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Cadillac of Fayetteville

Fayetteville, NC

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46 Reviews

1637 Skibo Road

Fayetteville, NC

28303

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46 Reviews of Cadillac of Fayetteville

January 23, 2024

Excellently experience overall. New CT5 purchase was easy and trade in process was handles well. Joe Needs did an excellent job and recommend him to anyone looking to buy a Cadillac More

by aanderson1329
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Needs
January 12, 2023

Stopped into the service department while traveling - with no appointment- during a tornado watch and severe storms with engine light on. Spoke with Ms. Teri Wilber. She was able to clear the error me More

by KRGB
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Teri Wilber
December 16, 2021

This dealership and their service department is awesome. They communicate exactly what is needed and the work is top notch. They do an awesome job of cleaning and sanitizing the vehicle as well. I'll alway More

by Hqueen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Shotwell, Ray Heasley, Brian Simmons, Tanya Roy, Teri Wilber
October 07, 2021

Update, 07 Oct 21, 1:35pmPer telephone conversation with Update, 07 Oct 21, 1:35pm Per telephone conversation with Mr. Brian Simmons. They didn’t do the job I was changed for. Requested to replace an A/C li More

by luisclassen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Simmons , Teri Wilber
Oct 08, 2021 -

Cadillac of Fayetteville responded

Luis- again we are sorry for your reviews on so many social media platforms. Face to face always seems to be helpful. As we stated to you on the phone and in person, the work performed by our Certified Cadillac technician was correct. Your air conditioner is working properly after the repair. The confusion for our store began when Pep Boys reached out to us to borrow our Cadillac tools -which we cannot loan out. We only have a few technicians qualified to replace this high-pressure line. Again, we have apologized for the situation.

Oct 08, 2021 -

luisclassen responded

You all keep bringing Pep Boys to this issue, when they have nothing to do with it. I requested to have a part replace and your technician decided what and what not to replaced out of that part. That wasn’t my request or what I paid for. He made an arbitrary decision, and you all trying to justified at all cost, even lying in the process. I should received a refund, since this service department wasn’t able to do the right job. This without mention, the greasy finger prints all over my family’s vehicle.

February 28, 2021

This particular dealership has earned my business for life. I was extremely impressed at how patient, helpful and more importantly, how professional each salesman was. Torrey was soft- spoken, kind and More

by Jel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Torrey, Roger Mike
October 14, 2019

Fantastic- first class operation Great store. World class service. I would recommend this store to anyone. Purchased 2 cars here- everything done 1st class. Love the clean bathrooms More

by Captain Shotwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Heasley, Roger Teasley, Teri Wilber, Matt Deutschlander, Brian Malcolm, Terry Murray
October 14, 2019

Awesome buying experience I purchased my 2018 Tahoe from Cadillac of Fayetteville in April. I couldn't be happier. Ray got us into the model with all the features I was looking More

by Novachick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Heasley
October 14, 2019

Excellent service I was blown away by the Cadillac sales department. They go above and beyond for every customer. Thank you so much for being so kind to my husband and More

by Cadillaclover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brie, Bill Shotwell, Ray Heasley, Brian Simmons, Tammie Baranowski, Roger Teasley, Teri Wilber, Matt Deutschlander
October 14, 2019

Everything was great! Danny Sampson and Matt Deutschlander were great. They made buying a car at Cadillac of Fayetteville very easy and stress free. So thankful for all the More

by Myosha Sampson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Sampson , Matt Deutschlander
October 14, 2019

Great Team I bought a used vehicle here for my daughter. They knew what I was looking for and found her the perfect SUV Will definitely call them in the future More

by Hqueen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Shotwell
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