CDJR of Leesburg

Ashby was tremendous to work with. He valued my time, Was clear in what actions were bein done and always had a smile on his face! When I purchased by Jeep I was not given the win He valued my time, Was clear in what actions were bein done and always had a smile on his face! When I purchased by Jeep I was not given the window ticker which shows everything included in the Mojave I purchased. Charles Hunter remembered me from the original purchase and has accepted the responsibility to obtain one for me. Again, he was very friendly and anxious to help. More

Dealership is going through a change of ownership, and everyone is doing catchup with new ways of handing customers. I do like the texting customers with information concerning their vehicle. I don't unde everyone is doing catchup with new ways of handing customers. I do like the texting customers with information concerning their vehicle. I don't understand the "needing Approval" to repair my vehicle transmission. Dealer should be able to understand the contracts they sell. More

Very fine service. I have been trading there for fifteen years and have always received excellent service I have been trading there for fifteen years and have always received excellent service More

Got the truck I wanted. And they worked to get me the deal I was looking for. Thanks And they worked to get me the deal I was looking for. Thanks More

Customer service is excellent. Always satisfied with work done on car. Great food and beverages! Always satisfied with work done on car. Great food and beverages! More

Absolutely Horrendous recommended items that were already completed on a previous visit and recommended power steering fluid be flushed when % days earlier had passed with green . Took car in for a problem completed on a previous visit and recommended power steering fluid be flushed when % days earlier had passed with green . Took car in for a problem with alternator after having oil changed day before said they could have it done on Tuesday had to order a part or could have it done this afternoon (Mon) with a part that would have a 1yr. 12,000 miles guarantee said go ahead for this afternoon when got home called and said I'd wait for factory part They said it was already done just putting on belts I said OK get a call later that day that the alternator had damaged the PCM and would be another $1323.92 and would be ready Tuesday. Tuesday called said I needed the van to transport Wheelchairs to dr appt Wed if van was not ready please contact so I could reschedule appt NO RERSPONSE Called Wednesday AT 1 p.m. told bill was closed out but give them a couple of hours . Texted Thurs at 4.34 NO RESPONSE finally at 12.26 Fri get a text saying car was ready.When I got there was extremely upset Had talked to another Mechanic and he said the person MAY have damaged the PCM when putting in the alternator (can't verify ) Service told me I had a factory Alternator in my car asked how could that be when you never had one there Monday and installed the other one by noon . EXPENSIVE lesson learned got an oil changed then led to alternator and PCM never had a problem in the last 14 years when it was Bill Bryant. FYI while I was there heard a mechanic come out and tell an advisor that while trying to remove two bolts they had damaged the frame (wonder who pays for that ?????? ) Communication was SO bad. My advisor would not even ask me to sign paperwork . More

Charged me $150 to install a battery and $57 to dispose of it when other local shops do it for free. Also took 7 hours. Won’t go back! of it when other local shops do it for free. Also took 7 hours. Won’t go back! More

They couldn't do the job directed. Took longer than told. X x x x x Took longer than told. X x x x x More

Very prompt and the staff is outstanding, and the waiting room is great specially, if you’re hungry at lunchtime room is great specially, if you’re hungry at lunchtime More