diabetic and his sugars were dropping he did nothing. Then I asked for a vending machine or something to eat and he took me to the biding next door through some offices to the back where the trash is and vending machines where I purchased a candy bar and a soda. There was plenty of time for Vinny to get his act together and have all the paperwork he needed. Now, since I was out of town and unable to sign documents they took my jeep and my credit dropped due to the credit being run after it was already a done deal. I am so upset and disappointed at this dealership especially with Vinny. He called my boyfriend and tried to say some things that were not acceptable. He was just in a hurry to make a sale that he didn’t do his job as the sales manager, but I’m sure he’ll just move on to the next client. No harm no fowl right? Shame! More

George and Jorden was great to work with and they answered all my questions. Great customer service! answered all my questions. Great customer service! More

This was the service that never happened. I had an 8:30am appointment and when I picked the car up at 6:30pm nothing had been one to it. “They just didn’t get to it that day.” I had an 8:30am appointment and when I picked the car up at 6:30pm nothing had been one to it. “They just didn’t get to it that day.” More

I purchased a 2022 demo and advised that I had road hazard protection. The service manager took pictures of the tire and reviewed the file. He determined that the coverage was not listed. While trav hazard protection. The service manager took pictures of the tire and reviewed the file. He determined that the coverage was not listed. While traveling, I encountered a puncture, the tire was not repairable, I purchase a replacement, confident I had coverage. $300 dollars later...... More

Service was fairly fast. HOWEVER, this was the second time I was promised a free car wash and the SECOND time I did NOT GET ONE. was also told I would get a video showing the HOWEVER, this was the second time I was promised a free car wash and the SECOND time I did NOT GET ONE. was also told I would get a video showing the work as they were doing it on my vehicle, NOPE DIDN'T GET THAT either. They were very busy when I arrived and some lady refused to help but Carlos and another very nice young man helped me right away. They say there is free drinks but the fountain drink machine doesn’t work. They didn’t have any water either. But a sales person did show me how to get ice and water out of the fountain machine. Just a side point. More

I had a engine replaced on warranty / recall. Carlos coordinated a rental car and the work being completed over a long weekend. Great service and focused on my requests. Thanks. Carlos coordinated a rental car and the work being completed over a long weekend. Great service and focused on my requests. Thanks. More

My gauges were in km and cm. My radio settings were erased. The battery cap was left off and was placed were the hood came down on it and cracked it. My radio settings were erased. The battery cap was left off and was placed were the hood came down on it and cracked it. More

They called me as soon as my car was towed in and dropped off. They were so on top of the issue, I didn't even get a chance to contact them. They fit me in and took care of the dead battery ASAP. off. They were so on top of the issue, I didn't even get a chance to contact them. They fit me in and took care of the dead battery ASAP. More

Ryan was terrific and even came in on his day off to make sure we were taken care of . sure we were taken care of . More

Christine Caldwell did an excellent job in helping with what I needed on this visit. I needed cabin and air filters and tire rotation. I was there at 7:30am and finished by 8:45. what I needed on this visit. I needed cabin and air filters and tire rotation. I was there at 7:30am and finished by 8:45. More