CMA's Colonial Auto Center

Excellent experience with purchase of new vehicle Colonial Auto Center in Charlottesvile is approximately two hours away from my home in Williamsburg. Yet I ended up buying a new Lincoln from them be Colonial Auto Center in Charlottesvile is approximately two hours away from my home in Williamsburg. Yet I ended up buying a new Lincoln from them because they gave me the best deal. It was a pleasure dealing with all the folks I talked to, namely, Felicia Schultz and Ron Morgan. They made things very easy, from vehicle selection, to price, to delivery at exactly the time promised. Upon delivery of the vehicle to my home (2hours away!) Felicia Schultz took the time and patience to explain every last detail about the vehicle and it’s numerous optional equipment, as well as reviewing the required documentation. This is the third Lincoln I’ve purchased and, hands down, the easiest, best, and most painless experience I’ve had buying a brand new vehicle site unseen. What a wonderful dealership to work with! I highly recommend them! More

Very helpful and friendly I’m a long time customer, and am used to getting a ride in the courtesy van when my car is being serviced, or using their customer lounge for shorter I’m a long time customer, and am used to getting a ride in the courtesy van when my car is being serviced, or using their customer lounge for shorter visits. Now with the pandemic I was worried about being able to avoid close contact, but they came and picked up my car and brought it back when they were done. I’m very grateful. Thank you all. More

It is Always a pleasure to have my car serviced here. This a very busy dealership but very accommodating with time schedules. Friendly. Efficient. Well done. This a very busy dealership but very accommodating with time schedules. Friendly. Efficient. Well done. More

Very friendly and helpful. Did not have to wait very long for service. Had some questions, peppery are very knowledgeable. They always do a great job here. for service. Had some questions, peppery are very knowledgeable. They always do a great job here. More

I’ve used Colonial for multiple of my vehicles over the last couple of years. They have always been accommodating and the work done efficiently and correctly. Their prices are within the expected range. Th last couple of years. They have always been accommodating and the work done efficiently and correctly. Their prices are within the expected range. They will keep you up to date with any changes and provide options when available. More

PROMPT RESPONSE TO INVESTIGATE/RESOLVE 4WD DASHBOARD SYMBOL Called Shawn to inquire about 4WD Symbol which recommended servicing. He scheduled an appointment and got me in and out quickly with only a notation Called Shawn to inquire about 4WD Symbol which recommended servicing. He scheduled an appointment and got me in and out quickly with only a notation that the service person shared about the battery perhaps being a little low may have triggered the sensor. Shawn also took care of the low battery level on my key fab, and quickly. Always reliable service at Colonial right down to the drivers who shuttle customers to the destination. More

Great job all around! I have to give many kudos to Gavin for the endless days and weeks, that actually turned into a couple of months, spent finding the CT6 I wanted and ge I have to give many kudos to Gavin for the endless days and weeks, that actually turned into a couple of months, spent finding the CT6 I wanted and getting it here to the dealership! Since the 2020 CT6 was out of production, there were times we both felt it probably wasn't going to happen. But it finally did. And thanks to Lucas for the help he gave me when the car finally did arrive. He was very knowledgeable about the features, although Android Auto was a frustrating challenge for both of us. And Nick, Shaun and Chris in Service did their usual outstanding job on resolving some of my usual nit-picking issues! Overall, I am very pleased with all of these great guys and highly recommend them and Colonial to anyone. Ed Cusick Albemarle County More

I bought my truck from Colonial back in August. I started having issues and brought it in to the service center to get it checked out and I couldn’t have had a better experience! Colonial put me in a loaner having issues and brought it in to the service center to get it checked out and I couldn’t have had a better experience! Colonial put me in a loaner right away, found the issue and repaired it quickly, and even allowed my friend to pick up my truck while I was away at military training! To top it all off, my truck repairs were covered under warranty! Anthony made the process a breeze and was willing to give me updates along the way! More

Nissan service dept is friendly and helpful. They service my Nissan and non-Nissan vehicles. Always able to squeeze me in and do a great job. my Nissan and non-Nissan vehicles. Always able to squeeze me in and do a great job. More

Good operation Colonial has my strong endorsement for both buying and maintaining your car. They are unique in the automotive industry for integrity and fair value. Colonial has my strong endorsement for both buying and maintaining your car. They are unique in the automotive industry for integrity and fair value. During the sale of my 2013 MKZ (an rather long build order), Mr Childress honored the original deal in spite of justification to adjust the price in his favor. All service visits since have been pleasant and fair. More