Cable Dahmer Cadillac of Kansas City

Buying a car Who thought buying a new car could be a pleasant experience. I didnt; so I put it off for years. I drove to what I thought was the Lexus dealership. Who thought buying a new car could be a pleasant experience. I didnt; so I put it off for years. I drove to what I thought was the Lexus dealership. It had moved. Since I was there I decided to not be prejudice and to look at a car. I was introduced to Ken. I told him a couple of thing I needed in a car. The first car he showed me was perfect for me and I bought it. What a great salesman--no pressure, very low key. Thank you Ken and thank you Hendrix. I still can't believe it. More

Ripoff artist I was hustled and taken advantage of and I have the paperwork to backup my statement. After numerous attempts to get another car I was turned down and I was hustled and taken advantage of and I have the paperwork to backup my statement. After numerous attempts to get another car I was turned down and talked to bad by Sheldon,a salesman. I wouldn't recommend Hendricks to anyone not even an enemy. More

purchased my xts new from Hen............lowest trade value lowest trade value of all dealers...........called sales mgr.......could not have cared less..............also my xts was serviced at Hen............. lowest trade value of all dealers...........called sales mgr.......could not have cared less..............also my xts was serviced at Hen...................purchased at Zeck Ford who bent over backwards ....great service dept.............would never purchase from them again.know many people who do not waste their time at Hen More

no title, poor communication Initially I gave Ryan a great review. That was before I found he has poor communication skills, but great xx skills, and that I wouldn't be receiving Initially I gave Ryan a great review. That was before I found he has poor communication skills, but great xx skills, and that I wouldn't be receiving my title in time to legally license the vehicle I paid cash for. In fact as of now I probably won't be receiving it within 6 weeks of purchase. And their general manager apparently can't be bothered returning a call he said he would return, he has his lacky do it for him. I will be filing a formal complaint. More

High Priced!!!!! High Priced!!! Absurd!!!!! I don't know how they can justify their mark-ups!!! I would not buy from them!! You can get a better deal elsewhere and the High Priced!!! Absurd!!!!! I don't know how they can justify their mark-ups!!! I would not buy from them!! You can get a better deal elsewhere and they should realize that!!! More

Poor customer service and sales practices. The dealership advertised a used Jeep on the internet and we responded with interest the first day it was listed. After discussion on the phone with The dealership advertised a used Jeep on the internet and we responded with interest the first day it was listed. After discussion on the phone with the young man (Cameron) who called in response to our note of interest, we were told the vehicle was not yet ready to test drive but would be in a few days. We put down a deposit based only on the description, that we were assured would be refundable if we didn't like the Jeep. After over 2 weeks of waiting and several emails from Cameron saying it still was in the shop for "reconditioning", we started looking online at other listings. We found the same Jeep was then listed several places (by the dealership) for over $1,000 higher than we had been quoted when we put down the deposit. We called Cameron for an explanation and got nothing but confusing "sales speak" so requested our deposit back. We will never recommend this dealership to anyone! More

Fred is the true "Fred Factor" This is not our first car purchase with Fred and probably won't be our last. He loves what he does and it shows in his knowledge, trust worthiness, c This is not our first car purchase with Fred and probably won't be our last. He loves what he does and it shows in his knowledge, trust worthiness, customer service and follow up. High pressure - NOT with Fred, he shared the facts and gives you room to make decisions. All around great experience! Hendrick's has a quality sales representative in Fred. He has built a strong brand for himself that make his customers want to return when making a change in their automobile. More

Servicd Ok, This is just a informational review. I had my vehicle in there for Maintenance and repair. The first time uneventful very quick. Well this tim Ok, This is just a informational review. I had my vehicle in there for Maintenance and repair. The first time uneventful very quick. Well this time tables turned. I drop it of and they have a a day or so no big deal. They call and I go pick it up. I wasn't gone a hour and I receive a phone call. The voice on the other end asks for me. He then says, I was reviewing the service files and seen you had a 2007 Escalade in for service. Are you ready to trade out of that thing with 130k for a 2015 escalade. I'm actually speechless at this moment. I'm not sure if I should be angry or shock. I said well being that I bough it in Aug and it is paid for why would I trade it. He said well I'm going through your record now and don't see that you bought it here. He asked where I bought and I said does it matter and I said if I wanted to buy a vehicle I'd be looking for one. This is absolutely unacceptable. I had my vehicle In for service and NO SALES REP. Needs to be obtaining my Information or my contact information. He obtained a phone number that was not authorized to be obtained by him, nor did I want to be solicited. Well they lost a costumer by this little stunt. The service manager did call shortly after the service rep received the email I sent to apologize. Well a little to late. One and done. It's unfortunate that the actions of that salesman ruined it for the company... More