CDJR of Leesburg - Service Center

Had a great experience at the service center. Otto was extremely helpful. I appreciate the improvements at the service center. Otto was extremely helpful. I appreciate the improvements at the service center. More

Kimberly is awesome. Explained every thing in detail about my service all the way. Although the mechanic that did my oil change did not send me the video I was told I w Explained every thing in detail about my service all the way. Although the mechanic that did my oil change did not send me the video I was told I would receive showing me that he went through the fluids, my hood was not shut all the way and the hood latches were put on backwards. This is not the first time. Grease was on my door. Very careless with my car. If I didn’t have free Oil changes I would not be using this garage. I’ve had nothing but problems with the manager Mike who talks to me like I am dumb. And because of the service I receive from the mechanics. I refuse to have my car (what they call washed) because it’s just sprayed and makes it look terrible. One time my tires were not rotated and they said they did. How can I trust my oil is really being changed? I take very good care of my car and when I have to ring it in for service I get very anxious bringing it to this garage. I will be taking somewhere else when my free oil changes are used. More

Very bad experience and bad customer service , I always go there and this time was very bad go there and this time was very bad More

Katy was great. Computer problems were handled with my sympathies. I will be back again Computer problems were handled with my sympathies. I will be back again More

Blaine made it happen even though parts are impossible to get due to the strike. get due to the strike. More

Please be careful doing business here. I purchased a certified pre owned vehicle. It’s been two months now and I have to go back for service for the third time. I asked my salesman Joe Cab I purchased a certified pre owned vehicle. It’s been two months now and I have to go back for service for the third time. I asked my salesman Joe Cabusao to make sure a new battery was placed in the vehicle. One month in and the battery failed the test so it needed to be replaced. In the process of replacing the battery, the leak that was supposed to be fixed during my first service visit, wasn’t properly fixed so it had to be done while replacing the battery. The tire was damaged during the battery replacement also. Just for me to be driving and STILL having smoke come inside the truck, getting the SAME “service system” message that the battery replacement was SUPPOSED to correct. A coworker said he saw me the night I was closing on the deal & wanted to come warn me but didn’t because after a year he’s still dealing with the same issue he has been having with them! More

He had us posted with everything that was going on during the service and gave us a great customer service the service and gave us a great customer service More

Kimberly was absolutely amazing and kept me abreast of the status of my vehicle during the entire time my vehicle was being assessed and while my transmission was being replaced. From the diagnosis, to t the status of my vehicle during the entire time my vehicle was being assessed and while my transmission was being replaced. From the diagnosis, to the repair, took a shorter time then I thought would be necessary for such a fix and I am grateful to the mechanic/ mechanics who worked on my Rubicon. Such service and attentiveness to the customer is certainly indicative of Kimberly’s resolve to see that the customer is updated regularly, that there is competent mechanics, and that the service department in general is overseen by an excellent Manager. This dealership has it all. Thank you so much!!! More

As always, service writer was positive in his responses and service was quite timely. That is all I ask for, good service and good interaction with your staff. and service was quite timely. That is all I ask for, good service and good interaction with your staff. More

Otto did a good job in understanding my services need. He keep me informed on the status of the required repairs. All repairs where completed and the Jeep is back in working order. I will be using Otto as He keep me informed on the status of the required repairs. All repairs where completed and the Jeep is back in working order. I will be using Otto as my service advisor going forward for all normal required services based on mileage. More