Roger Harris

After waiting a reasonable amount of time for parts to arrive, I scheduled my Jeep for some warranty repairs which was estimated to take 3 to 4 hours. Since my wife and I have only the one vehicle, we rea arrive, I scheduled my Jeep for some warranty repairs which was estimated to take 3 to 4 hours. Since my wife and I have only the one vehicle, we rearranged our schedules and appointments to be without our vehicle for that one day. I arrived at the Service Department at 9:00am and was told my vehicle would be ready sometime in the afternoon. At 2:00 I call for an update on the status of my vehicle and was told I would receive a call back in about an hour. When that call never came, I called back at 5:00 and asked if my vehicle was ready for pickup yet. I was then informed that the technicians had not even LOOKED at my vehicle that day, and they would have to keep it overnight and "try" again the next day. "TRY AGAIN"? I had made arrangements to be without my vehicle for that SPECIFIC day, and because I needed my vehicle for appointments the next day, I picked up my unrepaired Jeep and drove home wondering why your Service Department bothers to make appointments. Is it CDJR's philosophy to overbook service appointments and then "get to them when we can"? Because that's what it appears you're doing. Why make service appointments if you are not going to honor them? Such a failure to provide a warranty repair within a promised timeline reflects either a callous indifference to a customer's needs or gross incompetence. Either way, it has left me with the impression that your sales team works extremely hard to SELL vehicles, but your Service Department does not make an equal effort to REPAIR vehicles. I have owned new Grand Cherokees exclusively since 1984. Fantastic SUV. So it truly pains me that my next vehicle will be a Mercedes SUV, only because I know a Mercedes service department treats customers better than this. More

by M Verified Customer Verified Customer

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Terrible. I am allergic to scents like bathroom cleaner and Pachouli so I sat on a bench outside for two hours. The lounge smelled and was not stocked with mu I am allergic to scents like bathroom cleaner and Pachouli so I sat on a bench outside for two hours. The lounge smelled and was not stocked with much. Came In at 2:30pm and out at 5pm with only an oil change. Had a 2:30 appointment. . The final report on the brake fluid was incomplete. My phone calls went to endless hold. My service advisor was switched to someone not listed. The first man listed, Roger a manager, passed through. I told him it took forever. He may have apologized in passing. I was ignored and trying to be patient. More

by lesleraan Verified Customer Verified Customer

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Helpful and informative. They made sure we were well tasked care of and got us out of there fast. They made sure we were well tasked care of and got us out of there fast. More

by tman9586 Verified Customer Verified Customer

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Fast, courteous service. Options to sit and wait for your vehicle or utilize the shuttle if you have plans that don’t include waiting for your vehicle. Options to sit and wait for your vehicle or utilize the shuttle if you have plans that don’t include waiting for your vehicle. More

by fabianhyman Verified Customer Verified Customer

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Speedy service and friendly people who take great care of making sure my vehicle is safe and operating correctly. Many thanks! I’ll be back. making sure my vehicle is safe and operating correctly. Many thanks! I’ll be back. More

by vincent.testa Verified Customer Verified Customer

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they took a little longer than expected 2 hours and 45 minutes to change my oil but that's the dealership for you and a broke one of my spokes in my custom wheels which they promised to replace a road in minutes to change my oil but that's the dealership for you and a broke one of my spokes in my custom wheels which they promised to replace a road in the repair order of the oil change beside that everything went great great service department especially the writer More

by DAVIDR2CHALLAGER Verified Customer Verified Customer

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I was really impressed with Ryan’s assistance and his response to our problem. I need our Jeep to haul my my mobility scooter. I’m isolated totally without it. Ryan did his best to get that back to us response to our problem. I need our Jeep to haul my my mobility scooter. I’m isolated totally without it. Ryan did his best to get that back to us. I was really impressed with the video the technician sent to my phone regarding the repairs needed. I have been using your dealership for years but the level of customer care has been getting better each time. Thank you. More

by skyman524 Verified Customer Verified Customer

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I was a last minute drive in customer. They got right on the problem. Jeep was ready the next day and I given the use of a rental car. Great job They got right on the problem. Jeep was ready the next day and I given the use of a rental car. Great job More

by WINGFORTHEROAD Verified Customer Verified Customer

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Quick service appt at short notice. The video is an excellent tool. Thanks for the lunch, too. Good day. The video is an excellent tool. Thanks for the lunch, too. Good day. More

by smariage Verified Customer Verified Customer

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Ryan Sowll has always taken great care of us he explains to us all the repairs and maintenance which will be performed on our Van he’s a Great asset to the Dealership and keeps us coming back!! to us all the repairs and maintenance which will be performed on our Van he’s a Great asset to the Dealership and keeps us coming back!! More

by scrapandgolf Verified Customer Verified Customer

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